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“Simply a Great Hotel”
Review of Galaxy Hotel

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Galaxy Hotel
Ranked #11 of 95 Hotels in Macau
Certificate of Excellence
Manila, Philippines
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Simply a Great Hotel”
Reviewed 10 June 2014

Everything is shining and everywhere - its smells good here. Pristine Filipino workers are here as well to assist you. As big as a theme park don't forget to get a map! The colors are well coordinated as well as the Pool is just great!

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank Tan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
galaxymacau, Manager at Galaxy Hotel, responded to this review, 12 June 2014
Dear Tan C,
Thank you for taking the time to post your review on TripAdvisor. It is great to hear you enjoyed your stay with us and thank you for the compliments on our staffs. I do hope that we can look after you once again in the near future.
Warmest wishes,
Nathan Yu
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,255 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (364)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Wollongong, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 June 2014

Thank you Galaxy for making my stay so enjoyable. I have a hotel background and do a lot of travel and I have to say I received some of the best service ever. Thank you to Julia, Nicholas, Louisa, Jason, Gigi & Catherine (G,T & T) for being so welcoming and accommodating. You and all of the staff went out of your way to make recommendations and ensure I got to experience not only Galaxy, but to see the best of Macau. I'll be back.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandra L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
galaxymacau, Manager at Galaxy Hotel, responded to this review, 9 June 2014
Dear Sandra,
Thank you for sharing your feedback and comments regarding your recent stay at Galaxy Hotel with the travel community here on TripAdvisor. It was a pleasure for my team to read you found the hotel lovely and that the staffs were very helpful and eager to offer assistance. The staff members here at Galaxy have, and always will be, the reason for the hotels continued success and I thank you for noting this in your review. We all look forward to the opportunity to be serving you again soon!
Best regards,
Nathan Yu
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 June 2014

The hotel is really Beautiful, Elegant & Grand. One can sit and watch the hotel for hours for the grandeur it holds.Liked the decorum there!!

Before going to Macau, I was quite interested for the Venetian, but Galaxy leaves behind every hotel/casino is Macau. A great pace to spend a vacation.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ruchira P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
galaxymacau, Manager at Galaxy Hotel, responded to this review, 6 June 2014
Dear valued guest,
Thank you for taking the time to write us a review. I can see our hotel has won you over and hope you can pass the words to friends and family! We look forward to be welcoming you back soon!
Warmest wishes,
Nathan Yu
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 29 May 2014

Beautiful, elegant decor throughout, with exceptionally comfortable rooms. Staff are all polite and courteous, and no request is too much for them. Arguably a classier feel that the other of Macau's hotels. Will definately visit again.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank BNB17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
galaxymacau, Manager at Galaxy Hotel, responded to this review, 3 June 2014
Dear BNB17,
Thank you for your review. We are delighted you enjoyed your stay with us. It is always great to hear compliments of our service. I will be sure to share your comment with the team and look forward to welcoming you back in the near future.
Warmest regards,
Nathan Yu
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 May 2014

I stayed here before and was impressed by the standard of the rooms, and by one of the best hotel buffet breakfasts (in "Festiva") you'll find anywhere, but the stand out is the quality of the hotel staff. Step off the free shuttle bus, and you are greeted with a smile and a welcome. Inside the front entrance staff are there to greet you with their signature hand over the heart. I asked about this and found that their guest service standard is about service "from the heart".
All of the new hotel casino complexes in Macau offer quality accommodation, and there are plenty of quality restaurants with excellent service, but at the Galaxy the top service you expect in fine dining restaurants is extended throughout all areas of the hotel.

Room Tip: It's a big property with smooth, fast and quiet elevators. Ask for a room on the upper floors cl...
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
galaxymacau, Manager at Galaxy Hotel, responded to this review, 28 May 2014
Dear Jim I,
Thank you for your review. We are delighted you enjoyed your stay with us. It is always great to hear compliments of our service. I will be sure to share your comment with Festiva and the Front Desk. We all look forward to be welcoming you back in the near future.
Sincerely yours,
Nathan Yu
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 27 May 2014

This is my 3rd trip to Galaxy Hotel and from check in to check out, its always a great experience. I have stayed at the Sheraton, MGM Macau and Venetian in my trips to Macau and Galaxy stands above the pack. Well done team Galaxy.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sylvainlaila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
galaxymacau, Manager at Galaxy Hotel, responded to this review, 28 May 2014
Dear sylvainlaila,
Thank you for your review. We are pleased to hear our staff was able to offer quick and efficient service at check in and you've enjoyed the experience with us at Galaxy Macau. I do hope that we can look after you once again in the near future.
Best regards,
Nathan Yu
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
162 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 18 May 2014

This is my second time staying at Galaxy Hotel and it never fails to impress me. The great hospitality from the staff, splendid exterior and interior of the hotel, clean and spacious room that is equipped with the necessary amenities, and complimentary shuttle service is available. Will definitely stay here again when I am in Macau.

Room Tip: Ask for the room with wave pool view.
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tunawhiskas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
galaxymacau, Manager at Galaxy Hotel, responded to this review, 19 May 2014
Dear tunawhiskas,
We appreciate your repeat patronage and thank you for finding the time to write us a review. I am very pleased to know that you have enjoyed our hospitality, our guest rooms, and the convenient service of the shuttle bus. We all look forward to be welcoming you back again!
Sincerely yours,
Nathan Yu
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Galaxy Hotel

Property: Galaxy Hotel
Address: Avenida de Cotai, Cotai, Macau, China
Region: China > Macau
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 95 Hotels in Macau
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Galaxy Hotel 5*
Number of rooms: 1500
Official Description (provided by the hotel):
As one of the three hotels in Galaxy Macau, the Galaxy Hotel’s 1,500 rooms and suites represent an evolution of resort accommodations. Luxurious and beautiful, these contemporary rooms offer five-star amenities throughout and stunning views that stretch to the city or water landscape. Guests staying at Galaxy Hotel also enjoy free access to the world's largest skytop wave pool and many other recreational facilities and over 50 dining outlets at Galaxy Macau. All rooms at Galaxy Hotel afford guests a level of deep comfort that conveys a kind of respect that only a host with true Asian Heart can present. ... more   less 
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