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“Excellent!”

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Sheraton Grand Macao Hotel, Cotai Central
Ranked #20 of 95 Hotels in Macau
Certificate of Excellence
Cebu City, Philippines
Level Contributor
46 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Excellent!”
Reviewed 10 January 2014

It was our first time to try this hotel in Macau and wasn't disappointed with our stay! As an SPG member we were upgraded to the next room category. It was very spacious with a separate entertainment room!

We were really happy to choose this hotel! The staffs were very nice too and helpful with our requests. Excellent service! There is a counter/area designated for check in/out for SPG Members only so it was a lot easier and faster in our part. It is an advantage to be a member and it's a FREE membership!

The location is also very good and there are shuttle busses to service you to and from the ferry or airport. I will definitely stay here again!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank milds2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, 14 January 2014
Dear milds2000,

Thank you for staying with us. We are glad to hear that you enjoyed our hospitality and had a memorable stay with your SPG benefits. We look forward to welcoming you again soon.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,834 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (879)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Singapore, Singapore
Level Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 9 January 2014

The hotel is huge and new however Cotai in general is like a tourist trap especially for those who is not familiar with Macao. I have been to Macau 2x and stayed near the central and enjoyed my stay. My recent visit, we tried to stay in Cotai for a change but was a bit dissapointed as to the lack of things to do except for casino and shopping.

To summarize my experience

Pros:
-Beds are heavenly!
-Rooms are of good size
-Great views of the Venetian
-Huge Swim Pools (didn't use)
-Easy access to shopping & other hotels in the vicinity (via footbridge)


Cons:
- Feast (Lunch Buffet) - food was very bland, though there are numerous choices
-Lack of things to do in the area
-Location, a bit far from the City (though taxi's are cheap)
-No food options in the area

This Sheraton failed to leave a mark in terms of service overall, but we had a comfortable stay overall and was allowed for a late check out at 2pm so it was okay.

Room Tip: Ask for rooms facing the Venetian. There are 2 towers, so make sure you request for the ones that h...
See more room tips
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Paul O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, 14 January 2014
Dear Paul O,

Thank you for sharing with us. We are delighted that you enjoyed staying in your room, especially the signature Sheraton Sweet Sleeper Bed. Your feedback on Feast and service level are truly appreciated and will be shared with relevant teams for review and improvement. We might not be the closest to the Macau mainland side of sights but you can access Coloane, Taipa and the surroundings easily. Do stay in touch with us on our websites or reach out to our friendly concierge during your next stay so we can help you with more options around the hotel, as well as dining and restaurant recommendations. We look forward to welcoming you again in the future.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Irthlingborough, United Kingdom
Level Contributor
54 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 8 January 2014

Had a great time at this hotel, rooms were excellent, as was the choice of food at mealtimes.
We also enjoyed our time in the casino, even though we lost on this occasion.
This was one of our Christmas presents from our son and his wife, so were extremely happy.

Room Tip: Whatever you choose I cannot believe that you could go wrong.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dellig1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, 13 January 2014
Dear dellig1,

Thank you for staying with us. We are glad to hear that you and your family enjoyed the festive seasons here with our hospitality. Thank you for the sharing and we look forward to serving you again in the future.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 January 2014

Sheraton has always been my favorite choice to stay whenever I travel and I have recently become SPG Platinam member in December and during my recent stay they upgraded me to a nice suite and I find the bed very comfortable. I enjoyed the club lounge facilities and the staffs are very friendly. Amy Wu is very good at introducing spa to me, however I was too tired to go this time after spending hours in the casino, will definitely try next time and she has been very helpful! I went to Bene late one night to have late dinner, very much enjoyed the mushroom risotto and the red wine!

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank angsaba236
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, 9 January 2014
Dear angsaba236,

Thank you for staying with us. We are delighted that your stay sounds so perfect and you enjoyed your suite and our Italian restaurant Bene. Your kind words about our associates will be shared with the team as it will encourage us to do even better. Do stay in touch with us on our websites to enjoy the latest Spa offers for your next stay. We look forward to welcoming you again soon.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 January 2014

The hotel is amazing when it comes to shopping and rooms. However the casino here is not so lively as compared to the Venetian. It is the biggest Sheraton in the world. I think this should only be the second choice to the Venetian.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pankaj K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, 9 January 2014
Dear Pankaj K,

Thank you for sharing with us. We are delighted that your stay sounds so perfect! We hope we will welcome you back soon.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai, India
Level Contributor
103 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 7 January 2014

Cotai Strip is nothing but several hotels ( no shops outside) connected to each other. This one is good hotel which offers everything as any good 5 star property. Everything is beautiful, shops, casino, food, service, staff.. Nothing to complain. You have too much of everything, and one can get easily tired looking at the glitter and decor. So many good restaurants in the hotel and other hotels which are literally connected to each other. Food court on the top floor is average. Rooms are very good and clean. Free wifi in the lobby and every restaurant offers wifi. Breakfast is very good. Buses to Ferry are always running and Taxis are easily available.

Room Tip: Rooms are great. Nothing to suggest anything particular.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Milanbhise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, 9 January 2014
Dear Milanbhise,

Thank you for staying with us. We are delighted that your stay sounds so perfect and you enjoyed your suite and our Italian restaurant Bene. Your kind words about our associates will be shared with the team as it will encourage us to do even better. Do stay in touch with us on our websites to enjoy the latest Spa offers for your next stay. We look forward to welcoming you again soon.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Petaling Jaya, Malaysia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 7 January 2014

My family (2 Adults + 2 young children) stayed in the Family suite for 3 nights in early December 2013. We arrived Macau early and we were very pleased that we were allowed to check in the room around 11am (way before the allowed check in time) which we requested earlier by mail since we are travelling with two little monsters. Check in was prompt (at SPG priority counter) with compulsory deposit given. Also, we were glad that we could borrowed 2 baby strollers to us throughout our stay! Well, the baby strollers were not in a very good condition. The wheels often got stuck halfway pushing.. Suggest the concierge team to check and repair the strollers consistently.
The room was perfect, with all the baby amenities requested earlier (high chair, steriliser, warmer, potty, bath tub, toothbrush, toiletries, baby cot.. ) Although the bunker bed looks attractive for kids, it really does not suit my hyperactive kids.. Putting them at the higher level is a big no-no.. and the lower level, they kept knocking their heads on the bed panel above as they can't resist themselves from jumping on the bed.. Perhaps, the management could look into it if this room is really designed for families with kids..
Here comes the bad experience.. we were locked outside of our room for hours. Reason, we latched our main room (parents room) and left our suite through the children's room. So we went to the reception, hoping to get the other door access card but we were told that there is no registered room number for the children's room and the access card could only open the main room.. Well, we were not informed earlier! The receptionist promised to get her technician to come to attend. So, we went for our late lunch, came back to find out the prob still there. Finally, the prob resolved only when the shift leader came. How? Just by using their master room access card. Wonder what took them so long..
Location wise, not bad. Walkable distance to Venetian or you could take a free shuttle to Galaxy hotel where it's a hub of free shuttle buses to nearby Macau attraction. Surrounded by shops and on-going kid activities which is an eye-opener. However, I feel the food choices in Macau city is more and cheaper compared to the Cotai strip. Unless you are prepare to splurge in food, there are plenty of high-end restaurants around the hotel..
Concierge team - superb. Helpful and gives good advice. We asked them about the nearest supermarket.. Don't forget to ask them for maps or timetable. Speaks fluent English too..
All in all, will definitely consider to stay back at this hotel on my next trip to Macau.. It's happening there!

Room Tip: Go for suites if your budget allows you. An unforgettable experience..
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ReneeMsia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, 8 January 2014
Dear ReneeMsia,

Thank you for sharing with us. We are delighted that you enjoyed your stay. Your kind words of our concierge team will be shared and it will surely encourage us to do even better. In the same time, your feedback on the baby strollers and the room access incident are truly appreciated. Please be rest assured we will share with the teams for review and improvement. Once again, thank you for staying with us and we hope we will provide you another relaxing stay again soon.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Macao Hotel, Cotai Central

Property: Sheraton Grand Macao Hotel, Cotai Central
Address: Estrada do Istmo. s/n, Cotai, Macau, China
Phone Number:
Region: China > Macau
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 95 Hotels in Macau
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Sheraton Grand Macao Hotel, Cotai Central 4.5*
Number of rooms: 4001
Official Description (provided by the hotel):
Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more   less 
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