My wife and I have been staying here for a few years (once-or-twice a year), and we have made it a habit to lunch at hotel’s restaurant Vida Rica before leaving Macau. Unfortunately, a problem this time.
After we checked-out, we sat-down, ordered, and the food came. Then, one of the supervisory staff walked over and tried to take a dish off my table. When we stopped her and asked why, she explained that she wanted to show my dish to another guest because he’s English wasn’t that well, and it might be easier to show him my dish. We obviously stopped her right there, and she got a pretty good service lesson from us too. But here’s what I don’t understand.
1. This request is simply unacceptable, and no one (especially a supervisor) should entertain this. I question what she was thinking.
2. If she was to go ahead and do this, I wonder what her staff would think and do going-forward. As a supervisor, she needs to understand her role and set good examples. I question MO’s servicing and training standards.
I thought I could only run into this kind of standards in a third-world country or a no-star hotel. Until today, I am still in-shock on this case. Otherwise, no problem.More