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“Luxary and enjoyable”
Review of Galaxy Hotel

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Galaxy Hotel
Ranked #11 of 95 Hotels in Macau
Certificate of Excellence
Hong Kong, China
1 review
“Luxary and enjoyable”
Reviewed 10 April 2014

a super luxary hotel and the staff is very helpful. very convenient as it providing shuttle bus to everywhere in macau also to the pier. minibar is free and you could consume all drinks and snacks. nice waving pool but raining and unable to try. warm water is also very nice. ordered food at mid-night but still tasty!!!super!!! breakfast is just fair, mainly chinese food. very small proportion for western style food.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jacky724
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
galaxymacau, Manager at Galaxy Hotel, responded to this review, 10 April 2014
Dear Jacky,
Thank you for your kind review on Tripadvisor. I am very pleased to learn that your overall experience was a positive one and thank you for pointing out the breakfast experience with limited Western style foods. I will be sure to share this very important information with our F&B Team so they may utilize it to improve their products. Please come back to visit us again to enjoy our Wave Pool.

My best regards,
Nathan Yu
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (366)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Singapore, Singapore
1 review
Reviewed 2 April 2014

I must commend on the staff of Galaxy, anyone I asked for information about Macau or the hotel was able to give a reliable respond. The shuttle bus service was efficient except for the one going downtown, the wait was a little long and very crowded. Perhaps, the waiting time can be shortened by deploying more buses. Lastly, I believe that the luggage at the left luggage counter could be kept quite far from the area... as it took a while for my luggage to be brought out which made me miss the airport bus. I had to take a cab! But overall, the hotel is very well-maintained and clean despite it largeness and the excellent service made my stay an enjoyable one.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Luna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
galaxymacau, Manager at Galaxy Hotel, responded to this review, 4 April 2014
Hello Luna H,
Thank you for your review. We are delighted you enjoyed your stay with us. It is always great to hear compliments of our service. I will be sure to share your notes with the team who always welcome suggestions in order to help us create better service. We look forward to be welcoming you back in the near future.
Best regards,
Nathan Yu
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ho Chi Minh City, Vietnam
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 April 2014

Walk to shuttle bus is far. Not convenient and long walk, especially if you are carrying heavy bags.
Check in/out counters are not separated.
The rude mainlanders jumped the queue while we were queuing to check out.

Room Tip: If you have kids staying, Venetian would be a better choice.
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  • Stayed March 2014, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lovejeep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
galaxymacau, Manager at Galaxy Hotel, responded to this review, 4 April 2014
Hello Lovejeep,
Thank you so much for your constructive feedback following your stay with us at Galaxy Hotel. Only through the honest feedback from guest like your good self, we will be able to reflect and keep continuous improvement on our property. I will be sure to discuss your comments with related teams so we can seek ways to improve our service. We hope to see you again!
Warm regards,
Nathan Yu
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi
Level 3 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 April 2014

Grand, huge, splendid, awesome. these are the words that can describe this hotel in Macau. Good destination for people who like to gamble with fun. This is a huge property. One must see the fountain show in the main lobby.

Room Tip: Higher floors have great views
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  • Stayed May 2013, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Delhi75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
galaxymacau, Manager at Galaxy Hotel, responded to this review, 4 April 2014
Hi Delhi75,
I was really pleased that you enjoyed your experience with us at Galaxy and that we met your expectations. Please do come back and see us soon. I have passed on your kind words to my team here.
Warmest regards,
Nathan Yu
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 March 2014

We were invited to a wedding in Hong Kong and decided to end our holiday with a trip through Macau. It was our 5th year wedding anniversary so we chose the Galaxy hotel for our accommodation. I sent an email to the hotel advising them on the date of our Anniversary.

We were treated better than Royalty I would say we were treated like Gods. Everything was extraordinary from the minute we checked in until well after the time we checked out. The service from all the staff was exceptional, they couldn't do enough for us. The words to adequately describe our experience do not exist. They went above and beyond! The food in the restaurants gets 10/10 and the breakfast buffet was out of this world with a huge range of yummy international cuisines.

I want to extend our most heartfelt thank you to all the people at the Galaxy Hotel that made our stay one of the most memorable we've had and definitely the best service we've ever had.

We will definitely be back at the Galaxy the next time we are in that part of the world.

Highly Recommended!!

Room Tip: The higher the room the better the experience.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank dstringe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
galaxymacau, Manager at Galaxy Hotel, responded to this review, 28 March 2014
Hi dstringe,
Thank you very much for your kind words. We are delighted that you decided to make Galaxy Macau a part of your special anniversary celebration and of course that you & your wife have enjoyed a memorable holiday. We are also pleased that you were touched by the personalized services offer by our team members at the Front Office. We are very proud of the dedication of our team members who deliver the Asian Heart experience and delighted that it left a great impression on you. I have shared your comments with the team members who truly appreciated hearing from a happy guest. Thank you for recommending us and we certainly look forward to welcoming you back to Galaxy Macau where you are Royalty!
Best wishes,
Nathan Yu
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 22 March 2014

We booked a suite room for a one day visit in Macau, we managed to travel from Hongkong to Macau very easy. Once we entered the port of Macau, a bus from Galaxy awaits their guests. Though their check-in area were crowded, checking in was just a breeze. Since its a very big hotel, it took us awhile to reach our suite.

But our stress just seem to disappear when we saw hour suite, its very huge and my son enjoyed running around our room. From the living room, bed room and the bathroom were just amazing! We enjoyed the view from our room while relaxing from our suite. Also a paradise for shoppers!

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Nancy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
galaxymacau, Manager at Galaxy Hotel, responded to this review, 26 March 2014
Hello Nancy W,
Thank you for your review. We are pleased to hear our staff was able to offer quick and efficient service at check in and you've enjoyed our suite offering a nice view. Please do come and visit us again in the near future and we look forward to welcoming you back to us for more great experience.

Best regards,
Nathan Yu
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 March 2014 via mobile

A place for relaxing, entertaining and dinning. Whatever we need we can find it just inside there. The service is not great as expected. It's easy & convenient to go around with the free shutter bus. The room is nice & clean and it's worth to spend the days & nights there without going out around other places. The foods are variety of selection. So we do love to go back again.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pangnuttaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
galaxymacau, Manager at Galaxy Hotel, responded to this review, 21 March 2014
Dear Pangnuttaya,
Firstly thank you for taking the time to leave your comments. I was absolutely delighted to read that you enjoyed your stay at Galaxy Hotel and that we met your expectations. I was happy that you liked you room and also found the time to visit the variety of entertainments we have. I will be sure to share your kind words to my team here at the hotel and I certainly look forward to be welcoming you to this hotel again in the nearest future.
My best wishes,
Nathan Yu
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Galaxy Hotel

Property: Galaxy Hotel
Address: Avenida de Cotai, Cotai, Macau, China
Phone Number:
Region: China > Macau
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 95 Hotels in Macau
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Galaxy Hotel 5*
Number of rooms: 1500
Official Description (provided by the hotel):
As one of the three hotels in Galaxy Macau, the Galaxy Hotel’s 1,500 rooms and suites represent an evolution of resort accommodations. Luxurious and beautiful, these contemporary rooms offer five-star amenities throughout and stunning views that stretch to the city or water landscape. Guests staying at Galaxy Hotel also enjoy free access to the world's largest skytop wave pool and many other recreational facilities and over 50 dining outlets at Galaxy Macau. All rooms at Galaxy Hotel afford guests a level of deep comfort that conveys a kind of respect that only a host with true Asian Heart can present. ... more   less 
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