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“Average hotel” 4 of 5 bubbles
Review of Holiday Inn Macau

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Holiday Inn Macau
Ranked #33 of 94 Hotels in Macau
New Delhi, India
Level Contributor
3 reviews
3 hotel reviews
“Average hotel”
4 of 5 bubbles Reviewed 7 November 2013

Hotel is located in the old part of the city but close to many other big hotels. The rooms seems to be ordinary. The carpet is not clean having many spots. Service was good. The hotel price seems little higher side as compare other hotels.
Taking taxi in peak hours is difficult from here.

  • Stayed August 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SKumar432
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnMacau, Holiday Inn Macau at Holiday Inn Macau, responded to this review, 10 November 2013
Dear SKumar432,

Thank you for sharing with us about your stay, we appreciate your feedback as we are always aiming to provide better stay experience for our guests.

We are glad to hear that you are pleased with our hotel service during the stay. We would also like to apologize for the issue you found with our room cleanliness, our Housekeeping team has been alerted and will prevent the same from happening again.

Pleased be assured that feedback on hotel rates and transportation issue will be reviewed and most certainly forwarded to the appropriate departments for future improvement

Thank you again for your comment and we look forward to welcoming you back soon.

Best regards,
Holiday Inn Macau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

572 reviews from our community

Traveller rating
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    274
    139
    30
    20
See reviews for
118
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59
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Hong Kong
Level Contributor
32 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 30 September 2013

The Service provided make the difference. Throughout our stay in the hotel from the time we arrived this was noted. The facade and lobby look older but rooms and corridors are newly renovated which gives a new and fresh look. the location is surrounded by some nice hotels and attractions. usual Holiday Inn amenities. The room was comfortable. Service all round was excellent. Breakfast can be better in quality and presentation. we arrived at a time where most of the hotels are sold out in Macau but glad that we made this choice., No doubt will recommend to others their excellent service

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Rohan k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 25 September 2013

Hotel is located in the old part of the city but close to many other big hotels. Service was outstanding. We arrived at Macau Ferry Port and the hotel representative made us comfortable by providing the best attention and service until the hotel shuttle bus arrived. When we arrived at the hotel it was same. A smaller lobby with not much lobby area. However the Reception and all the staff around provide the best attentive service to all guests. Rooms are spacious and clean with usual Holiday inn amenities. Corridors are brighter and welcoming. The Breakfast Service and presentation can be better. Overall, a good International hotel with an excellent service.

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Maylene J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malaysia
Level Contributor
127 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
5 of 5 bubbles Reviewed 21 September 2013

Wonderful location in a more crowded older part of the city. The real essence of Macao is actually in the older part of the city, not just the new glitzy mega casinos and glamourous hotels.

Upon arrival, be greeted by faux opulence and a huge loud chandelier juxtaposed by t-shirted staffs manning the lobby.
A wonderful surprise, while a waiting for the shuttle bus at check out - a nice Filipino Gentlemen (Bellmen) even offered me a newspaper to read, something big luxury hotels cannot even do sometimes.

Being an older hotel, rooms were wonderfully large with 2 really comfortable queen beds, toilets were equally spacious for Macao/Hkg standards.

Location is excellent but also bearing in mind the concentration of pawn shops around the area. Call girls plying their trades with heavy eye contacts are all but a flutter away the moment you step out of the faux opulent decor"ed" hotel. Entirely up to the individual, this can be good or bad depending on your choice. (wink wink!)

Make use of the hotels, scheduled shuttle bus (Macao Ferry terminal to Hotel to Macao Ferry Terminal). Most larger hotels have shuttle bus services

Room Tip: Their twin beds are two queen beds.
See more room tips
  • Stayed September 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Adcye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 20 September 2013

As usual, this hotel gives us a very warm welcome by the executive team. Was very impress with the new renovated room design and bright colors, a vast improvement from the old boring dark colors. The executive club was the best as we enjoyed one of the best cheese cakes we ever had. The location is still the best in Macao, convenient to everything. We ate at the nearby Portugis restaurant , tasty as usual.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dankittraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bandung, Indonesia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 12 September 2013

Compared to other unknown cheap hotels (or hostels), if u come with a group of 4, I suggest u to book superior room here (2 double beds) rather than take 2 rooms at other hotels, just make sure while u're going to check-in only 2 of u show up in front of the reception desk, the others could catch up later.
And I think.....the name of Holiday Inn is a quite well-known HOTEL.
We was lucky enough since the room we booked was fully occupied because of our late check-in, we got our room upgraded haha. The breakfast were very good (of course for 2 pax only) it aroused my appetite and I suddenly forgot my "food combining" diet program.

  • Stayed August 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank alung_cingkang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ho Chi Minh City, null, Vietnam
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 4 September 2013

I like this hotel, location is great and very easy for you go anywhwere. The staff are very friendly and help me to find exactly the way go to the place i want. But still have the cigarette smell on some area with board "NO SMOKING"

  • Stayed August 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ValerieNguyen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnMacau, Holiday Inn Macau at Holiday Inn Macau, responded to this review, 6 September 2013
Dear ValerieNguyen,

Thank you for sharing with us your recent experience. We are glad that you enjoy the stay with us. And we are also pleased to hear that you were able to take advantage of our strategic location.

We are delighted by your positive comments and your recommendation especially on our friendly staff which can highly motivate our team to maintain and improve the quality of service in the future.

Please allow us to apologize for the cigarette smell issue you had experience. We work very hard to ensure our facilities and services to be flawless and strive to the best of our ability. Therefore, your comment is duly noted and forwarded to appropriate department for future improvement.

Thank you again for your feedback and we look forward to welcoming you back soon.

Best regards,
Holiday Inn Macau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Macau

Property: Holiday Inn Macau
Address: No.82-86 Rua de Pequim, Macau, China
Phone Number:
Region: China > Macau
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Luxury Hotel in Macau
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Macau 4*
Number of rooms: 323
Official Description (provided by the hotel):
Centrally located in the new business district, the Holiday Inn Macau is the only international four-star property in this vibrant city. Close to both the Macau-Hong Kong Ferry Terminal and the city centre, the hotel is accessible by public transportation. With its recent refurbishment, the hotel has a contemporary design providing a very friendly and casual atmosphere. ... more   less 
Reservation Options:
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Also Known As:
Holiday Inn Macau Hotel Macau
Macau Holiday Inn
Holiday Inn Macau Peninsula
Macau Peninsula Holiday Inn

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