Stayed for 2 nights from 21-23 Oct and i would say this property has clean, spacious and comfortable rooms at affordable rates which makes it a great choice to stay in Macau. Location is convenient with complimentary shuttle bus service to both ferry terminals in Macau that departs every 15 minutes from early morning till midnight.
Although check in process was swift, front desk service wasn't impressive. Was disappointed that despite emailing in advance and requesting for a room facing the cotai strip during check in, the reception lady acknowledged but was given a room facing the opposite side. If it wasn't available, shouldn't we be informed during check-in then simply just to acknowledge the request in front of us but given a room facing another building with no view?
Booked the room which was marketed with late check out at 2pm subject to availability but when requested for a late check out at 2pm, i was also given an impression during check-in that i wasn't encouraged to enjoy the late check out despite rooms are clearly available during this period. The lady suggested us checking out by 12pm which was the norm, after requesting again she mentioned 1pm, then finally after a "give and take" she then agreed to hold the room till 130pm. I felt that the whole check-in process could be more professional.
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