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“Great location, great environment, great service” 5 of 5 bubbles
Review of Hotel Okura Macau

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Hotel Okura Macau
Ranked #7 of 95 Hotels in Macau
Certificate of Excellence
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great location, great environment, great service”
5 of 5 bubbles Reviewed 4 January 2013 via mobile

Hotel staff were very courteous and helpful when answering our requests and questions. They also greeted us warmly whenever they saw us. Hotel room was spacious and the bathroom was simply amazing with an automated toilet and a large bathtub and television within the bathroom. 1 minute walk away from the casino and 5 minute walk away from shops and restaurants at the Galaxy Hotel, very convenient. Really enjoyed my 5 day stay. However, perhaps free breakfast could be provided by the hotel.

  • Stayed December 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Isapiaoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review, 6 June 2015
Dear Isapiaoz,

We would like to express our sincere gratitude for staying at the Hotel Okura Macau. Thank you very much for taking the time to share your precious feedback with us on the Tripadvisor. We genuinely look forward to your next visit to our hotel again in the near future.

Guest Relations
Hotel Okura Macau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,421 reviews from our community

Traveller rating
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    280
    75
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (159)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Hong Kong, China
Level Contributor
46 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 3 January 2013

One of the hotel on the strip in Taipa, free shuttle bus from Taipa ferry takes about 10 mins. It is relatively quieter and less commercial compared with the other hotels nearby. Lobby and rooms are all very clean and bright. Amenties in the rooms are very good too. 8 of us booked 3 rooms one of which had been upgraded to a suite which is very big and equipped with everything (or more) that you desire such as Nespresso machine and capsules, jacuzzi, japanese toilet (that can clean and dry ^^) etc. We are surprised that all bathrooms (suite or not) have bath salt.

There is a wave pool and an artificial beach that guests can enjoy and have fun.

Only rate it 4* because (1) late check-in time and early check out time; (2) long wait for check in and check out; (3) cannot use the pool after checked-out; (4) rooms can be more decorative

  • Stayed September 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Louandb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OkuraMacau, Manager at Hotel Okura Macau, responded to this review, 7 January 2013
Dear Louandb,

Thank you for choosing Hotel Okura Macau for your recent stay, and thank you for informing us your feedback.

We are very pleased to learn that you enjoyed the tranquil environment in our hotel and satisfied with our services. We have shared your thoughtful suggestions with management team for further improvement. It is comment like yours keep us improving for better.

Thank you once again and we look forward to welcoming you back in the near future.

Hotel Management
Hotel Okura Macau
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
142 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 bubbles Reviewed 31 December 2012

We stayed in this hotel on a weekday before X'mas. Not so crowded. Very relaxing trip.

New, clean and comfy hotel room. Pretty spacious. My boy loves the bath tub the best. The hotel is so thoughtful they also provided bath salt.

The Kids Island was a great place to spend our day at. The kid played in the kids area and me + husband kept playing in the game area. So all of us had fun!

Maybe it is a good idea to stay in this hotel during summer for we can then enjoy the beach there.

  • Stayed December 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wynsum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OkuraMacau, Manager at Hotel Okura Macau, responded to this review, 7 January 2013
Dear wynsum,

Thank you for staying with us and sharing your encouraging comments.

We are very delighted to learn that you enjoyed your family trip and satisfied with our facilities and services. Your compliment certainly motivates us to work our utmost best to provide the best Japanese hospitality to exceed expectations of our guests.

We look forward to welcoming you and your family back in the near future for another memorable stay.

Hote Management
Hotel Okura Macau
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Accra
Level Contributor
154 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
5 of 5 bubbles Reviewed 30 December 2012

After going theough several hotels since our arrival, this is the only one with:

Super fast check in and out
Amazingly courteous staff, they even wave when you ride off in the taxi making you feel as if you just left home
Just right room temperature
Toilet of the 21st century, you must check this out!
Squeeky clean floors and dicreetly divine scent in the public areas
Great light design in the room and bathroom, I really wish we make our home just like this
Tasteful furniture and super comfortable bed and bedding
Good quality amenities in the bathroom

What could slightly improve:

Check in should be before 3pm, this is too late and we had to negotiate getting a room earlier
Bfast bread and pastry selection is poor and only serves white bread, no healthy breads at all

All in all, I miss this hotel as the experience was just superb. I will always choose Okura hotels when possible.

Room Tip: We had a king size bed and it was divine, not sure how smaller rooms work.
See more room tips
  • Stayed December 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sister-karamazov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OkuraMacau, Manager at Hotel Okura Macau, responded to this review, 1 January 2013
Dear sister-karamazov,

Thank you for sharing your comments and posting your review on Trip Advisor. We truly appreciate your feedback regarding our services, amenities and room facilities. It is our honor to hear that you enjoyed your stay with us.

Regarding your suggestions of check in time and pastry selection, we have shared with concerned departments for further improvement. We will do our utmost best to keep striving for better services.

Happy New Year and we hope to welcome you back in the very near future.

Hotel Management
Hotel Okura Macau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
HK
Level Contributor
89 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 28 December 2012

I like this hotel because it is a bit quieter than other big hotels. Service was good. A lot of free bus routes to different locations. Room was decent and clean. Free wifi available. Very close to the old town and restaurants.

  • Stayed December 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank garfieldHk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OkuraMacau, Manager at Hotel Okura Macau, responded to this review, 1 January 2013
Dear garfieldHk,

We are delighted to hear that you enjoyed our services, room accommodations, shuttle bus services and convenient location. We truly value your opinion and appreciate for taking the time to write this review.

Thank you again and we certainly hope to welcome you back again very soon. We wish you a happy New Year filled with joy and happiness.

Hotel Management
Hotel Okura Macau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 26 December 2012

The room and beds are small compared to other five star hotel. Breakfast was lousy with limited choice. The only brilliant thing is the automated toilet. Otherwise, nothing was impressive at all. I will not stay at this hotel again

  • Stayed December 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank celiachan1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OkuraMacau, Manager at Hotel Okura Macau, responded to this review, 1 January 2013
Dear celiachan1976,

Thank you so much for sharing the compliment on our automated toilets which are available in all our guest rooms.

Upon thorough review of your feedback, we would like to convey our heartiest appreciation to your comment regarding our room facilities. All of our king bed size is 200cm x 200cm; double bed size is 125cm x 200cm for deluxe room and 135cm x 200cm for suite. Regarding room size, deluxe room has 46 square meters while suite has 84 – 99 square meters. Our royal suite has 127 square meters and imperial suite has 201 square meters. We take pride in ensuring satisfaction of our guests and we regret to learn that our breakfast, the size of rooms and beds were not fully satisfied with your requests.

Despite the unpleasant experience you had in your previous stay, we certainly hope that you will give us another opportunity to provide you an ultimate experience of the true Okura hospitality.

Hotel Management
Hotel Okura Macau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taipei, Taiwan
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 1 December 2012

This was my second time to visit Macau. Since it was a business trip, I did not enjoy all the service of Okura hotel, like swimming pool...... Overall, I felt comfortable. Service people were very polite and friendly. Breakfast was nice. The only thing that I did not like was more and more Chinese tourists. I am afraid that the quality of hotel is going down.
這是我第二次去澳門。由於是出差,我沒有享受到大倉酒店的所有服務, 例如游泳池......總體來說,我感覺很舒服。服務的人非常有禮貌和友善。早餐是不錯的。我唯一​​不喜歡的是越來越多的中國遊客。恐怕,酒店的品質將會降低。

  • Stayed November 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ElegantDecadent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review, 17 February 2016
Dear ElegantDecadent,

Warmest greetings from Hotel Okura Macau. We miss you so much and it has been quite a while we have not heard from you. Thank you for your continued support and patronage to our hotel and we hope that you had enjoyed your last visit to Macau. We are very happy to share with you that our property has doubled the size by increasing the number of dining options to over 120 restaurants including Michelin star restaurants. Besides, we do have new shopping precinct featuring over 200 shops including first-to-Macau brands, luxury flagship stores, designer boutiques and high-street lifestyle favorites. Last but not the least; we do feature the world’s longest skytop aquatic adventure river ride at 575 meters - skytop adventure rapids which is just 5 minute access from our guest room at the Grand Resort Deck, together with world’s largest skytop wave pool and white sand beach, plus exhilarating waterslides, beach lagoons, white water rapids, geysers, waterfalls and kids zone.

It is our utmost pleasure to welcoming you back to the Japan’s legendary Okura Hotels & Resorts that provides one-stop services to you and your beloved family as we could not wait anymore to see you in the nearest future.

Guest Relations Team
Hotel Okura Macau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Okura Macau

Property: Hotel Okura Macau
Address: Avenida Marginal Flor de Lotus, Cotai, Macau, China
Region: China > Macau
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 95 Hotels in Macau
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Okura Macau 5*
Number of rooms: 488
Official Description (provided by the hotel):
The legendary Okura Hotels & Resorts brings its signature blend of modern comfort and tradition to the Galaxy Macau™, providing a distinctly Japanese interpretation of “World Class, Asian Heart” hospitality for guests at this spectacular resort. Leisure and business travelers at Hotel Okura Macau can choose from opulent suites or luxurious guest rooms that offer the highest-quality relaxation through Okura’s harmonious combination of function and comfort. Hotel Okura Macau was founded on the principle that its hotels must consistently offer the best accommodation, cuisine and service … a complete experience that visitors to Macau may now experience for the first time, only at Galaxy Macau. ... more   less 
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