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“PErfect Stay”

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Holiday Inn Macao Cotai Central
Ranked #17 of 95 Hotels in Macau
Certificate of Excellence
United States
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“PErfect Stay”
5 of 5 bubbles Reviewed 2 November 2013

This is just an awesome place to stay. Rooms are pretty big and spacious, we stayed on a high floor and the view was great. They also have dreamworks parade everyday around 4pm and tht is a must watch. you get to see all ur fav characters dancing and running around. The service is very efficient and the location is great as well.
Would highly recommend this place.

Room Tip: go for a high floor
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChunkyTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this review, 7 November 2013
Thank you for your review and recommendation. We are very delighted to hear that you are happy with our rooms, service and entertainment. Look forward to welcoming you back again soon
Best regards
Ernest
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,328 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (204)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 31 October 2013

Staff attitude are not up to hotel standard. The hotel will ask mop1000 as deposit, and they swiped my card charge to it and when I check out, they say will take 7 working day to refund back the deposit money. The best part is when they ask deposit , they didn't say clear the payment for cash and card the different. And this should be no happen In 5star hotel. When I go breakfast next day coz hotel didn't give breakfast, the hotel key is un function, and I need hold my food just wait for them came to check I am the hotel guest and show them passport than they open it.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CrystalQM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this review, 7 November 2013
Thank you for the feedback. I am concerned to learn your experience on the room deposit and the key. Please accept my apologies for the inconvenience caused. I have shared your feedback to the departments concerned for improvement. We look forward to welcoming you back in the near future
Best regards
Ernest
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 31 October 2013

I stayed here for three nights and found the hotel to be of excellent standard. The rooms are spacious and are of high standard and the staff are always looking to assist the guests.
I travelled to Macau by ferry and the Holiday Inn bus was waiting at he wharf when we arrived. The free bus is available for transfers to either the Macau Ferry Terminal and the Cotai ferry terminal and runs every 30 minutes.
The location in Cotai is excellent and the Holiday Inn shares Casinos and shopping malls with the Conrad Hotel, Sheridan hotel and Sands Casino. There is a walking bridge that allows excellent access to the Venetian Casino. Alternatively, the City of Dreams resort and Crown Casino are on the adjacent corner to the Holiday Inn.
Free bus transfers are available to go into the older parts of Macau where you can go sightseeing or visit other casinos such as Wynns, Lisboa and MGM.
If you do visit Macau I can recommend the Holiday Inn. Also, while you are there make sure that you see the Water Show at City of Dreams

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Graham L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this review, 3 November 2013
Thank you for review and recommendation. I am very pleased to read that you had an exceptional stay with us and our rooms, services and location are up to your satisfaction. We look forward to welcoming you back again soon
Best regards
Ernest
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 27 October 2013

Stayed for 2 nights from 21-23 Oct and i would say this property has clean, spacious and comfortable rooms at affordable rates which makes it a great choice to stay in Macau. Location is convenient with complimentary shuttle bus service to both ferry terminals in Macau that departs every 15 minutes from early morning till midnight.

Although check in process was swift, front desk service wasn't impressive. Was disappointed that despite emailing in advance and requesting for a room facing the cotai strip during check in, the reception lady acknowledged but was given a room facing the opposite side. If it wasn't available, shouldn't we be informed during check-in then simply just to acknowledge the request in front of us but given a room facing another building with no view?

Booked the room which was marketed with late check out at 2pm subject to availability but when requested for a late check out at 2pm, i was also given an impression during check-in that i wasn't encouraged to enjoy the late check out despite rooms are clearly available during this period. The lady suggested us checking out by 12pm which was the norm, after requesting again she mentioned 1pm, then finally after a "give and take" she then agreed to hold the room till 130pm. I felt that the whole check-in process could be more professional.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aletus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this review, 3 November 2013
Thank you for your feedback. Please accept my apologies for the unprofessional manner in which your check in was handled. It's only through positive criticism such as yours that we are able to improve and maintain the standard of service. We look forward to welcoming you back in the near future. In the meantime, please feel free to contact me at ernest.cheng@ihg.com if I can be of any further assistance
Best regards
Ernest
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Garden Grove, California
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 18 October 2013

I was surprised to see that the Holiday Inn brand in other countries like China and Macau are actually much nicer 4 star hotels...unlike the brand here in the U.S. This hotel was very conveniently located along the "strip" of Macau with the Venetian just directly across the street.

My room was very clean and spacious. The hotel has a nice entrance and the casino is a good size, although it's not as large as some of the mega hotels like the Venetian. There is also a connecting mall to shops and restaurants.

I would definitely stay here again.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank djson1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this review, 20 October 2013
Thank you for your feedback. We are delighted to know that you can relax and feel the differences at Holiday Inn Macao Cotai Central. We wish to see you again should Macau be your next destination
Best regards
Ernest
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 18 October 2013

We'd the 1st stay in Holiday Inn Macao Cotai Central during the National Days, front desk receptionist gave us good impression, noticed to our advance requests & tried their best to accommodate our needs. The room is clean & neat, house keeping, concierge staff are all in good attitude. So, we came back to visit the Hotel again after 2 weeks. As in the Sands Cotai Central, various theme topics will be conducted periodically, this time is Shrek, Kung Fu Panda, Dragon, etc., the theme fits to adults, of course, to children. Also, lots of cuisines choice inside Sands Cotai Central, you can spend your time there. We'll certainly return in near future :)

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lui K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this review, 23 October 2013
Thank you for choosing to stay at Holiday Inn Macao Cotai Central. We are delighted to know you are happy with our staff and facilities as well as the DreanWorks charaters' performance. We look forward to welcoming you back again soon
Best regards
Ernest
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 16 October 2013

Being member of IHG for many years, we have stayed at a numbers of HI hotels worldwide. This is our first time staying over night in Macao, for 2 nights.

The shuttle bus from the ferry to Sands Cotai Central dropped us at the back end of the mall, there was no sign of Priority Club desk. The girl was happy to do check in for us, but gave us the 2 double beds, opposite to my original copy of booking for King Bed. There was no Priority Club member recognition then, even only one room card rather two as usually when I book room for my husband and I. Despite of me showing the copy of my booking, stated clearly 1 King bed, the girl kept saying "Sorry" and couldn't do anything???

It was a LONG, LONG walk right through the shopping mall to reach the front entry of the hotel, as we didn't know this place is a share property with Conrad hotel and some retail shops and restaurants. Fortunately we got the concierge trolley to help moving our luggage along that long walk through the mall to reach the elevators. Anyone can get to our floor, sad to lack security in such a place full of gamblers. The hotel's main lobby at one end of the shopping mall, and a mini lobby at the other end of the shopping mall. Walking around and turning through casino to find the entrance of the elevators to the room etc... Something hardly seen ever in any Holiday Inn or many other hotels worldwide!!

Apparently HI and Conrad hotels share the elevators and in the same building. Conrad hotel has it's breakfast dining restaurant in another end of the mall, but not HI. Easy access to elevators without room key was a big issue for peace of mind here.

After checking in, we were disappointed with the two beds occupying most of the space in the room. When we got down stairs and searched for the proper lobby of HI, someone directed us to another end of the mall. There I went straight to the Priority Club counter and asked for King bed room and one extra room key plus the welcome voucher drinks, something should happen automatically for IHG Platinum member at time of checking in.
The staff here gave me the letter of welcome afterwards.

The girls here were every embarrassed for the issue I brought up and tried to re-arrange for us to move to a better room.

Don't expect to have upgrade for Platinum Elite here, as the hotel in the complex (very messy) sharing with another hotel and many shops and restaurants. Feeling just like living in the Shopping Mall. There are no in house restaurants for breakfast and no Club Lounge.

Even the staff told me that if I dine at any restaurants in the complex, there is no points earned towards my Priority Club account !!!

The spa wasn't hot enough and small. I was annoyed that an Asian man with his group, came in the spa after us with his camera (obviously in the video mode) filming what's going on at the spa, where we were sitting. May I suggest the hotel staff to restrict people not to have camera at these sensitive public place, especially spa?? Remove any camera stationed and filming the spa activities? That camera running put me off, we
had to get out of the spa because of that!

We found the food court on another floor in the same building complex cost a lot more than the next night when we dined at famous fine dining Portuguese restaurant. Eating at restaurants outside the complex is much better in quality and price than around the food court at the hotel complex.

My most disappointment was when we checked out. As our room already paid in advance, I still need to get a receipt statement of my stay. Most IHG hotel brands would automatically provide this at time of check out (when you return the room keys). There were only two staff available even at mid morning. The staff (cashier F052856) received my returned room key and said "all paid". No words of thanks. Nothing given to me. I had to insist to have copy of receipt/statement as this usually the procedure for check out at most hotels. She reluctantly went through computer to print out for me. Staff need to be trained better in serving guests, very poor manner.

After receiving the statement, I had to get moving to catch the ferry back to HK, I didn't see the small print on top of the statement. Until two weeks after arriving home, checking my IHG account, no points were credited to my account from this hotel.

Checking the statement, the top left corner under my name, somehow it has a name of a company that I have no clue who it is and what for? when I always do my booking for all IHG hotels by myself directly with IHG website. The hassle of scanning copies of my original booking and email back and forth to the Rewards Club office to rectify this problem and to prove why my stay should earn points. If you booked via third party, no points. I also book direct with IHG website.

Anyone book to stay at this hotel, bear in mind of the facilities not what you usually see at other HI. But most important to get the
receipt/statement at check out AND check if there's any strange name of company that shouldn't be in your receipt, otherwise will have the hassle of proving and claiming Rewards Club points afterwards.

The environment of the hotel and lacking its own usual in house dining would be something I am not sure wanting to return to this hotel. Not being able to dine in its own restaurant and earn points for dining, the biggest let down for me as we prefer to dine at hotel's restaurant when we come to a new country, somewhere we feel safe to eat for our stomach in a new country.

Room Tip: Don't expect all in house facilities like other IHG hotels, if you don't mind living in a ho...
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MCh0i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this review, 21 October 2013
I appreciate your candid feedbacks and apologize for not having been able to meet your expectations for a quality stay on this occasion. I am thankful for the opportunity for us to improve and are sincere in making things right for our valued guests. We will ensure your points to be credited in your IHG account. In the meantime, please feel free to contact me at ernest.cheng@ihg.com if I can be of any further assistance.
Best regards
Ernest
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Macao Cotai Central

Property: Holiday Inn Macao Cotai Central
Address: Senhora De Esperanca S/N Taipa, Macau, China
Phone Number:
Region: China > Macau
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 95 Hotels in Macau
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Holiday Inn Macao Cotai Central 4*
Number of rooms: 1224
Reservation Options:
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