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“Top-notch service, lovely room, convenient location”
Review of Hotel Lisboa Macau

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Hotel Lisboa Macau
Ranked #22 of 94 Hotels in Macau
Certificate of Excellence
Reviewed 29 July 2014

Our family of four (two adults, one 5-year-old and a 6-month-old baby) stayed at the Lisboa for one night, and had a fabulous experience. I booked a Royal Tower room, but when we checked in, we were given a complimentary upgrade by the manager to the Royal Suite, which was perfect for our family. Everyone from the front desk to the bellhops were friendly and very helpful - really good service. It was a real nice treat staying in the suite, and the jacuzzi was fun! The king bed was comfortable and big enough for two adults and a tall 5-year-old (baby was in her own crib provided by the hotel). The room was quiet, and we all had a nice sleep (even the kids!). Drinks in the fridge were free (soda, juice, even a can of beer), provided that they are drunk in the room and not taken out, and bottled water was also provided. The location is convenient, close to the historic center of Macau. The hotel is a bit of a maze to navigate, but that adds to the fun. We didn't encounter any problem with the "working girls" (they're easy enough to avoid). Very good stay, highly recommended if you can afford it.

  • Stayed: June 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank Expat_Gourmand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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167 - 173 of 1,151 reviews

Reviewed 27 July 2014

Take my word, don't stay here if you are going to Macau. The hotel is old, extremely old! The beds are old and they smell (you know, the old mattress smell). The bathroom is okay, but the shower caps are so old you wont feel like taking a shower. You are much better off staying in the newer hotels.

Room Tip: Dont stay in standard east wing.
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
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2  Thank RAHULD86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2014

I booked this hotel on a promo rate and didn't expect that this is a fantastic hotel.
Location is in the center of Macau, walking distance to Senado square and bus stations. Rooms are fancy, everything is provided including free drinks like soda, juice and mineral water. Service is excellent, it's easy to request for a bottle of water.

I'll return to this hotel for my next visit to Macau.

  • Stayed: March 2014, travelled on business
    • Sleep Quality
    • Rooms
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1  Thank Corazon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

Stanley Ho must have had the original conception of this hotel half a century ago: the initial twelve story hotel and adjacent three-story casino was completed in 1970. In the early 90s another wing was added. I got the newer wing, so my remarks about the room may not reflect the older part of the hotel, and certainly do not reflect its much younger, but much bigger brother, the Grand Lisboa across the street. Think of an old "theme" Las Vegas hotel: the Tropicana was Havana-themed, Caesar's Palace was ancient-Rome-themed. Now imagine if fifty years ago someone wanted to design a themed hotel in which blended Portuguese and Chinese 50-50, But like Vegas, wanted to be over the top: conspicuous ostentation that would (hopefully) appeal to the high-rollers. Well, the Lisboa is the first old-fashioned ostentatious Portuguese-Chinese hotel I've ever been to, probably because it's the only one it the world. It's grandchild, the Grand Lisboa isn't old-fashioned, and it's even more conspicuously ostentatious, as the Great Wall of China carved out of a mammoth tusk would indicate.

The Lisboa is a bit of a labyrinth to navigate through if you're in a remote wing, or even more so if you're trying to figure out how to get from the Lisboa to the Grand Lisboa without going outside--there's at least one way; there may be two. In the Lisboa, amenities include half a dozen restaurants--Portuguese, Chinese, Japanese, Wine Bar, over-the-top conspicuous-consumption gourmet Chinese seafood with over a dozen types of shark's fin soup along. If none of those fits your mood, and you can figure out what serpentine course gets you to the sister hotel without going outside, they've got Italian, New York deli, a steakhouse, a noodle-congee operation, and a Michelin 3-star rated French restaurant over there. Back where I stayed, and more conveniently for me, the regular Lisboa has a 24-hour cafe, a bakery, and if you go downstairs just past the money exchange, a 24-hour mini-mart. Adjacent to the receptionist desk in the main lobby is a business center with two computers, which I made good use of.

Rooms were lavish, in an old-fashioned Vegas-meets-Lisboa-and-Manchu-China kind of way. Tiled baths ditto. Toiletries were abundant and of high quality. Beds were comfortable. My room was quiet at night. The staff, all staff, all the time, everywhere, was outstanding, from reception, to bell service, to waitstaff, to housekeeping, was outstanding. An example: I wanted to go to a restaurant on Taipa Island. The doorman not only hailed a cab, but negotiated a great rate for me in advance, as I confirmed when I caught a taxi back, for quite a bit more.

The hotel location was perfect for me. I love to walk, I came to Macau to see the old city, not to gamble, and the Lisboa is an almost straight-shot five-minute walk to the Largo del Senado, and the heart of historic Macau. You cross Avenida Lisboa toward the Grand Lisboa, and then walk straight down Avenida do Infante D. Henrique to Senate Square. (The street is straight, but after two blocks, its name changes to Almeida Ribeiro or San Ma Lo; beats me who Ribeiro was, or how he managed to trump out Prince Henry the Navigator.)

I've got no negatives and no complaints. The circuitous trek between main lobby and wing lobby was a very minor inconvenience. Downstairs late a night near the mini-mart, some mainland girls promenade looking to make winners at the roulette tables even happier. No probs so far as I was concerned; I wasn't a prospective customer, but neither was I offended. Hey, what happens in Macau, stays in Macau!

The biggest plus for me was how low my room rate was. I couldn't figure it out, particularly because was there the week of, but two days before, May Day. There are an awful lot of super-spectacular ultra-modern casino-cum-high-rise-hotels in Macau these days, including the Grand Lisboa, and perhaps it was just the resulting market dynamics. But, while I've stayed in some fabulous hotels in Asia, Europe and North America, and Latin America, I've never stayed at one for a nightly rate as low as here.

No possible way I could rate this hotel at anything other than "Excellent."

  • Stayed: April 2014, travelled solo
    • Location
    • Rooms
    • Service
6  Thank Vincent M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2014 via mobile

This is a very "old" hotel, I guess at least 20 years. I was afraid it will be old fashion and with bad smell. However, I was wrong! The decoration at the hotel room is ok, except the sound preventing part is weak. They even use Hermes shower gel at bathroom. The only problem is they do not get shuttle bus to other hotels. Travels need to be aware of this part.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Rosalind W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2014

It wasn't the best hotel I had ever stayed. There are some hiccups along the way with the transportation and services at the front desk but their recovery service had impressed me. Their transportation manager and front office manager met us and apologise and offered alternatives service. It was an unexpected gesture and an excellent way to recover your initial bad service but hopefully they will improve their overall service mindset towards Asian guests.

The hotel has different lift lobbies to your room and it is easy to get lost. If their staff is not helpful to you then it will take a long time to figure out how to even get into your room.

Room Tip: High floor and non-smoking room can really give you a good night sleep in this 24 hours busy city.
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  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank Jefter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2014

The Hotel Lisboa is one of the most famous hotels in Macau. Known for its distinctive architectural design showcasing a lavish blend of Portuguese and Chinese décor with dazzling chandeliers and glittering mosaics, the hotel is an icon set within the heart of Macau. Located in the Central Business District, near Macau International Airport and Macau Maritime Ferry Terminal.

  • Stayed: December 2013, travelled with family
    • Value
    • Rooms
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Thank vyonna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Lisboa Macau

Address: 2-4 Avenida De Lisboa, Macau, China (Formerly Lisboa Hotel)
Phone Number:
Region: China > Macau
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Macau
#11 Casino Hotel in Macau
#14 Family Hotel in Macau
#15 Spa Hotel in Macau
#19 Romantic Hotel in Macau
#20 Business Hotel in Macau
#22 Luxury Hotel in Macau
Price Range: £74 - £192 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Lisboa Macau 5*
Number of rooms: 927
Official Description (provided by the hotel):
Established in 1970, Hotel Lisboa is a fixture in the Macau skyline and has the longest and richest presence in Macau's hospitality history. The hotel features a lavish mix of Portuguese and Chinese interior décors, and also houses Dr. Stanley Ho's extensive private collection of priceless art pieces. Hotel Lisboa offers approximately 1,000 luxurious rooms and suites, gourmet dining experiences with an extensive wine collection of over 16,700 labels, share between 13 restaurants and lounges in Lisboa Hotels Complex. ... more   less 
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Also Known As:
Lisboa Hotel Macau

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