My husband and I stayed in Hotel Royal Macau for 3 nights last Feb 2012. I've decided to stay in this hotel mainly because of the positive reviews. Before deciding which hotel I would choose, I read both positive and negative comments so that I am on the look out. What I really love about the hotel is the front office and restaurant staff (Vasco Da Gama). Most of them are Chinese and Filipinos. I have to give credit to the Filipino staff who never failed to assist us and always giving us their warm friendly smiles.
We stayed at a Deluxe room up in 17th floor. The room was nice and just enough for me and my husband for a quick city break. I also love their buffet breakfast that they served everyday. There have a variety of choices and it was really good (for us at least). The only thing that I was surprised to learn is that the free WIFI is available only for guest staying at 15-16th floor (I think those are premier rooms), the restaurants and at the lobby.
My only negative comment is about the HOUSEKEEPING. They need to level up a bit. When they cleaned the room, I was expecting them to clean the cups and spoons that we've used for our coffee. Since those are provided by the hotel and they should've cleaned it when used which in our case, I was surprised they didn't.
They've been a bit reckless too when they unplugged our mobile charger from the socket. When we returned to our room, I found out that our charger was already broken. A piece of it was still stuck inside the socket.
There was also a time that we still have our jet lag and was trying to catch up on sleep during the afternoon when the housekeeper used to the doorbell so many times and it just woke me up. As I was still tired from our trip, I couldn't stand up to open the door and tell them to just comeback later that day. But it didn't stop there. They used the doorbell repeatedly which is I think unnecessary and disrespectful. They can use the phone like most other hotels would do. This is a first with my experiences with 4-5 star hotels.
The location was great and near to the city center. There are free shuttle bus to tour the city and it stops at certain tourist spots but since Macau is really small you can explore many places just by walking. St. Paul Ruins, Senado Square, Grand Lisboa, Wynn, MGM and even the Fisherman's Wharf can be reached by foot.
Overall, our stay in Hotel Royal Macau was really nice and we enjoyed it. I was not expecting 5 star treatment as I didn't pay for it. Macau is expensive and finding a really nice hotel was difficult for me, but in any case that I would be returning, I would stay in this hotel again.
- Official Description (provided by the hotel):
- Hotel Royal Macau is an elegant hotel situated on Estrada da Vitória near the centre of Macau at the foot of the city's legendary landmark, the 174-metre-high hill, Colina da Guia. Well placed for both business and leisure travellers, Hotel Royal Macau offers a heaven of comfort and serenity in one of Asia's most exciting cities. Hotel Royal Macau sits on the doorstep of the Guia Lighthouse, site of the first lighthouse on the Chinese coast. Within walking distance, guests of the hotel can reach Ruins of St Paul's, Vasco da Gama Monument and many other attractions in Macau. Hong Kong is only an hour away, and the Border Gate in Zhuhai is only 15-minute drive away. Well equipped with a fitness centre, a swimming pool and a choice of 380 spacious guest rooms and suites over 19 floors, Hotel Royal Macau presents the highest standards in all areas of accommodation and service. Every guest room at the hotel is beautifully appointed, using the finest furnishings in an innovative style, to create an atmosphere of contemporary luxury. Visitors who appreciate fine dining will be well catered for by the restaurants at Hotel Royal Macau. Catalpa Garden is the home of authentic Shanghai cuisine, and four individual rooms are available for the ultimate private dining experience. The hotel's FADO Portuguese restaurant features dishes from an award-winning chef who consistently delights diners with stylish Portuguese food. Royal Bakery's pastry teams are dedicated to producing delectable cakes and pastries in over 100 different flavours. Adjacent to it, Lobby Lounge is an ideal place to meet for an afternoon tea, a glass of champagne, a piece of cake, or even weekend tea buffets. Hotel Royal Macau is fully equipped to host business meetings and functions accommodating up to 200 people. The opulent furnishings and graceful decor of the hotel create an ideal ambience for work or leisure, and the addition of the latest technologies and a first-class service ensure every detail of the event is a success. Guests' comfort is always our top priority! It is our pleasure to offer assistance and information to make your experience at Hotel Royal Macau a pleasant one. Please do not hesitate to send us any enquiry or feedback by completing the form below. Our hotel representative will contact you shortly. ... more less
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- Also Known As:
- Royal Hotel Macau
- Macau Royal Hotel