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“Exquisite experience; memorable attention to detail”
5 of 5 bubbles Review of Hotel Okura Macau

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Hotel Okura Macau
Ranked #8 of 95 Hotels in Macau
Certificate of Excellence
Hong Kong
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Exquisite experience; memorable attention to detail”
5 of 5 bubbles Reviewed 27 August 2014

The Hotel Okura Macau is memorable. It is in a class of outstanding detail in service quality by itself above my expectations for a top hotel in a city known for its hospitality industry. I need to emphasize that the attention to detail by the staff makes the experience so special that we preferred to stay in the hotel than to go outside to see the sites of Macau. My son loved the room, the bathroom, every detail, the view. The hotel is so comfortable that you just want to sit, breath, and feel at home. The light and ambience design is particularly special. You can set different moods by the various easy-to-use lighting controls. The room is designed to give you the impression of simplicity and warmth. Everything is well thought out, colours, lights, shapes. The room was so spacious that we completely forgot that we were in Asia where space tends to be limited.

The bathroom deserves a review section on its own. It was amazing. It had four rooms itself, including a walk-in closet with exit to the living room, steam room, main room with a gigantic heart shape hot tub and tv, and space age toilet room. One would want to take a holiday just in the bathroom of the Hotel Okura Macau!

In the evening, the staff regale you with the Origami service by refreshing the room, towels, and resetting all details for a memorable evening.

The wave pool in the hotel grounds is unbelievable; it transports you to another place and time. The bottom of the pool is soft and gradually brings you into the deeper areas where you can jump with the waves!

The hotel has many restaurants in the Galaxy complex. The Japanese Restaurant on the 6th floor of the Hotel Okura promises to be another experience to treasure.

Every detail at the Hotel Okura Macau is designed to take care of you. It is an outstanding world-class hotel in Macau, a city known for its world-class hospitality industry.

Room Tip: Book early. This hotel is hot and in high demand.
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  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank JA R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review, 4 September 2014
Dear JA R,

Thank you for taking the time to comment on your stay at Hotel Okura Macau. We are ecstatic to hear that you and your son enjoyed the room, its facilities, and the different aspects our hotels offers. Each room décor and detail was carefully thought out for the enjoyment and convenience of our valued guests; we are extremely pleased that you complimented our hard work and efforts.

On behalf of the hotel, we would like to wish you and your loved ones a Happy Mid-Autumn Festival holiday! We hope that you visit us at Hotel Okura Macau soon.

Hotel Management
Hotel Okura Macau
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,447 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (163)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Hong Kong, China
1 review
5 of 5 bubbles Reviewed 20 August 2014

I booked a room at Hotel Okura for a brief honeymoon stay. Not only did they surprise us upon arrival with VIP check-in service, they upgraded our room as well. They made up the room with rose petals on the bed and in the bath, and the staff had wine and desserts delivered to our room free of charge.

The hotel itself is in the Galaxy building, which offers plenty to do. Hotel Okura looks incredibly sleek, and everything was exceptionally clean during our stay. The indoor pool on the top floor is really nice, with windows that offer views of the city. The staff were incredibly professional and kind. Overall, we were blown away, which is why I'm taking the time to write this review as a way of saying thanks for everything!

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank E_Smith19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review, 22 August 2014
Dear E_Smith19,

Thank you for taking the time to comment on your recent stay at Hotel Okura Macau. We are thrilled to hear that you had such a great honeymoon and are happy to know that our staffs were kind, and our service was professional.

We are honored to have been able to take part in making your stay in Macau a great experience. We hope that you will visit Hotel Okura Macau again in the near future.

Hotel Management
Hotel Okura Macau
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 20 August 2014 via mobile

Hospitality is excellent. This time we stayed for a brief honeymoon (just one night) in a junior suite. Thanks Carol for arranging the beautiful rose decorations; the complimentary red wine, chocolate cake and macarons are delicious.

Stayed August 2014, travelled as a couple
Helpful?
Thank MLee506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review, 4 September 2014
Dear MLee506,

Thank you for commenting on your honeymoon stay at Hotel Okura Macau. It is wonderful to know that you enjoyed the decorations, cake, red wine and macaroon that our hotel sent as a gift in celebration of your special day - we hope you enjoyed it. Thank you for complimenting our staff Carol for her hard work; we will inform her our your praise.

It is our dearest wish that you will visit Hotel Okura Macau again to celebrate all your special days or even if you would like a mini-vacation to relax. We anxiously await your arrival.

Hotel Management
Hotel Okura Macau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
1 review
5 of 5 bubbles Reviewed 19 August 2014

We booked and stayed in Okura Macau at last weekend and my husband and i had an enjoyable and comfortable moment in the hotel.

The room is so tidy and roomy, all staffs at front desk, luaggages storage, skywave pool, gym room were so nice and helpful, they really make us feel so warm.

Moreover, the beautiful birthday cake and red wine was a big surprise for me. I must give my heartfelt thanks to you.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarene T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review, 22 August 2014
Dear Sarene T,

Thank you for reviewing your visit at Hotel Okura Macau. It is quite pleasing to know that you had a chance to thoroughly enjoy Macau and our hotel's facilities and that you and your husband had a great birthday celebration.

We look forward to your next visit to Hotel Okura Macau again in the near future.

Hotel Management
Hotel Okura Macau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 17 August 2014

Everything is good !!
But sth need to improve
1, wifi always disconnect, and always need to reconnect, it's not ok!!
2, when we after go to swimming pool , we need to return the towel first, it easy to make us get cold!!

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ivan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review, 22 August 2014
Dear Ivan L,

Thank you for providing feedback from your stay with us at Hotel Okura Macau. It is our goal to allow each guest to be 100% satisfied with their stay; therefore, we have passed your suggestions to the related departments to further improve for our guests' satisfaction.

It is delightful to know that you had a great time with us during your recent stay and hope that you will visit us again to make more unforgettable memories.

Hotel Management
Hotel Okura Macau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 17 August 2014 via mobile

It's a wonderful hotel. The pools are fun especially the wave pool. Our rooms were roomy and comfortable. The services we received were what you would expect from a 5* hotel. It should be a 5 * rating, however, both of my husband and mother in law had bitten by bed bugs! I do hope they should check those rooms on 23rd floor thoroughly for those nasty things! Apart from that we did have wonderful time.

Stayed August 2014, travelled with family
Helpful?
Thank Mandy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review, 22 August 2014
Dear Mandy C,

Thank you for commenting on your stay at our hotel. It is exciting to know that you enjoyed the room and thought so highly of our service standards. We are appalled to hear that your loved ones were bitten. Our hotel maintains high standards for hygiene and pest control by having pest maintenance done regularly to ensure clean and sanitized facilities for all guests. Please note that your comment has been passed to the relevant department for further action.

We hope this small mishap did not dampen your spirits and hope that you will visit Hotel Okura Macau again to experience the changes we make. We look forward to seeing you soon.

Hotel Management
Hotel Okura Macau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 15 August 2014 via mobile

A 3G hotel with good potential to be 4G !! Hotel is great , swimming pool is great for kids and service is great. Only problem is We saw lot of mainlanders including kids taking pee around the swimming pool and into the pool. We did made a few complaints to the life guard by the pools, I guest the lifeguard figured this is normal in China, answered with a shoulder ups and downs . So we decided to change location after this trip as we travel often to Macau with our children !

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ymsums
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review, 22 August 2014
Dear Ymsums,

Thank you for taking the time to write about your recent stay at our hotel. We are pleased that you found our hotel to be great and suitable for the whole family. It is unfortunate that you had to experience the children urinating inside and around the pool area. Pool etiquette requires that all guests urinate in the bathroom; however, many people still do not follow the pool area rules and urinate wherever convenient. We have passed your comment to the related departments for further action, as to control this incident from reoccurring.

It is our dearest wish that this will not deter you from staying at our hotel again. We sincerely hope that you will give our hotel a chance to show you the improvements at our Grand Resort Deck.

Hotel Management
Hotel Okura Macau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Okura Macau

Property: Hotel Okura Macau
Address: Avenida Marginal Flor de Lotus, Cotai, Macau, China
Region: China > Macau
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 95 Hotels in Macau
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Okura Macau 5*
Number of rooms: 488
Official Description (provided by the hotel):
The legendary Okura Hotels & Resorts brings its signature blend of modern comfort and tradition to the Galaxy Macau™, providing a distinctly Japanese interpretation of “World Class, Asian Heart” hospitality for guests at this spectacular resort. Leisure and business travelers at Hotel Okura Macau can choose from opulent suites or luxurious guest rooms that offer the highest-quality relaxation through Okura’s harmonious combination of function and comfort. Hotel Okura Macau was founded on the principle that its hotels must consistently offer the best accommodation, cuisine and service … a complete experience that visitors to Macau may now experience for the first time, only at Galaxy Macau. ... more   less 
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