Being the largest Sheraton, there are long walks to anywhere you want to go. It is especially difficult to get to the "Earth" tower for some reason from the hotel lobby. We had booked into a club executive suite room. The room itself was BRILLIANT! it was spacious, located on the 34th floor which was good. Had a great view of the Macau Airport runway. The hotel has 3 pools but we used only one of them. The club lounge is big, since it is a huge property, but unfortunately, the charm of an actual club lounge is lost due to the number of people utilizing it. Food (breakfast and canapes) were buffet style. The cocktail hour is a busy time for the lounge which shows with the strain on the staff and the mess that is left behind after the end of the happy hour. Check-In did take a while as there were lines and even when showing the Customer Service guy located at the entrance of the roped check-in area we were asked to wait in the line as there was no check in at the Club lounge, which clearly was incorrect. Upon mentioning this to the club lounge reception we were just looked at with a blank stare and then she continued working on the PC.
We tried the spa and no complaints about it. The treatments were good.
Most of the other staff interaction was very good. In particular, i don't remember her name, she was the Head Butler from Singapore, i believe made sure that each and every guest was made comfortable during the cocktail hours in the lounge.
- Official Description (provided by the hotel):
- Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more less
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