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“Nice upgrade, good breakfast and tea” 5 of 5 bubbles
Review of Conrad Macao Cotai Central

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Conrad Macao Cotai Central
Ranked #2 of 94 Hotels in Macau
Certificate of Excellence
Seattle, Washington
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Nice upgrade, good breakfast and tea”
5 of 5 bubbles Reviewed 12 August 2014

Stayed here on the way home from Thailand on Cash and Points stay. Location is an easy shuttle ride from either Taipa Ferry Terminal or the main terminal near downtown Macao. I was upgraded to a suite and had free breakfast in the Grand Orbit as a result of my Hilton HHonors Gold status. Suite was large, clean, looked out over City of Dreams. Breakfast was plentiful and tasty, has afternoon tea in the lobby with cocktails, it was good as well. Shuttles can take you to Sands properties downtown. Enjoyed staying there, would stay again.

  • Stayed July 2014, travelled solo
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank eponymous_coward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christoph D, Manager at Conrad Macao Cotai Central, responded to this review, 16 August 2014
Dear eponymous_coward,

Thank you very much for your loyalty as a HHonors Gold member! I am pleased that you enjoyed your benefits and your stay here at the Conrad Macao pointing ot the plentiful and tasty breakfast as well as the afternoon tea. Thank you very much indeed!

Please do come back soon!

With best regards,

Christoph

Christoph Dueker
Director of Operations
Conrad Macao, Cotai Central
Estrada do Istmo. s/n,
Cotai, Macao SAR, P.R. China

t. 853.8113.6878
m. 853.6655.2285
f. 853.8113.6889
e. christoph.dueker@conradhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,026 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (254)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Hong Kong
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 9 August 2014

2-yr old property in the middle of the action in Cotai, conveniently located in the same shopping mall/complex with Sheraton and Holiday Inn. A skybridge (enclosed/air conditioned) connects the Conrad to the Venetian and Four Seasons across one street, and an easy 5 min walk to the City of Dreams. The premium suite was amazing-- large, separate living room with dining table and working space and game/karoake room, all tastefully decorated like the best Conrad anywhere.

Experienced great service everywhere, including at the restaurants, but have to point out how amazingly friendly and thoughtful the staff was at reception, especially Paweena who helped with Hilton Honors members. The Executive Lounge has not launched yet, so she made sure we had access to the lobby lounge for free snacks and breakfast. She personally left notes to reception so that checkout went smoothly. We've stayed at the Macau Venetian and Crown before, but they really can't compare to the Conrad.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Footsteps11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christoph D, Manager at Conrad Macao Cotai Central, responded to this review, 11 August 2014
Dear Footsteps11,

The words f'fantastic service and rooms' and 'amazingly friendly and thoughtfull staff' sound like music to my ears! I am very pleased that you experienced great service everywhere in our hotel. We really appreciate and thank you for sharing your experience with the TripAdvisor community!

With best regards,

Christoph

Christoph Dueker
Director of Operations
Conrad Macao, Cotai Central
Estrada do Istmo. s/n,
Cotai, Macao SAR, P.R. China

t. 853.8113.6878
m. 853.6655.2285
f. 853.8113.6889
e. christoph.dueker@conradhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 9 August 2014

One night stay and have good service with quick check in and late check out. Also surprised to get some nice cookies since is my mom's bday falls in the month of August. thanks to the cookies!! Great stay, very comfortable bed!! and I love the flowers decoration at the entrance of Conrad.. very pretty and made me smile!! Recommend stay in Conrad !! :-)

Room Tip: I booked through booking.com and requested late check out which is supported by Conrad!! So supporti...
See more room tips
  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank InaLui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christoph D, Manager at Conrad Macao Cotai Central, responded to this review, 11 August 2014
Dear InaLui,

I am very pleased that you have visited the Conrad Macao with your mother and recognized the fact that we alsways try our best to personalize the stay. Thank you again for your review and best regards,

Christoph

Christoph Dueker
Director of Operations
Conrad Macao, Cotai Central
Estrada do Istmo. s/n,
Cotai, Macao SAR, P.R. China

t. 853.8113.6878
m. 853.6655.2285
f. 853.8113.6889
e. christoph.dueker@conradhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 9 August 2014

I was not prepared for such a team of ultra friendly and 1st class hospitality treatment by the staff - they had went above and beyond their call of duty in my view. Firstly - they made accommodations to allow me to have early check in - upon arrival ( checking out from Venetian ) at their lobby, I was greeted by Chandran - by mere mention of my last name - he addressed me by my full name - they were well informed about our arrival and early check-in. Paweena aka Poy (Conrad Club Lounge Manager) - Upgraded us to premium suit ( me not a celebrity nor ultra rich person - just because I am celebrating my birthday during my stay at Conrad ) made me felt important and they made every single effort to ensure I had an enjoyable stay. Supposedly to stay for 2 nights - but due to my fiancee being ill - extended another two more nights - the thoughtfulness of making sure my fiancee was well taken care of is really amazing. Poy was so thoughtful that she arranged congee for my fiancee just in order for her to have something prior to taking medication - awesome!! The staff at Grand Orbit remembered and address us by our names throughout our stay - again - it just shows the amount of effort they put in to make sure u feel right at home.

Every request we made were met by professional assistance and friendly advise. Before our checkout - we went to see whether Chandran can arrange the famous SPA prior to our departure - after a few minutes of discussion, he say he will make the arrangements while we have our breakfast at the Orbit. To our surprise - he walked all the way from the lobby to the Orbit just to show us the menu and reminded us the opening time of the spa - that is just superb service!!! - upon check out - Chandran even ensured that our Portuguese tarts were wrapped and protected by bubble wrap and stored in the fridge while we were busy packing our luggage. Then he had one of one his boys to accompany us to the ferry terminal in Taipa and ensure we are checked in properly. Really this is a class that sets itself apart from the rest of the hotels that i have even been too. I will definitely be back to stay with Conrad on every single visit back to Macau - its the people and how they treat you that makes the difference. Kudos to Poy - Chandran and entire staff of Conrad and Jay at Orbit!!

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christoph D, Manager at Conrad Macao Cotai Central, responded to this review, 11 August 2014
Dear Michael,

We really appreciate your fantastic review and sharing your exciting experience about your stay in our hotel! Thank you for having choosen the Conrad Macao to spend your birthay in and I am thrilled that you found our staff to be ultra friendly. Yes, Poy, Chandran and Jay are true stars and I am very proud to have them on my amazing team.

Thank you again for your wonderful comments, they make my day!

With best regards,

Christoph

Christoph Dueker
Director of Operations
Conrad Macao, Cotai Central
Estrada do Istmo. s/n,
Cotai, Macao SAR, P.R. China

t. 853.8113.6878
m. 853.6655.2285
f. 853.8113.6889
e. christoph.dueker@conradhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gold Coast, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 7 August 2014

We spent 2 nights in a king suite and were extremely impressed. The suite was huge and felt like it was new.
The staff were all very friendly and the service exceptional from the time we checked in till we caught the shuttle back to the Hong Kong ferry.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christoph D, Manager at Conrad Macao Cotai Central, responded to this review, 9 August 2014
Dear Paul,

We are thrilled that we were able to impress you with a beautiful suite and exceptional service!

Thank you for your excellent review and we hope to have you back soon!

With kind regards,

Christoph Dueker
Director of Operations
Conrad Macao Cotai Central
e: christoph.dueker@conradhotels.com
t: + 853 66552285
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 5 August 2014

great service , beautiful rooms , quiete and with high privacy guaranteed . Perfect location tp enjoy all Gambling and services of the Venetian Resorts and CAsino . SPA choice is very wide and professional service in a beautiful ambient. Great choice of restaurants and shops side close to main lobby lounge .

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Conrad Hotels & Resorts

Helpful?
Thank Aldo Giovanni B... R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christoph D, Manager at Conrad Macao Cotai Central, responded to this review, 9 August 2014
Dear Aldo,

Here at the Conrad Macao, we were very pleased to read that you had a wonderful stay, enjoying great service, the great location and the beautiful ambience of our Bodhi SPA.

Thank you for your review and come back soon!

With best regards,

Christoph Dueker
Director of Operations
Conrad Macao Cotai Central
e: christoph.dueker@conradhotels.com
t: + 853 66552285
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
62 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 5 August 2014

We had a mini weekend getaway from HK to Macau and the end of June for a special occasion. Booked up with the suite, they then upgraded us to the premium suite which was superb and luxurious. The room was huge, with large tv room. We got free wifi which was great. The service exceptional, the manager had lead us up to our room, introduced us around the hotel. The room service was efficient and the food was great. We did not have time to enjoy their pool and onsite recreation, but the only set back was the construction site adjacent to the hotel. When we checked out, the hotel director and manager greeted us warmly.

Overall, I had a lovely stay and would definitely recommend this place to any family, couple or business traveler.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Turtle_Flo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christoph D, Manager at Conrad Macao Cotai Central, responded to this review, 6 August 2014
Dear Turtle_Flo,

Thank you very much for having chosen the Conrad Macao for your special occasion. Thank you very much for promoting the exceptional service we thrive to provide to all our guest for them to experience 'the luxury of being yourself'.

Thank you also for recommending our hotel to families, couples and business travelers alike despite the exciting enhancement works of Sands Cotai Central.

We hope to have you back very soon!

With kind regards,

Christoph Dueker
Director of Operations
Conrad Macao, Cotai Central
Estrada do Istmo. s/n,
Cotai, Macao SAR, P.R. China

t. 853.8113.6878
m. 853.6655.2285
f. 853.8113.6889
e. christoph.dueker@conradhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Conrad Macao Cotai Central

Property: Conrad Macao Cotai Central
Address: Estrada do Istmo. s/n, | Cotai Strip, Taipa, Macau, China
Phone Number:
Region: China > Macau
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 94 Hotels in Macau
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Conrad Macao Cotai Central 4*
Number of rooms: 654
Official Description (provided by the hotel):
A modern luxury resort, Conrad Macao, Cotai Central offers sumptuous guestrooms and suites overlooking the Cotai Strip. Guests of the hotel can easily visit Macao’s cultural and heritage areas, stay entertained with direct access to restaurants and boutiques, or relax at the pool deck, health club or spa. Conrad Macao, Cotai Central is also conveniently connected to ferry terminals to Hong Kong and border crossing points just a few minutes away. ... more   less 
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