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“Amazing Hotel But Very Crowded”

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The Venetian Macao Resort Hotel
Ranked #15 of 94 Hotels in Macau
Certificate of Excellence
Reviewed 18 November 2013

We choose to stay only 1 night in Macau as we preferred to spend more time in Hong Kong.

We opted for the Bella Suite with Cotai View, which comes with 2 queen sized bed. Room was huge and very nicely/luxuriously decorated. In fact, not only the rooms but the whole hotel was nicely designed/built. The huge suite comes with 2 TVs, 1 is situated in the bedroom while the other is located in the living room (with sofa and a work desk equipped). Beds were very comfortable and nicely designed. Toilets are huge too, with individual shower and bathtubs equipped. Rooms also comes with free wifi .

Have no regrets paying more for Cotai View, as you can get great views when lights come out during night time.

As The Venetian is a popular hotel among tourists, the hotel offered us express check in through email before we arrive. This enables us to avoid the ques during check in and I felt that this is something which is helpful for families travelling with children.

As The Venetian is a huge building, you can really get lost and had to seek assistance for directions. Due to the casino being built in the 1st level, families travelling with children are not allowed to pass by the casino area. Thus they have to take a longer route by accessing through level 3 towards to Shoppes in order to access to the rooms. This is something which is really frustrating and hopefully the hotel can come up with solutions to cater for families with children below 18.

Heard that the Casino in The Venetian is one of the biggest in Macau, thus I believe this is also one of the reason why the hotel is always packed with many tourists.

There is a food court in the hotel which serves many different kinds of food/cuisines, however food is expensive and didn't have good standards.

For shopping, guests are spoilt for choices. Products ranges from low end to high end/luxury top brands. You get linked access to Shoppes at Venetian to Shoppes at Four Seasons to Shoppes at Cotai Central.

All in all, I felt that it is a good to have a one night's experience staying in The Venetian though it is pricey. May consider to return.

  • Stayed: November 2013, travelled with family
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1  Thank Babyface8887
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded 19 November 2013

Dear MarvinChan8887,

We hope you had a delightful trip back to India. Thank you very much from all of us that you have chosen The Venetian Macau Resort Hotel for your most recent stay and pleased that we exceeded your expectations. I am delighted you and family enjoyed the resort facilities and consider us the perfect vacation for anyone! The entire team of The Venetian Macau Resort Hotel looks forward to welcoming you back soon.

Warm regards,

Dave Chan ~ Manager of Customer Care

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2,751 - 2,757 of 7,255 reviews

Reviewed 17 November 2013

Me and my friend stayed in this hotel for 1 night for our only day at Macau.

As the resort hotel is too big, hence, thats takes some times for us to travel when we touch down from Macau Custom. The travel times by taking a cab to the hotel make us more tired but we do feel refresh when we seen our room (i.e. Bella Suite).

The room is just simply amazing and big, we assumed a room like that can fit of up to a family we suppose, but in actual thats only occupied by me and my friend, simply big and good!

Another point of stayed in The Venetian Macao is their hotel connected to a big shopping mall, of which its really drove us crazy, shop likes crazy.

Overall, if it is affordable, this is a place of must try too in Macao!

  • Stayed: December 2012, travelled with friends
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Thank ElyciaAng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded 19 November 2013

Dear ElyciaAng,

Thank you for your kind words and feedback. The team and I are really delighted we gave you lasting memories to take home and share and we hope to welcome the rest of the family when you return, we can't wait!
See you soon.

Warm regards,

Dave Chan ~ Manager of Customer Care

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Reviewed 17 November 2013

The room is spacious, but look old style decoration, not really worth the value..the fitness center is small, the toilet is terrible..a very very small toilet..

advantage: has a big mall to shop, 4-5 pools

  • Stayed: November 2013, travelled as a couple
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Thank Terence F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded 19 November 2013

Dear Terence F,

Thank you for taking the time to share your important feedback. I will share your feedback regarding the downside of your feedback with concerning department heads who always look for ways to improve the guest experience. We look forward to welcoming you back.

Warm regards,

Dave Chan ~ Manager of Customer Care

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Reviewed 17 November 2013

Stayed in this hotel for 2 nights with wife and two kids, words cannot describe my experience, the hotel has huge rooms with 7 star like facilities. gondola ride was awesome. it has many restaurant which served lovely food. I do not gamble but was fun to try my hand at it in their huge casino. The shows that we saw there were amazing. overall a must for every person.

  • Stayed: December 2012, travelled with family
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Thank Santosh B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded 19 November 2013

Dear santosh_1979,

Thank you for your comments on TripAdvisor! We are extremely pleased to read that you had a fantastic stay, and very pleasing to see that you enjoyed the variety of the entertainment & facilities we have to offer. Santosh_1979, please come, we can’t wait to see you again.

Warm regards,

Dave Chan ~ Manager of Customer Care

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Reviewed 16 November 2013

The lowest rate of the suites are from $500+ a night. Decorations in room old with bulky tvs. Shower terrible with low pressure. Hair dryer very loud but has weak output. Room is large but definitely not worth the price we paid. Concierge in the mall and casino don't understand English?? Will not return.

  • Stayed: November 2013, travelled as a couple
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3  Thank AgnesBee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded 19 November 2013

Dear Kh_yen,

Thank you for sharing your comments following your stay. I would like to apologize for the disappointment and inconvenience you experienced at our hotel. We review every comment we receive and use the information to better enhance our knowledge about the guest experience and what they may see. I can assure you your comments have been shared with the departments concerned for addressing & we hope to welcome you again in the future.

Warm regards,

Dave Chan ~ Manager of Customer Care

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Reviewed 15 November 2013

Hi
my name is rahul agrawal and i was in ur hotel from 12th nov 13 to 14th nov 13...i had 4 rooms i.e 19-107,19-111,19-112 and 19-119
to be very frank i found ur hotel to a racist one with pathetic service
i got two rooms at 5pm as ur checking time is 3 pm
i had to call three times for water
ur security guard told my fy each family member to carry room key individually as i was a indian
this is complete racist
i will never come back to ur hotel again and will not suggest it to anyone within my friends and relatives

thanks for reading

rahul

  • Stayed: November 2013, travelled with family
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2  Thank rahulagrawal2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded 19 November 2013

Dear rahulagrawal2013,

Thank you for sharing your feedback about your Venetian experience. Im certainly disappointed that your experience did not meet your expectations and appears to be lacking in some of the great standards that we truly delight in providing our guests. I would love to speak with you further about the specifics of your experience if you would be so kind as to contact me directly at davechan.customercare@venetian.com.mo.
I hope that we will have the opportunity of welcoming you again in the future to experience the level of service the hotel has become renowned.

Warm regards,

Dave Chan ~ Manager of Customer Care

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Reviewed 15 November 2013

Stayed for 3 nights with husband and two adult children in a VERY large suite. In fact everything about this hotel is gigantic.

Check in was surprisingly quick as a bus load of us arrived from Hong Kong as the same time. We had a package that included all sorts of extras- breakfast, a couple of dinners etc. Also a gondala ride. This place is an experience!

  • Stayed: September 2013, travelled with family
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Thank alfo_girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded 19 November 2013

Dear alfo_girl,

We would like to thank you for taking the time to let us know about your recent stay at The Venetian Macao Resort Hotel. We are happy to know that your stay reached your expectations and that our room and the service provided by our team lead to a great holiday for your family. We are looking forward to welcoming you back soon at The Venetian Macao Resort Hotel.

Warm regards,

Dave Chan ~ Manager of Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Venetian Macao Resort Hotel

Address: Estrada da Baia de N. Senhora da Esperanca, s/n,, Macau, China
Phone Number:
Region: China > Macau
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Macau
#9 Business Hotel in Macau
#10 Spa Hotel in Macau
#11 Family Hotel in Macau
#15 Romantic Hotel in Macau
#15 Luxury Hotel in Macau
Price Range: £127 - £360 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Venetian Macao Resort Hotel 5*
Number of rooms: 3000
Official Description (provided by the hotel):
An all-suite integrated resort offering spacious accommodation from 70sqm with lavish facilities, enjoy world-class shopping, entertainment and dining experiences in this signature Macao Property. ... more   less 
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Also Known As:
Venetian Macao Hotel Macau
Venetian Macao Resort

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