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“Fantastic Hotel..”
Review of The Sands Macao

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The Sands Macao
Ranked #46 of 95 Hotels in Macau
Certificate of Excellence
Level 3 Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Fantastic Hotel..”
Reviewed 22 March 2013

We arrived at the hotel but taking the free shuttle bus from the ferry terminal since we can via Hong Kong. The drop off point to the main lobby is still a short work away as the drop off point was at the casino side vs the hotel side. But it was managable and upon seeing us with some many luggages and childs in tow the hotel staffs was quick to offer to help us bring our bags to our rooms. Check in was quite husslef-ree, and the first response from everyone upon reaching the rooms was "WoW!".

The rooms was like a suite with it's own living room with a big L sharp sofa that can easily sleep 2 person. It has a huge bed which should be bigger than a king size bed, and a jacuzzi bathtub.There are 3 TVs in the suite, one in the living room, one in the bedroom and one in the bathroom, madness.

Once the kids reaches the room they do not want to go out of it again, which is good as frankly Macau has nothing much to offer kids so young (2 yrs to 5 years old). We did take the free shuttle bus from the Sands to the Venetian Hotel to take a look.

A very nice stay at the hotel, but the air condition I must say is very cold, even when we turn the thermostat all the way down, it was still freezing...

Will definitely visit this hotel again given a chance and a longer stay this time, since we only stay one night here.

Room Tip: If you are getting 2 rooms, ask for adjoining rooms. Gives you better privacy as it has a bigger doo...
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  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Carol W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent L, Manager at The Sands Macao, responded to this review, 13 March 2014
Dear Carol W,

Thank you for spending some time to share your experience.

I know this response is coming in late, but it important to let you know that we value your positive feedback very much. I am glad that you enjoyed the Sands Macao room in your last stay and hoping that you bring back some great memory back home. Your feedback on the air condition temperature is duly noted. We have since went to the room and did some adjustment on it.

I look forward to welcoming you and family back to Sands Macao for another Wow experience.

Best regards,
Kent
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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138 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Cebu City, Philippines
Level 3 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 January 2013

We checked-in early at Sands, Macau and instantly accommodated us to the Executive Suite that we have booked in advance. The staff, the concierge were so helpful and friendly. There was a free pineapple juice at the lobby.
When I entered our suite, I was so impressed by it's coziness. Very clean, spacious, nicely decorated with a 42" LCD TV at the sala and another in the bedroom. We had a 9king bed that's very comfortable. We have slept until late in the morning. It's so quiet even if the hotel that time was full.
The best toilet

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cloie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent L, Manager at The Sands Macao, responded to this review, 13 March 2014
Dear Cloie S,

Thank you for your review.

Sorry for the late reply, but it important to let you know how much we value your comment. I am glad that you are happy with our suite and impressed with its coziness and the rest of the amenities. Your commendation on our Concierge team members is highly appreciated. We have since shared this positive review to them.

I look forward to an opportunity to welcoming you to Sands Macao for another splendor experience.

Best regards,
Kent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 6 Contributor
213 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
Reviewed 1 December 2012

This is an older hotel compared to the many new ones set up in Taipa area, but it is located in a very convenient place. And it is not old, the hotel room is spacious, clean and comfortable.

We had gotten a room on the 11th floor facing the sea and opposite the fisherman wharf, sitting in front of the window, watching the nice scenery and drink coffe or beer is such a beautiful and enjoable thing to do. Everything during our stay in this hotel is great. The room size, comfort level of the bed and room, the spacious bathroom with jacuzzi bathtub, etc etc.....The room with a lving area is so spacious and it is very peaceful staying in the room, we did not hear any noise from the other guests, the soundproof is good unlike many other hotels.

The front office staffs are polite and helpful. Check in and out was fast, they even let us check in early after knowing that there was an elderly person with us(my mum). We had attended a wedding dinner in this hotel ballroom, and the food provided was also great.

This is really a great hotel and I will definitely go back there again.

Room Tip: Ask for higher floor.
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  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Clanceroy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
103 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 5 October 2012

You can not miss this hotel...This is a old hotel for Macau market but it is really convenient...
Check in is really cool...Concierge is so helpful...Rooms are still ok...Casino is still here...Show are entertaining...
The best buffet in town is in the Sands...yes yes yes...awsome you can feel that this kitchen is run by women and it does make a big difference...
The restaurant itself need to be referbished but the buffet deco is great...especially the dessert area is just good...i am not going to write which brand of ice cream they use...(We all know which one is the best... no comment)
Security is good and not too intrusive...
Facilities are the same every where and here still good...
Great place to stay for good value...

Room Tip: From 16 floor above it's awsome you avoid the SANDS electric appliance which bloc the view below...
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lucien M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South East Queensland
Level 4 Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 21 September 2012

We had a suite which was nothing short of delux, a fantastic harbour view, fantastic lunches and it was probably the nicest hotel I have ever stayed in.
Originally I had wanted to stay at the Venetian Hotel but it was full for the days I wanted so I settled on the Sands - so glad that I did because you do not have to walk for miles from your room to the dining room at the Sands, its quieter and I think far more relaxing.
The staff were particularly helpful and professional and the staff at the 888 gourmet restaurant were marvelous - as was the food. I only needed lunch and a small snack for dinner.
I most certainly hope to go back to the Sands for a holiday and would prefer it over the Venetian and other hotels I have stayed in in Macau.

Room Tip: I enjoyed the harbour view but don't know what the other rooms have in the way of a view so cann...
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  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ElizabethSEQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 20 September 2012

The Sands Macau was amazing! The rooms were spacious and the staff absolutely wonderful. Although my stay was short, the staff made me feel so comfortable and welcomed. The food was great. I had the breakfast buffet and it had such a great selection of western and eastern delights. When I go back to Macau, I will stay longer and at the Sands again. What an amazing experience!

  • Stayed August 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Tkegooky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Queensburgh, South Africa
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 May 2012

I would recommend the Sands Hotel in Macau to anyone who wants to enjoy good rooms good food and excellent service from all of the staff.
We stayed at the Sands for two days and they were the best two days i have spent in any hotel in a long while.
The moment you arrive you are treated like gold the staff are very helpful and will do their utmost to assist you in any way that they can to make your stay a really enjoyable one.
The room itself was big, clean and had a beautiful view all of the appliances are of exceptional quality and the food and room service were really good.
We will be returning to the Sands for a second stay very soon.

Room Tip: Rooms facing the high speed ferry terminal have a excellent view of the bridge and surrounding area
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wayne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Sands Macao

Property: The Sands Macao
Address: Largo de Monte Carlo, No. 203, Macao Sar, P.R. China, Macau, China
Phone Number:
Region: China > Macau
Amenities:
Bar / Lounge Beverage Selection Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Macau
#21 Casino Hotel in Macau
#22 Spa Hotel in Macau
#37 Luxury Hotel in Macau
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — The Sands Macao 4.5*
Number of rooms: 289
Official Description (provided by the hotel):
Sands® Macao is a 289-luxurious-suite world class hotel and entertainment complex. Its stunning, reflective gold glass exterior houses a wide range of diversions from specialty restaurants, a theatre, outdoor swimming pool, deluxe spa and salon to conference and banquet facilities, unrivalled shows and a vast array of gaming offerings. ... more   less 
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Also Known As:
Sands Macau Hotel

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