We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Fantastic Hotel, Fantastic Service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Conrad Macao Cotai Central
Ranked #1 of 95 Hotels in Macau
Certificate of Excellence
Brisbane
Level Contributor
58 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Fantastic Hotel, Fantastic Service”
Reviewed 23 November 2013

this hotel is very very good, its location is on the Cotai Strip, across the road from the Venetian, in a group of hotels including Holiday Inn.

The rooms are spacious and amazing, the service is out of this world, every single hotel staff, went out of their way to make the quick stay amazing.

I would thoroughly recommend this hotel.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelbradBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review, 25 November 2013
Dear TravelbradBrisbane,

Thank you for your review. I am pleased to read that you had a fantastic stay with us at Conrad Macao. I also appreciate your wonderful remarks about our team members. It is true that they go out of their way to make our guests’ stay amazing. We look forward to welcoming you back.
Sincerely,

Meridith Beaujean
Manager Brand Compliance & Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,115 reviews from our community

Traveller rating
    1,722
    309
    50
    15
    19
See reviews for
674
662
176
176
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (260)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Diamond Bar, California, United States
1 review
Reviewed 23 November 2013

Thank you for making my first Macau visit unforgettable. The best service ever. Special thanks to all staffs especially Poy Paweena for the making me feel like a princess. The staff kept impressed me with excellent service since day one. They really deserve ranked #1 hotel in Macau.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Malinee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review, 25 November 2013
Dear Malinee S,

Thank you for your nice review. I appreciate your wonderful remarks about our team members, especially Poy who made you feel like a Princess. We look forward to welcoming you back.
Sincerely,

Meridith Beaujean
Manager Brand Compliance & Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 November 2013

I couldn't recommend this hotel highly enough. The rooms were amazing, the staff were amazing, the whole experience of Macau was amazing. I can't find one negative, I think anyone who visits Macau needs to experience the Conrad.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Conrad Hotels & Resorts

Helpful?
1 Thank Elizabeth_827_BD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review, 25 November 2013
Dear Sarah B,

I am thrilled to read how much you enjoyed your whole experience of Macau, and glad you had an amazing stay at Conrad Macao. We look forward to welcoming you back and thank you for your review and recommendation.
Sincerely,

Meridith Beaujean
Manager Brand Compliance & Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
104 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 23 November 2013

Sometimes you get a hotel experience that takes the breath away. And our stay at the Conrad in Macau did just that.

Arriving at their very plush and luxurious reception, we were told that we'd been upgraded to a suite by the friendly staff. A suite? I'm sure it was actually bigger than our flat back in London!

For our few days in the territory, we had a giant lounge, a vast bedroom, a glorious bathroom and countless facilities - all with stunning views from the Cotai Strip to old Macau. What more could one ask for?

I'm not rating this hotel five stars on the basis of the upgrade either. The staff were uniformly excellent, whether on reception, in the bars or at concierge; the comfort level was excellent; the location easily accessible thanks to the hotel bus service and the profusion of cheap taxis.

The Cotai Strip location is odd, a mini Vegas across the water from old Macau. There's a vast amount of development going on nearby but it never bothered us and we didn't see it from the hotel. We spent the days exploring the historic heart of the city and the evenings in the Conrad's excellent lounge bar or in the Venetian over the road, gambling on the roulette tables. We didn't eat at the Conrad in the end, but always made use of their bar.

The one thing I couldn't get used to was the way the Conrad's public areas merge with the neighbouring Holiday Inn and Sheraton hotels. They end up being more like a shopping arcade than a hotel and I rather missed a good selection of bars to vary the experience.

My other bug-bear - a hotel like this should give free wi-fi as standard!

But all in all, this was a great experience. And many hotels could learn a lot from how they operate.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank F4monty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review, 25 November 2013
Dear F4Monty,

Thank you for your review. I am thrilled to read that your experience at Conrad Macao took your breath away! Apart from all the comfort the rooms and hotel facilities have to offer, it is true that our team members are dedicated to provide flawless service to each and every guest. So we appreciate your kind comments in recognition of our staffs’ service. Your concern about the lack of free Wi-Fi is taken into account and I am happy to inform you that it is currently being reviewed. We look forward to welcoming you back.

Kind regards,
Meridith Beaujean
Manager Brand Compliance & Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 20 November 2013

This hotel certainly makes you feel welcomed right from the time you stepped into their front desk lobby. Within seconds, are are being attended or ushered to the available counter. The front desk went extra mile to show you to your room and answer all your questions along the way. We were also given complimentary internet and late check-out. Service staff at the pool and fitness centre are also extremely friendly, always keen and eager to assist. Nice touches and gestures such as the complimentary Conrad teddy bear placed on your bed during turn down service in the evening, Lychee candies in a small jar nicely tied up with Conrad ribbon placed on the coffee table in the room during check-in and Conrad rubber ducky in the bathroom adds wonderful touches to our stay experience here. The City view room we stayed feels very luxurious and extremely spacious, spotlessly clean, as good as new.
Highly recommended if you staying in Macau.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aletus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review, 21 November 2013
Dear Aletus,

I am delighted you had an excellent stay, and I am very pleased to read such wonderful comments about the attentive and flawless service provided by our team members. Our signature amenities are indeed a special touch in the guest room. Thank you for your review and recommendation. We look forward to welcoming you back.

Kind regards,
Meridith Beaujean
Manager Brand Compliance & Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
103 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 19 November 2013

Luxurious hotel. Just a little confusing because of so many brands in building. Hotel lobby, dining and elevators are far apart. But would definitely stay again. All you would expect in a luxury property. Buffet breakfast has cuisine from around the world so choices are almost infinite. Quality is great too.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Conrad Hotels & Resorts

Helpful?
Thank droffilc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review, 20 November 2013
Dear droffilc,

I am thrilled to read that we managed to offer you a WOW experience during your stay at Conrad Macao and I am glad that you enjoyed the large selection of our quality Breakfast in our Grand Orbit restaurant. We look forward to welcoming you back and thank you for your review.
Kind regards,

Meridith Beaujean
Manager Brand Compliance & Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Japan
Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 19 November 2013 via mobile

Lovely staff, good location, beautiful room, nice breakfast from in-room dining. But a charge for wifi?! Come on Conrad, catch up.
We enjoyed our stay and it's good to be next to city of dreams, hard rock and Venetian. But the lack of wifi will probably mean we go elsewhere next time, in this day and age, and in that calibre of hotel, wifi should be a given. Hope Conrad sort it out soon.

Stayed November 2013, travelled as a couple
Helpful?
Thank shellbellUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review, 20 November 2013
Dear ShellbellUK,

Thank you so much for your review. I am thrilled to read how much you enjoyed the comfort our guest room, our breakfast and the location of the hotel. I also appreciate your review and your kind comments in recognition of our staffs’ service. Your concern about the lack of free Wi-Fi is taken into account and I am happy to inform you that it is currently being reviewed. We look forward to welcoming you back.
Kind regards,
Meridith Beaujean
Manager Brand Compliance & Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Macau hotels
0.2 mi away
Sheraton Grand Macao Hotel, Cotai Central
0.5 mi away
JW Marriott Hotel Macau
0.5 mi away
The Ritz-Carlton, Macau
Show Prices
Show Prices
Show Prices
2.7 mi away
Mandarin Oriental Macau
0.2 mi away
Four Seasons Hotel Macau, Cotai Strip
0.4 mi away
Grand Hyatt Macau
Grand Hyatt Macau
#6 of 95 in Macau
4.5 of 5 bubbles 931 reviews
Show Prices
Show Prices
Show Prices

Been to Conrad Macao Cotai Central? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Conrad Macao Cotai Central

Property: Conrad Macao Cotai Central
Address: Estrada do Istmo. s/n, | Cotai Strip, Taipa, Macau, China
Phone Number:
Region: China > Macau
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 95 Hotels in Macau
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Conrad Macao Cotai Central 4*
Number of rooms: 654
Official Description (provided by the hotel):
A modern luxury resort, Conrad Macao, Cotai Central offers sumptuous guestrooms and suites overlooking the Cotai Strip. Guests of the hotel can easily visit Macao’s cultural and heritage areas, stay entertained with direct access to restaurants and boutiques, or relax at the pool deck, health club or spa. Conrad Macao, Cotai Central is also conveniently connected to ferry terminals to Hong Kong and border crossing points just a few minutes away. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Ctrip TA, Hotels.com, Expedia, Odigeo, TripOnline SA, Traveltool, S.L.U., HRS and Evoline ltd so you can book your Conrad Macao Cotai Central reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing