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“Big hotel complex”

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Holiday Inn Macao Cotai Central
Ranked #17 of 94 Hotels in Macau
Certificate of Excellence
Reviewed 16 March 2014

A big hotel complex on the casino strip of Macau. Service was efficient but lack of warmth. Room is on a higher standard than the average Holiday Inn - simple and clean, but nothing to rave about. There is enough entertainment options to keep everybody happy (i.e. on-site casino, shopping arcades, lounges, outdoor pool and spa, etc). Not a bad option if you want something slightly down the scale from the luxurious resorts in Macau.

  • Stayed: March 2014, travelled on business
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Thank Sean_Lam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this reviewResponded 18 March 2014

Thank you for your comments after your recent visit at Holiday Inn Macao Cotai Central. We look forward to welcoming you back in the near future
Best regards
Ernest

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Reviews (1,467)
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671 - 677 of 1,467 reviews

Reviewed 15 March 2014

Room was comfortable and clean.
Hotel garden is beautiful, and My children were happy to meet Animated characters(Shrek, KungFu Pand)
All staffs were very kind.
Especially, I remember one Guest Services staff, GERALDINE.
She was very kind with big smile.
If i re-visit Macao, i will choose this place again.

  • Stayed: February 2014
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Thank happydreamer1004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this reviewResponded 17 March 2014

Thank you for your feedback. We are glad to know that you and your family are happy with our service especially the one from Geraldine, and our DreamWorks characters performance is up to your satisfaction. We wish to welcome you back again soon should Macao be your next destination
Best regards
Ernest

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Reviewed 8 March 2014

You give thanks to May who is kindly a guide to us coming from Korea! It became thanks to this pleasant trip, it would like ~~to be so good and it be comfortable and surely I want to go again to a hotel next time.

  • Stayed: March 2014
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Thank sieonp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this reviewResponded 13 March 2014

Thank you for choosing to stay at Holiday Inn Macao Cotai Central. May is very happy to know that she has contributed to your pleasant trip and hope to see you again soon
Best regards
Ernest

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Reviewed 8 March 2014

One wouldn't typically think of staying at a Holiday Inn if you're spending time in Macau, but believe me, this is cozy, convenient, clean, efficient, great service - and good value for money. There's no big thrills here, but I think that's the point. You're right on top of the integrated resort / retail / casino - all right downstairs. only challenge is it's a bit of a maze to find where you need to go, but all of the hotel casinos are like that and you eventually figure it out. So, while it may not be your first choice, if you need to stay there out of necessity - or you want to save a few bucks, this is a good bet (no pun intended).

  • Stayed: March 2014, travelled on business
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Thank AsiaMorgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this reviewResponded 13 March 2014

Thank you for your candid feedback after your recent visit. We are aiming to provide a comfortable accommodation so that our guests can be relax and be yourself. Hope to see you again soon should Macau be your next destination.
Best regards
Ernest

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Reviewed 4 March 2014

I originally booked for the most basic room in the hotel, the Superior Room for 2 nights. I requested for a smoking room and a room with city view because i was planning to celebrate my fiance's birthday. When they knew it's my fiance's birthday, I got upgraded to Deluxe Room which offers you a view of City of Dreams/Venetian. They also got me a room on 27th Floor, the view is fantastic.

Room itself was pretty spacious. The interior design was good, it certainly feels very comfortable. Bed was full King Sized bed, 4 pillow were provided in Firm & Soft style to suit each preference. There was also a bolster.

Writing Desk & Chair available. They now offer wifi in room as well. You may also find the Room Service menu in the drawer, prices are not cheap but pretty reasonable in hotel context. There's also a Lounge Chair and a side table in the room. Because i stayed in a Smoking Room, an ashtray and lighter was provided on the side table as well.

The TV size was perfect for watching in bed. The TV is also programmed, you may view your account balance, watch a huge range of international channels or even buy movies to watch. Below the TV, you find your fridge and coffee making facilities. They provided 6 cups of different sizes for different type of drinks. The fridge was a little too small to my liking, they did not provide much for the mini bar as well. Anyway, with the class of the hotel and prices i paid for, i would have thought there would be a complimentary mini bar since there's no public 7-11 nearby(there's a staff one though).

Bathroom was very beautiful with all the lightings. Separate Shower and Bathtub available. They supply you with tons of different sized towels as well. Toothbrush, Bath Foam, Shampoo, Conditioner, Shaver etc were all provided. Their soap smells nice by the way! In your wardrobe, you can find bathrobes and bedroom slippers, ironing board and iron to press your clothes and also drawers for shoes storage.

Everything is well provided for in the room. Except the shortage of beverages.

That didn't affect my review for the hotel anyway, the service for the hotel is superb! As written above, they upgraded my room because its my fiance's birthday. They also decorated the bed with towel swans and a rose. On top of that, they sent us a complimentary Birthday Cake for my fiance on the first night of stay. It was really sweet of them!

I would like to thank all the staff at Holiday Inn, especially Anthea for your hospitality!

Room Tip: Book a Deluxe Room for the view, its worth the money!
  • Stayed: February 2014, travelled as a couple
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Thank hhtebaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this reviewResponded 12 March 2014

Thank you for your detailed review after your recent visit at Holiday Inn Macao Cotai Central. Your review will definitely help those people who is planning to visit Macau. We are also very delighted to know you were happy with our hospitality especially from Anthea. We all look forward to welcoming you back again soon should Macau be your next destination
Best regards
Ernest

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Reviewed 2 March 2014

Wonderful staff made our stay very special. I was pleasantly surprised that hotel personnel went the extra mile helping us with our luggages (Filipino guy with a nice smile), and thank you to the concierge for assisted us in arranging our ferry tickets after they were sold out. Everything was very good about the hotel.. except, I requested for a non-smoking room at the reception when we check in, but still they gave us smoking room.
I highly recommend this hotel for staff professionalism and being friendly.

Two thumbs up!

Stayed: January 2014, travelled with family
1  Thank Julie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this reviewResponded 11 March 2014

Thank you for your candid feedback after your recent visit at Holiday Inn Macao Cotai Central. We are very delighted to know that you are happy with our concierge service and they very much appreciate for your kind words. Besides, your feedback also helps us to identify the area for improvement so as to bring our service to the next level. Look forward to welcoming you back again soon
Best regards
Ernest

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Reviewed 1 March 2014

We had a very pleasant 2 night stay in this hotel. Although there's no wifi in the room, we had a very relaxing experience at the podium. The interior design of the room is great and the shopping selection is superb with some very good resto around. The shuttle to downtown is a bit of a walk but nonetheless easy to find. Staffs are polite and very helpful indeed! We would definitely come back and stay here again. A good recommendation to friends for its reasonable rate.

  • Stayed: December 2013, travelled with family
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Thank Richyreach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this reviewResponded 11 March 2014

Thank you for choosing to stay at Holiday Inn Macao Cotai Central. We are so delighted to know that you will recommend our hotel to your friends. From now on, we will provide free in room WiFi to all our guests, please share with them as well. We look forward to welcoming you back in the near future
Best regards
Ernest

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Macao Cotai Central

Address: Senhora De Esperanca S/N Taipa, Macau, China
Phone Number:
Region: China > Macau
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 94 Hotels in Macau
Price Range: £78 - £332 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Macao Cotai Central 4*
Number of rooms: 1224
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