This is not the first time I go to Macau with my girlfriend for visiting but it’s a first time we take Sheraton Macau. They really give us a great moment and wonderful night and provide us caring service and full of surprise during the trip.
Actually this is a trip I planned to celebrate my girlfriend birthday here and so after booking a deluxe room in advance, I take a call to Sheraton Macau and to see whether they can provide me some special arrangement for the celebration of my girlfriend birthday, and their Guest Service Agent, Sandy Tang, provide me lots of suggestion and packages for my consideration and taking quick response to all my questions to them. It’s really show out their professional attitude and so caring to all the customers.
In addition, when we went to the hotel on that day, I just found that Sandy gave us another surprise - helping us to upgrade the room that feel of charge!! It’s really a great surprise to us and the room is really so gorgeous and out of our expectation!
Finally when we was checking out at front desk, Sandy just come to us and to show their pleasure to serve us, and ask us whether we feel satisfied to their service and arrangement provided and any comments we want to share to them. It’s really show me that they are so care to every customers coming to their hotel.
Last but not least, thank you so much for Sheraton Macau giving us an unforgettable moment in Macau and I want to special thanks to Sandy for her professional attitude, surprise and caring service provide to us! Sheraton Macau must be the first choice when we have a chance to go to Macau again in the future!
- Official Description (provided by the hotel):
- Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more less
- Reservation Options:
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