I made reservation via the Internet and they took a while to reply. They have some discount, if you make a reservation, more than 14 days in advance.On hind sight, I can understand that they are not that well versed in English and it will take some time to get back exactly what you want.
I arrived from the Skypier in Hong Kong and seeing a row of hotel bus across the road, I made my way there and a kind soul redirected me back, where I found the free hotel shuttle. So, future guest take note that the hotel shuttle is turn left after emerging from the pier and in the general south east direction or simply in the direction of the Fisherman's wharf, which is 3 minutes away by foot.
It is a small bus that will take you to the hotel within 8 minutes, inclusive of some traffic snags. Do note that as the bus is small and with its height, it sways, when the bus goes round a bend. There will be ushers near the bus and they will assist you to store the luggage below the bus. Do cooperate with them as the bus filled up quickly and you won't look good if your luggage hogs the seat or passageway.
As the hotel entrance is at the rear for good reasons that the front is a busy road, we alighted infront of the hotel. I was told to check in at the 21st floor as the good people gave me a room upgrade. Also do note that the hotel do a full deduction from your credit card on reservation. My stay was from 16 - 22 Dec 2010
The check in was not as fast as you would like as I understand that most of the staff were foreign talents, i.e. they were mostly from Hong Kong or Zhuhai. So, working with English as a medium of administration is not a natural course. I was suppose to be given 3 coupons per day for my complimentary coffee with a piece of cake, but somehow they shortchanged me by giving me less than my entitlement. I don't think that it is an act of dishonesty, it is probably a case of shoddy work. Anyway, I never got to use my full entitlement. I was also given a MOP350 voucher, which I did use at the Chinese restauarant on the 9th floor.
I was allocated a room on the 20th floor and it may not be a good idea. Located on the same floor and at a corner is a Thai Spa. If you know the words Thai and Spa combines, you would not think too well of such an establishment within a couple of feet away from your room. BTW, Macau Police detained in excess of 100 Chinese prostitutes at the Venetians, in the days before my arrival. I have also witness security staff at the Venetians chasing after a bunch of mini skirt girls. Anyway, I also saw dubious young girls at the Lisboa Hotel. Having said that, on the part of the Spa within the same row of the room, I did not witness anything sleazy. I would have peferred the spa to be on some levels away.
The room were large and the toiletries were more than adequate. Housekeeping and laundry were up to the mark. My room was facing the East and I miss out on the firework display that those, whose room faces the south.
There is a gym on the high floor of the hotel and you have to get your access from the 21st floor reception. From the gym, you can go to the sky garden, but I would advise precaution, if you are going there alone. The door locks after you and you may be stranded for a long time as there is no intercom or other communication means. Of course, don't imitate superheroes like spiderman in such a situation.
There is a small fridge in the room with softdrink. It is actually free, but they only told me, when I check out. So, effectively, they could have save a few bucks, if I have consumed them. Two complimentary bottles of mineral water are provided per day. You should not be too concern about bottled water as casinos do provide them free of charge, when you are in their premise.
Breakfast at the hotel is good and in case you want to swap for lunch, you are allowed. First such case in my travel. Complimentary shuttle service to the harbour and Portas Do Cerco are provided after 9AM daily. Good to use them as a drop off point so that you can visit the neighbourhood. I use them to visit Fisherman Wharf and Gongbei respectively. Do make sure that you get the complimentary coupons as they will check them when you leave from the hotel and not the other way round.
The hotel can also assist you to buy tickets to shows like Zaia and the House of dancing water. They also do recommend free shows like those at the Grand Lisboa or the Bubbles at the City of Dreams.
In terms of location, the hotels is near to the center of action, i,.e Senado Square to the North West and Ah Ma temple and Macau Tower to the south. Margaret's tart is just north of the hotel. The large departmental store "New Yaohan" is next to the hotel.
Service wise, I rate this hotel highly and they try their best to help the guest. I find it amusing that two Caucasians in colourful red uniform guarding the hotel entrance. I can understand that they are ceremonial and they have a very good fake M16 with them.
I would certainly stay at this hotel again, given the great location, well appointed rooms and good staff.
- Reservation Options:
- TripAdvisor is proud to partner with Ctrip TA, Booking.com, Agoda, Asiatravel.com Holdings, Expedia and Odigeo so you can book your Grand Emperor Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Grand Emperor Macau
- Hotel Grand Emperor