My family just celebrated Chinese New Year in Macau this year. We checked in the hotel on the New Year's Eve with booking of 2 rooms for my brother's family and myself with my parents. My brother and I are diamond members, our rooms were upgraded to suites, which were spacious and elegantly decorated. Member benefits include complimentary afternoon tea sets, evening cocktails and breakfasts. We were lucky the afternoon tea was served in buffet style as a CNY special, instead of the rack. There was a good selection of food and desserts to choose from, including Beijing duck, turnip cakes, macaron etc. Evening cocktails were served from 6pm at the lobby lounge as well, they catered mostly drinks only. On New Year''s Day, we were assigned to take breakfast at Grand Orbit Restaurant. We found a long queue trying to get seated in the restaurant and we waited in line there. Suddenly there were other people cutting in from another side of the entrance and got admitted ahead of us, then we were told they were hotel guests of Conrad and another line for Conrad was formed. It turned out the queue we were standing was actually for the guests of Holiday Inn. How confusing! Fortunately we came across our guest relation manager, she informed us we had another option to order in-room dining for breakfast. Our guest relation manager, Nicole Lee, had been very helpful making our stay comfortable, she cares about our needs and handled them proactively. We appreciate her excellent service. We are also impressed by the staff's warm greetings with friendly smiles everywhere.
- Official Description (provided by the hotel):
- A modern luxury resort, Conrad Macao, Cotai Central offers sumptuous guestrooms and suites overlooking the Cotai Strip. Guests of the hotel can easily visit Macao’s cultural and heritage areas, stay entertained with direct access to restaurants and boutiques, or relax at the pool deck, health club or spa. Conrad Macao, Cotai Central is also conveniently connected to ferry terminals to Hong Kong and border crossing points just a few minutes away. ... more less
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