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“Fabulous!”

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Mandarin Oriental Macau
Ranked #2 of 95 Hotels in Macau
Certificate of Excellence
Singapore, Singapore
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Fabulous!”
Reviewed 20 March 2014

It was our first time in Macau and we stayed for 2 nights, it is easily accessible by other hotel's shuttle services from airport. Greeted by helpful Ken Yang who assisted us immediately with our luggages while we proceed to do the check-in. Wasn't able to check in early but Concierge (Benjamin?) was very helpful and knowledgeable to show us attractions around Macau. Vida Rica's food was superb with friendly staffs and hostess.

Overall a very good stay, definitely live up to their reputation. Deeply appreciate the excellent service from Catherine (Concierge) who assisted us throughout our stay until departure.

Would definitely stay again when we go back to Macau!

Room Tip: Hotel without a casino, away from noise!
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank j-twqian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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740 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (99)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Manchester, United Kingdom
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 March 2014

I stayed at the Mandarin Oriental in Macau during Christmas time, the reason for my trip was due to business and I have to admit that all my needs were met as a business traveller. During my stay I had this personalized service and unconditional attention on daily basis by one of your staff. Her name was Sneha Shivnani and I have to admit she is born for this profession. She had answers to all my questions and tailored all my needs from day I checked in till the day I checked out. A true asset to your company. Great breakfast and room facilities. Will definitely come back due to the special service I received. The only disappointment was paying for Wi-Fi in today’s time. The location was very convenient because if I wanted a small get away from work and wished the gamble I had various casino on the near about.

Room Tip: high floor
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ansatr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Macau, China
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 February 2014

I have a great stay in mandarin oriental Macau. The room is big, modern and fantastic! Bathroom is nice, especially the tub beside window. You may see the whole Macau view when u having a bath. And salt make you skin very soft. Will back for sure.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MGhcmacau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisbon, Portugal
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 February 2014

They say that the first impressions were the last impressions but in my case my first impression was not very good but the last impression was fantastic. Upon arrival I was told my room was not ready at 5pm! I had difficulty communicating with the staff as my English was not very good nor their English was at their best. Once I was got to my room after requesting a non-smoking room, my room smelled of cigarette. After coming from a long trip from Portugal I wanted a place to relax with no casino hassle. I went back to the reception and complained when one of the managers took over where I was instantly attended and felt that she was willing to help and solve my room issue. It was great to have someone to speak with in Portuguese/Spanish. Her name was Sneha. She gave me another room and was escorted to the room personally. I was then given some hotel amenities and a personalized letter from her apologizing for my arrival experience. I was overwhelmed. I deliberatly stopped at the new Mandarin Oriental in Macau because it was a non-casino hotel and is known for their service, and I certainly did receive it from her. Plus I was given a complimentary transfer form the hotel to the pier upon check out. Will definitely come back.

  • Stayed January 2014, travelled on business
    • Service
Helpful?
1 Thank pepa p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level 6 Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 20 January 2014

It hard pick a particular reason to choose this hotel. Even if you are looking for a non-casino hotel that has something different. The hotel doesn't have anything to offer that other places don't. I've settled here because I couldn't book a room at it's neighbors, Wynn Encore and MGM.

The location is not that great. Quite a long walk from Senado square and the business center. With no shuttle service. The room itself is quite average, considering it's rates. There's no in-room safe, which is unusual. For this rate it's much better to get a room at Wynn or Grand Lisboa, with better location,restaurants, and overall experience. Or at cheaper rates at the similar room quality at Lisboa, Sintra, Grand Emperor.

The swimming pool is disappointing. It's under the shadows all day and very underwhelming.
The hotel is connected to Central One shopping mall. But the shops at Wynn are more attractive.

The service is excellent. With staffs speaking good English and very attentive.

This hotel should glam up to meet it's standards such as in MO Hong Kong or Bangkok. Or just change the name and lower the rooms rates.

  • Stayed January 2014, travelled solo
    • Value
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    • Service
Helpful?
1 Thank OuijaAble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai, China
Level 5 Contributor
54 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 22 December 2013

The rooms are follow Mandarin Oriental standards, the breakfast was good and the overall hotel is nice with a great location. The Service though does not follow the standards, two hicups, one my room was not ready when i arrived for my check-in at 4:30 PM!!!! and the wi-fi was paying...

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eolopinion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anaheim, California
Level 3 Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 11 December 2013

The Mandarin Oriental just has a way of making you feel like you are a special person. The service was excellent and the room was beautiful. We were upgraded to a suite, which we appreciated very much. The breakfast was very good with an extensive selection. We also ate dinner at the hotel one night. The food was excellent and the servers were extremely attentive and warm, but without being overbearing. The location was very convenient as well. We will definitely stay here again when visiting Macau in the future.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bautong13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mandarin Oriental Macau

Property: Mandarin Oriental Macau
Address: Avenida Dr Sun Yat Sen, Nape, Macau, China
Phone Number:
Region: China > Macau
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 95 Hotels in Macau
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Mandarin Oriental Macau 5*
Number of rooms: 213
Official Description (provided by the hotel):
Mandarin Oriental, Macau is ideally situated in the heart of Macau's business, entertainment and high-end retail districts, offering easy access to all major tourist sites and transport hubs. Both Macau International Airport and the Macau-China border are only 10 minutes by car, while the Hong Kong-Macau ferry terminal is just a short five-minute drive away. From here, Hong Kong's airport can be directly accessed by ferry in 45 minutes and Central Hong Kong in just one hour. ... more   less 
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