Location is great!! The room was nice; decent size but no bathtub. I don't think they changed the sheets after my first night staying there. The person who checked us in was very helpful and very instructional; however, the rest of the other staffs were the rudest ppl I ever seen in the service industry:
I was sitting in the lobby waiting for my sister, i saw the guy next to me had one of his leg rested on the arm rest of the seat. As i was thinking this is very inappropriate, i saw a manager walked toward him. I immediately thought if i was the manager, i would probably said something like this excuse me sir, can you please put your leg back down for the comfort of the surrounding hotel guests. To my surprise, the manager came and asked him with a very impolite tone "What are you doing"( this is exactly what he said in chinese). As a witness of this incident, I was speechless after I heard what the manager had said.
For some reason, I feel like every move I made in the lobby were being monitored by the managers who were just standing there.
The staffs were just generally rude
when I asked them questions; is like they don't want me to be there. They do not have any smiles at all whatsoever; hard to approach them and ask them question.
We were told by their bus driver to get off at a wrong destination after we had ask him twice if this is the right place to get off. Ended up, we had to ride another hotel bus to get to our destination. Luckily the staffs from the other hotel were nice enough to let us get on or out we would probably have to pay 160MOP to get on a taxi to get to our destination.
Overall hotel itself is good but they really need to retrain the staffs on how to talk and treat their customers.
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- Also Known As:
- Grand Emperor Macau
- Hotel Grand Emperor