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“Not the ordinary Holiday Inn”

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Holiday Inn Macao Cotai Central
Ranked #16 of 95 Hotels in Macau
Certificate of Excellence
Tel Aviv, Israel
Level Contributor
51 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Not the ordinary Holiday Inn”
Reviewed 24 April 2014

This is a fantastic hotel in Cotai Strip just adjacent to The Ventian, Hard Rock, Sands and other strip hotels. It is completely new and has all facilities and attractions normally would be part of a 5 star LV strip hotel. The staff service level all over the property is excellent starting with the Concierge, through reception, Lobby/Bar, restaurants, etc. The free shuttle from / to the Ferry boats and the old city are excellent and effective way for transportation.

All in all, we enjoyed very much staying in that hotel and would stay there again..

Room Tip: I would aim a for a higher level floor facing the strip
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fun-trvl64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this review, 29 April 2014
Thank you for your review of your recent stay at Holiday Inn Macau Cotai Central. We are delighted that you enjoyed the room and our hotel's facilities. Your message has been shared with our team; in which they are honored that you appreciated the work and efforts. Our aim is to make sure that every guest will have a comfortable stay. We are looking forward for your next stays in the near future.
Best regards
Ernest
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,394 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (213)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 23 April 2014 via mobile

It's like my wife and I were living in the movie Demolition Man where Taco Bell is a fine dining restaurant... Same feel. I didn't expect a Holiday Inn to be higher end...while not as luxurious looking/feeling as the Venetian across the street the Holiday Inn is on par with all the nice hotel casinos in Las Vegas. The rooms were very clean and spacious, wifi worked like a charm, the checkin experience was nice, there was security at the base of the hotel room elevators, and you could easily walk indoors over to The Sands and over to The Venetian. The price was reasonable, although prices for hotel rooms in Vegas seem cheaper in comparison.

Make sure to take advantage of the Hotel buses that will drive you from the Cotai strip over to the ferry docks in Macau...if you want to get away from the Cotai strip and see the old-Macau.

Stayed April 2014, travelled as a couple
Helpful?
Thank J Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this review, 29 April 2014
Thank you for taking time to write us review after your recent visit at Holiday Inn Macau Cotai Central. We appreciate your compliments on the services and facilities and we are also very pleased that you had such a good experience with us. We believe that your feedback will be a great reference for our future guests. Looking forward for your next stay with us.
Best regards
Ernest
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 April 2014

Hotel is pretty new and in great condition. The rooms are large and will seem so even more if you come from Honk Kong. The location is really good as well as it shares the lobby and Casino area with Conrad. Free shuttle service is provided from the port and is constantly available. There are no convenience stores within walking distance of the Cotai Central area, so best to bring things along with you before hand if you want.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PuttBMW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this review, 16 April 2014
Thank you for your feedback after your recent stay at Holiday Inn Macao Cotai Central. We are glad that you are happy with our rooms and facilities. Look forward to welcoming you back soon.
Best regards
Ernest
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
39 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 14 April 2014

My fiance and myself stayed in this hotel during the New Year. I didn't get down to writing a review till now, all because I have been trying to search for the name card of the front desk manager who checked us in but until now I still couldn't find it and so I decided to call the hotel and checked. We wanted to thanks Miss Anthea So, who checked us in and upgraded us to a suite because we were celebrating our anniversary. The suite is awesome and instead of going to the casino we decided to stay in and enjoy the suite..

Checking in is a breeze. We arrived in the hotel at 11.30am but they only allow checked in after 3pm. We went for a walk and came back at 2pm and they let us in. The hotel is linked to venetian and there are many restaurants around. They also provide free shuttle to the ferry piers. Overall we had a great stay and Miss Anthea So certainly made our day.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chriskoh7770
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this review, 16 April 2014
Thank you for choosing to stay at Holiday Inn Macao Cotai Central. We are very delighted to know you have a Fantastic Experience with us and we also share your compliment to Anthea who is happy to know she had contributed to your enjoyment of the stay. Look forward to welcoming you again soon.
Best regards
Ernest
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuching, Malaysia
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 14 April 2014

Stay in few Holiday Inn around the world including the one in Msia, so far their rooms and services have not let me down. Especially this Holiday Inn in Macao Cotai Central, is new, spacious, clean, safe, good services and good variety of international buffet breakfast. I'm impress with the lobby decoration whereby there is a fountain in the middle. However, to find the lift to your room is quite a test as one has to read the signage carefully since there are 3 hotels inside Sands Cotai Central. Once you have found the lift, you must remember the way otherwise one wrong turn you can't the lift. I had very good sleep on the comfy bed that I wish I could sleep longer. But with so many things to see in Macao, sleep can wait till I go home. Convenience location, walk across is Venetian Hotel, Hard Rock and Water Dance show. Don't miss this show, worth watching.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joanwcl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this review, 16 April 2014
Thank you for sharing your comments after your recent visit at Holiday Inn Macao Cotai Central. It gives us a feeling of great fulfillment that you were able to enjoy your stay, as well as good service from us. We are aiming to provide a comfortable accommodation so that our guests can stay relax. We look forward to welcoming you back in the near future.
Best regards
Ernest
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Palm Beach
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 13 April 2014 via mobile

I'll first say I don't like the politics of Sheldon Adelstein and he owns this hotel and most everything in this area but the service is great and the concierge manager Lisa is the best I've ever experienced. The room was great but having IHG platinum helped. Would stay again or any other hotel that Lisa works. Printed out restaurant recommendations, made reservations, answered questions that took work to find out. Knew our names when we came down. Printed out airport info for our flight without our even asking! World class.

Stayed April 2014, travelled as a couple
Helpful?
Thank nhirsch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this review, 16 April 2014
Thank you for taking the time to write us a review after your recent stay at Holiday Inn Macao Cotai Central. It is our pleasure to have been able to give you the world class service that you deserve. It also thrills Lisa by knowing that you had experienced such a wonderful time with us. We are looking forward to your next visit again soon.
Best regards
Ernest
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong
Level Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 13 April 2014

I quite liked the newness of the hotel. The bathroom was very nice and spacious as were the beds. The room itself was a good size too. Check-in was easy as was checkout and the shuttle bus to and from the ferry pier was great. Centrally located too.

Now, the biggest drawback, (apart from the price) was the level of smoking. If you are travelling with a family and/or are concerned about that sort of thing, then you should really avoid staying here. The lobby and elevators just reeked of cigarette smoke (you can smoke in the casino and there is no partition separating it from everywhere else in the hotel area). We had a non-smoking room and they still put ashtrays in the room for those who want to smoke...needless to say, our room had that terrible stench of stale cigarettes (see picture below)...it was in the walls and carpet.

I have stayed in hotels costing far less (eg. Shangri-La for example) and had identical or even better treatment and non-smoking rooms meant non-smoking rooms.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HKMatrix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this review, 16 April 2014
Thank you for taking time to write us a review. We are delighted to know that you are satisfied with our rooms and facilities. In regard to the smoking issue, we will share your comment with departments concerned for the future refinement plan. Look forward to welcoming you back in the near future.
Best regards
Ernest
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Macao Cotai Central

Property: Holiday Inn Macao Cotai Central
Address: Senhora De Esperanca S/N Taipa, Macau, China
Phone Number:
Region: China > Macau
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 95 Hotels in Macau
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Holiday Inn Macao Cotai Central 4*
Number of rooms: 1224
Reservation Options:
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