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Grand Coloane Resort Macau
Ranked #29 of 94 Hotels in Macau
Certificate of Excellence
Reviewed 7 February 2014

The service from front desk staff, concierge and bellmen was outstanding. We were ALWAYS greeted with a big smile even in the wee early hours of the morning! The concierge always ensured that they did their absolute best to solve any queries or requests we had. Room service was quite slow and not enjoyable as our food was cold but that did not put a damper on our trip at all! The area surrounding the resort is beautiful and it is perfect if you want to get some fresh air and take a break from the busy city. The resort offers tennis, golf, two swimming pools, kids club and is located right on the beach. I loved it here and will definately return!

Room Tip: All rooms face the water so choose as you please!
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  • Stayed: February 2014, travelled with friends
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Thank Raquel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin-Resort-Macau, General Manager at Grand Coloane Resort Macau, responded to this reviewResponded 12 February 2014

Dear Raquel C,

Thank you very much for your warm words.

We have to agree with you on the beautiful location and stunning view, a real retreat for those wanting to escape the city life. I appreciate your positive comments about our recreation facilities and outstanding service too.

We acknowledge your comments regarding our delay in Room Service, please rest assured that we will review our operation continuously.

It was a great pleasure to have you here with us, and we look forward to your return.

Be well,

Gary Warnock
General Manager

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Reviewed 3 February 2014 via mobile

Went there on a special occasion emailed westin in advance and Chuck the duty manager was very kind to make an effort upgrading us to a grand deluxe sea view room which is just wonderful. Heavenly bed was so cozy and comfortable and both of us had very good sleep.

Location : we wanted to be away from the ever increasing crowds in Macau so this resort works very well for us. If you wanted to do lots of shopping gambling dinning then a hotel in town may be better.

Bkf : would be nice to see some improvement on the selection of food at buffet bkf

Pool : nice to swim in but water was freezing (no heated pool) :p

Overall: this resort retains its charm and guarantees a quiet and relaxing Time. may need to do some paint work though on the outside and perhaps some more plants on the balcony of the rooms.

  • Stayed: November 2013
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1  Thank Louandb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin-Resort-Macau, General Manager at Grand Coloane Resort Macau, responded to this reviewResponded 6 February 2014

Dear Louandb,

Thank you very much for choosing us to celebrate your special occasion.

We're so happy to be part of your special day, and to contribute to make everything perfect.

Thanks for your kind comments about Chuck, he's great and we're very proud to have him in our team! We're glad to know that you enjoyed all the view and Heavenly Bed.

Regret to learn you did not manage to enjoy our indoor heated pool which is located in the health club on 2/F. Please make sure you will try that next time.

We will be waiting for your next visit! Hope we can celebrate your days together.

Stay energized.

Gary Warnock
General Manager

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Reviewed 2 February 2014

It's the only real resort in Macau, away from the noise of the casino area but minutes from it if you want to join. Rooms are spacious, elegant and well appointed. Gardens and pool are very nice and the ocean view gives an exotic touch. Don't be fooled by willing to be where the action takes place, the Westin is paradise.. Service is top class starting from the Concierge services, efficient Ariel and colleagues, to the phone Service Express, happy and gentle voices giving all the right answers. Breakfast is superb, not excessive but full of quality food. I'll always stay here when in Macau.

Room Tip: Ocean view is best
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  • Stayed: January 2014, travelled with friends
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1  Thank SatiraCr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin-Resort-Macau, General Manager at Grand Coloane Resort Macau, responded to this reviewResponded 6 February 2014

Dear SatiraCr,

Thanks for taking the time to share your experience with us.

We're glad to know that you had a renewal time in our resort, and that we managed to meet your expectations.

So good that you enjoyed our facilities and the beautiful nature around the resort. We appreciate all your comments about services and quality food, we're always looking to improve our product and service to give our guests a first class experience.

We would love to have you back.

Be Well.

Gary Warnock
General Manager

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Reviewed 2 February 2014

I stayed at Westin Macau Resort for 2 nights .
The room I stayed is Grand Deluxe Ocean room . It is spacious and Heavenly Bed is very comfortable.


Westin is far from Macau city area. The location of hotel is inconvient .
But it is calm location .

There are many activities like that tennis ,swimming , golf course,and so on.
I really enjoyed .

If I travel to Macau again ,I will choose Wesitin again.

Room Tip: Higher floor
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  • Stayed: January 2014, travelled solo
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Thank kasukabe0302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin-Resort-Macau, General Manager at Grand Coloane Resort Macau, responded to this reviewResponded 4 February 2014

Dear Kasukabe0302,

I appreciate you taking your time to share your positive feedback on your recent stay at The Westin Resort Macau. It means a lot to our team to hear we were able create such a relaxing and uplifting experience and that you were able to indulge in all the great sites and restaurants.

We are truly fortunate to be located in the most refreshing area of it all! We value your patronage and cannot wait to have you back as our guest to create another top notch and memorable stay!

Have a renewal day.

Gary Warnock
General Manager

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Reviewed 27 January 2014

Perfect retreat after a whole day (and night) of noisy casino activities in Macau. its location away from the city centre is an advantage as it offers space and serenity that a weary gambler is well-entitled to. Despite the location, there's free shuttle services from the Ferry terminal and with good frequency. Excellent breakfast, stunning views of the ocean, spacious rooms, professional and friendly staff make this a flawless experience for guests. Definitely recommend as a must-try for frequent visitors to Macau

  • Stayed: August 2013, travelled with friends
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2  Thank Global_lndian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin-Resort-Macau, General Manager at Grand Coloane Resort Macau, responded to this reviewResponded 3 February 2014

Dear Global_Indian,

Thank you so much for your positive feedback. It is great to know you had a memorable stay with us.

We appreciate you for highlighting our friendly associates, spacious room, stunning ocean view, excellent breakfast, as well as convenient shuttle bus service. I am delighted we have made your stay special and memorable.

I do hope that we will have the pleasure to welcome you back again soon.

Be Well.

Gary Warnock
General Manager

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Reviewed 7 January 2014

We stayed here for our last night in Macau, we got great room with beach view ...
Room is big, nice and clean ...
Location is great, 1 min walk to the beach
Service was good, staff are friendly, nice lobby bar ...

I would love to come back there again ... TRY IT !

  • Stayed: December 2013, travelled as a couple
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Thank Rabbit C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin M, General Manager at Grand Coloane Resort Macau, responded to this reviewResponded 9 January 2014

Dear Rabbit C,

Seems like you just had a perfect getaway at The Westin Resort Macau!

Thank you for rating us top score for every aspect you experienced here. It was such a delight to read your comment.

We would love to welcome you back again soon.

Stay Well.

Gary Warnock
General Manager

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Reviewed 1 January 2014

We stayed in this hotel over Christmas. The experience was super right from the shuttle bus from the Macau ferry terminal. This is easy to find by following the signs to the shuttle buses crossing the road by the underpass. It leaves every half hour.

Check in was smooth and fast and our room was huge and overlooked the South China Sea. We had a large terrace with chairs and a small table for sitting/eating out. The bed was very comfortable and room really quiet. We slept extremely well during our stay.

Breakfast was tasty and plentiful and service good as it was in the lobby bar too. In fact every member of staff we came across in the hotel were kind and helpful. I particularly liked the gym, lap pool and my wife enjoyed the Nirvana Spa.

We both loved the location of the hotel. It far, far away from the hustle of the city and the casinos but you can get there on the shuttle bus or on any of the buses leaving regularly from Hac Sa Beach. The hotel is close to the Coalane Trail which is a lovely easy hike. Just ask one of the concierge staff who will give you instructions on how to get onto the trail. Another lovely walk starts from the other end of the beach passing the white villas. You can walk around the coast to the next village and beach at Cheoc Van. We even walked further on to Coalane Village getting the bus back to Hac Sa.

We had a wonderful stay and are looking forward to our next visit, possibly to celebrate our wedding anniversary in April. We did not rate it 5 stars because we did not have hot water in our room. It was only warm. The staff did try to help but they were having problems with the boiler which we hope will be resolved before our next visit. Stay here and enjoy peace, quiet and great service.

  • Stayed: December 2013, travelled as a couple
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3  Thank fareastjim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin M, General Manager at Grand Coloane Resort Macau, responded to this reviewResponded 3 January 2014

Dear Fareastjim,

Happy 2014!

Thank you very much for you acknowledgment to our facilities and services. Your comment is huge encouragement and I am sure my team at The Westin Resort Macau is equally excited and delighted as I am.

Please accept our sincere apology for the boiler issue, and I am glad that this one-time incident did not completely tarnish your Westin experience.

We are looking forward to celebrate your wedding anniversary in April.

Stay well.

Gary Warnock
General Manager

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Additional Information about Grand Coloane Resort Macau

Address: No.1918 Estrada de Hac Sa, Coloane, Macau, China (Formerly The Westin Resort Macau)
Phone Number:
Region: China > Macau
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Macau
#16 Business Hotel in Macau
#16 Family Hotel in Macau
#21 Romantic Hotel in Macau
#27 Luxury Hotel in Macau
Price Range: £76 - £220 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Coloane Resort Macau 4.5*
Number of rooms: 208
Official Description (provided by the hotel):
Grand Coloane Resort is a grand complex terracing up a mountainside with the soft rolling green expanse of the Macau Golf & Country Club's 18-hole tournament style golf course on the resort's rooftop. Altogether 208 rooms and suites, each room opens onto a private and spacious terrace with an uninterrupted full beach or ocean view of the South China Sea. The resort offers a relaxing and soothing nature view at the Cafe Panorama and the pinnacle of great dining with a splendid sea view. At the renovated Chinese Restaurant, specializing in Cantonese cuisine, it has been awarded the Hong Kong and Macau's Best Restaurants Award. The tastefully decorated Panorama Lounge and opened Poolside Bar serve a great selection of liquors and beverages in a relaxed-yet-stylish setting. The contemporary Garden Marquee at the property has become the talk of the town as it is the one and only Marquee in Macau, a unique choice from wedding to a product launch or even team building, along with all other extensive meeting and banqueting facilities to meet guests' every requirement, a place they will remember long after they leave. ... more   less 
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Also Known As:
Westin Resort Macau Hotel Macau
Westin Hotel Macau
Westin Macau
Westin Coloane

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