I have just completed my second stay at Wynn Macau. There were many aspects to my current stay at the Wynn which i found disappointing.
The Wynn hotel is smaller than the mega-hotels on Taipa, so the service is more personalised. The staff at the reception are excellent, and all could speak english very well. I had booked lake view room, which has a clear view of the musical fountain. The rooms and bathroom are very clean and well appointed.
The aspects that were disappointing for me were the limited food choices in the hotel. Also the casino has really lost it's sparkle from the previous times i have visited. Most of the tables are high stakes only, so it's obvious that the Wynn management does not care if the casino is empty, as long as they have a few high rollers playing. If you compare the Wynn casino to the MGM casino across the road, the difference is huge. MGM casino is always buzzing, and they offer tables to cater for everyone. So even thou i was staying at the Wynn, i used to use the MGM casino.
Another thing i noticed this time is the security overkill in Wynn. There is a guard stationed every few metres, which really seems totally unnecessary to me. They always stare at you suspiciously when you walk past them, and can make patrons feel very uncomfortable.
I am quite a late sleeper, and on my last night i only got to bed at 6 a.m., so i was hoping to get 6 hours sleep till check-out time. At around 9 a.m. someone started knocking on my door. I was surprised as i had my Do Not Disturb sign on. At first i ignored it hoping they would go away, but then my room phone started ringing so i was forced to wake up and answer. On the line was the room service who told me that the two breakfasts i ordered were outside my door. I was shocked because i never ordered any breakfasts, and i was staying alone in my room so why would i order 2 breakfasts. I let the room service waiter in with the trolleys while we unsuccessfully tried to get to the bottom of the mystery. By now i was rather upset because i had been woken up from my sleep for absolutely no reason. I could not go back to sleep thereafter, so i was left with 3 hours of sleep on my last night at Wynn. The breakfast debacle was totally unacceptable for a hotel of Wynn's stature.
I would probably choose MGM, Starworld or Mandarin Oriental on my next visit to Macau as the atmosphere feels better in those hotels.
- Official Description (provided by the hotel):
- As Asia's leading Las Vegas-style luxury resort, Wynn Macau and the Encore at Wynn Macau continue to raise the bar for excellence. It holds the distinct honor of being the only Resort in the world with 8 Forbes Five-Star Awards, garnering Five-Star awards for its hotel, restaurants and spas. ... more less
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- Also Known As:
- Wynn Macau Hotel Macau
- Wynn Hotel Macau
- Macau Wynn Hotel