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“Good sized rooms”
Review of Grandview Hotel

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Grandview Hotel
Ranked #63 of 94 Hotels in Macau
Reviewed 26 December 2013

Pleasant, and comfortable. The room I stayed in was larger than most hotel rooms I have stayed in the past. The hotel service was not brilliant, but it could be due to the language barrier. The breakfast was mainly catering for the Chinese and there was very little choice for westerners. The staff was helpful but sometimes it was difficult to communicate with them. However, I would not let this blight an otherwise a decent hotel. The free internet service available in the lounge was overwhelmed by too many users as the hotel also has a casino, so there were many guests who could just walk in and use this. Not a bad place to stay. Please note it is located in Taipa and NOT in Macau (over the bridges on the other side). So you will need to take a bus or a taxi to go to Macau. If food is not a problem to you then I would recommend this hotel for a stay.

Room Tip: All rooms are a decent size but most do not have any good views. Only those overlooking the Macau ra...
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  • Stayed: November 2013, travelled on business
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1  Thank Emirdubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandviewHotelMacau, Front Office Manager at Grandview Hotel, responded to this reviewResponded 27 December 2013

Dear Emirdubai,
Thank you very much for your feedback and comments regarding your recent stay at Grandview Hotel. I have shared your comments about the wifi setting and hte breakfast with the related teams so they can look how to improve it. We all look forward to welcoming you back to Grandview Hotel soon.
Best wishes,
Patrick Ieong
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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103 - 109 of 298 reviews

Reviewed 17 December 2013

Pretty good stay. The bed was comfortable, the room was clean. The location was good, close to old town and city center.

However, the Bellman was not very friendly or helpful, when we asked for directions, he told us "no, no English". Then we asked again in Chinese, he told us "not sure". When we were waiting for taxies, there was no one directing the line, so that people were pulling scams - you have to fight for a taxi!

In front of the hotel, there was construction for sky train - pretty dusty and noisy when you walk out.

The price during weekend is prelatively high considering there is no wifi in the room...and the wifi at lobby is BAD! so...not quite convenient for business people.

Room Tip: it's called "Grand View", however I think the best view you can get is to face the hor...
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  • Stayed: December 2013, travelled as a couple
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Thank BubbleAngel1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandviewHotelMacau, Front Office Manager at Grandview Hotel, responded to this reviewResponded 18 December 2013

Dear BubbleAngel1985,
I wish to thank you for taking the time to share your feedback with us. I apologize for the bellman service was not up to your expectation. We truly value honest feedback from guest like your good self, we will be able to reflect and keep continuous improvement. We are disappointed that we only earned a 3-stars review on your recent visit and hopefully there will be an opportunity for us to earn the other 2 stars from your next visit to Grandview Hotel.
Best wishes,
Patrick Ieong
Assistant Front Office Manager

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Reviewed 14 December 2013

I stayed here for work purposes on a three night visit to Macau. The room was booked for me and i was pleasantly surprised.

The hotel is in Taipa, not far from the main Casinos, and has a small casino in the hotel. Getting to the main Casinos is a little difficult due to the construction going on around the place.This was not a concern for me as i was working. The staff are friendly and speak some english. The room was clean, nice, spacious with twin beds and air conditioned. The TV had loads of channels including English language ones. The bathroom was spacious with a full size bath, a see-through window wall (to see in and out of the bathroom room and even watch TV from the bath if you have the time). And a phone by the toilet (I am yet to work out why there is a phone by the toilet, so any suggestions would be welcome). I was at the back of the hotel so the view was a bit ordinary overlooking other high rise apartments.

The facilities of the hotel are adequate. The cafe is ok, though you are in the centre of Taipa so there are plenty of other places to choose from. Also just around the corner are some European style sports bars if that is your fancy, though the lovely tiny Portuguese club seems to have closed since the last time i was there. The Breakfast was plentiful and the usual buffet fare of some european and some asian selections.

The downsides are that internet and wi fi in the room cost extra, while the free wi fi in the lobby is very slow and overloaded. Though one morning when the wi fi was not working at all the Manager was very helpful in re booting the whole system and making sure it worked. Also that the pool is only filled during the summer.

  • Stayed: December 2013, travelled on business
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Thank Richard F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandviewHotelMacau, Front Office Manager at Grandview Hotel, responded to this reviewResponded 18 December 2013

Dear Richard F,
Thank you very much for your feedback and comments regarding your recent stay at Grandview Hotel. I have shared your comments about the wifi setting with the related team so they can look how to improve it. We all look forward to welcoming you back to Grandview Hotel soon.
Best wishes,
Patrick Ieong
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2013

I would say my stay in this hotel is indeed enjoyable and a pleasant one. The room that I've got is spacious, good window view ( Horse Race Track), exquisite room decors and immaculate clean room. When we arrived from Hongkong by Cotai water Jet at Cotai ferry terminal its unfortunate that we failed to call the hotel for pick up and ended up boarding the complimentary shuttle bus of Galaxy hotel. However when we got there we took a taxi cab and I would suggest NOT to take it as the driver who doesn't speak English would CHEAT you for their fare. It would be best to get to MACAU ferry terminal as the Grandview complimentaty shuttle bus service is stand by there in 15 mins and 45 mins of every hour. If you wish to visit tourist places such as Fishermans warf, St. Paul ruins, Senado Square etc.etc. just take comp shuttle bus of 5 star hotels would be convenient for your travel as they are all available in their designated hotel parking slot vice versa Macau ferry terminal and to other destination for free ride. It took only 15 mins travel from Grand view to Macau Ferry terminal then it would takes only 15 mins to Galaxy, Venetian, City of dreams, Conrad etc.etc.You will enjoy sightseeing while traveling their bridges looking at ocean views and city views.

Grandview hotel's Front Office reception desk clerks, Bellman and Housekeeping had shown exemplary example of Service Excellence. From my seamless check-in to check-out and excellent room cleaning.Thanks to Lara,Cizi and Don. I've left some suggestions that hotel management to consider in improving their room facilities to become more competitive Four Star hotel in Macau. Weighing scale, Iron and Ironing board, emergency flashlight, alarm clock, Instant coffee to complete their coffee tea making facility, bed runner for twin beds for added elegance of their bedding set-up, bathrobes, throw pillow for the sofa chair and bolster pillow as an accent to their pillows set-up. I have stayed in many five/four star hotels in many countries and I believe that the said facilities has to be included to become more competitive to their competitor's hotels. I would recommend this hotel to my friends and relatives and I would definitely come back specifically Christmas and yuletide season in MACAU,

  • Stayed: December 2013, travelled as a couple
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1  Thank RonManila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandviewHotelMacau, Front Office Manager at Grandview Hotel, responded to this reviewResponded 18 December 2013

Dear RonManila,
I was glad that overall you enjoyed your stay in Grandview Hotel and mentioned our staffs during your time with us. - they will be more than happy to read this as well! We truly value honest feedback from guest like you and we will be able to reflect and keep continuous improvement in our hotel. We look forward to welcoming you back soon!

Best wishes,
Patrick Ieong
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2013

This hotel is 30 min walk from Venetian or City of Dream but the bloody taxi just wouldn't drive you there as they consider it too close. There is no chairs inside our room and end up sitting on the floor with the bed as a table for writing. No free in room internet and no wifi. Hotel bed is comfortable, room is spacious, 40+ programme with English channel, did not try the breakfast, buffet dinner is plain and nothing to talk about. There is a few local eateries behind the hotel and the shuttle bus leave the hotel lobby on the dot. Not suitable is you want to visit places as you need to pay more for taxi and more ok for a place to sleep and move on.

  • Stayed: December 2013, travelled as a couple
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2  Thank Ray C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandviewHotelMacau, Front Office Manager at Grandview Hotel, responded to this reviewResponded 18 December 2013

Dear Travelkid88,
Thank you for sharing your feedback and comments regarding your recent stay at Grandview Hotel. With the developing of the Macau LRT system, transportation in the future would be more convenience. I sincerely hope that we get the chance to meet your expectations on a future occasion.

with regards,
Patrcik Ieong
Assistant Front Office Manager

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Reviewed 28 November 2013

Very very helpfull staff on reception desk. Not good Wi-FI internet connection in the lobby. comfortable room There is not instant coffe in the set in room. Free shuttle service.Very good cleanliness.

  • Stayed: November 2013, travelled with friends
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Thank ElenaKZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2013

We stayed in this hotel last Oct 17 to 19, 2013. We are here for a convention and had works to do so we availed the internet in room for HK $50 for 3 hours used so no need for us to go down the lobby for free wifi. Its been almost an hour but the internet is not working so we immediately inform the reception for assistance. But the bellman who is nice does not know how to solve the problem so we went down to the reception for assistance. The receptionist on duty are very busy on the phone, maybe calling the provided for help, for his "unfriendly" manager are not entertaining our concern. We waited for more than 30mins at the reception just to get back the payment for services we have not availed.

Most staff are not customer friendly. Guest are treated not nice. Guest who are blocking the entrance while waiting for a shuttle or staying in lobby area are being "pushed" to move in order to clear the area. I knew that some are not able to speak English but the gesture are intimidating for guests. Hospitality is missing!

  • Stayed: October 2013, travelled with friends
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Thank claire1231
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandviewHotelMacau, Guest Relations Manager at Grandview Hotel, responded to this reviewResponded 3 December 2013

Dear Ms Claire

Thank you very much for spending time with your valuable comments regarding your recent visit at Grandview Hotel Macau.

We are seriously taking concerned to hear the disappointment and inconvenience caused during your stay. Please accept our sincere apologies here and we assure the corrective actions had already been taken as priority to avoid any of future recurrence. We sincerely complete our delight as to commit by making a difference each day.

If you will return Macau in the future, please do not hesitate to contact me for any enquiry. We promise to serve you well for your next visit to Grandview Hotel Macau.

Yours Sincerely
Ahmed A.Azim
Assistance Manager (Front Office)
Grandview Hotel Macau

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Additional Information about Grandview Hotel

Address: No.142 Estrada Governador Albano De Oliveir, Macau, China
Region: China > Macau
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#43 Luxury Hotel in Macau
Price Range: £53 - £401 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grandview Hotel 4*
Reservation Options:
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Also Known As:
Grandview Hotel Macau

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