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“splendid !”

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The Venetian Macao Resort Hotel
Ranked #15 of 94 Hotels in Macau
Certificate of Excellence
Reviewed 13 April 2014

huge and lovely hotel with European style at the entrance and ceiling! the shopping mall is great and there's a casino inside the hotel. tourist can go in by showing your passport and have a look, if you are thirsty they have free water, coffee and tea as well. local souvenir shops is walking distance.

  • Stayed: November 2013, travelled with friends
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Thank NhazzlaM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded 14 April 2014

Dear Nhazzla M,

Thank you for posting your thoughts after your recent stay at The Venetian Macao Resort Hotel, and recommending us on Trip Advisor.
We are flattered you described us as “Splendid!” and I am pleased you felt the hotel has a gorgeous interior that is cozy and inviting. It is also great to read how well our integrated resort suited you, both in term of locations and various attractions.
It is an absolute pleasure to know your visit went well and we enthusiastically look forward to welcoming you and your friends for another gateway, in the not too distant future.

With very Best Regards,

Vanessa Tanzilli – Customer Care Manager

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2,465 - 2,471 of 7,148 reviews

Reviewed 12 April 2014 via mobile

Stay in this hotel again this year. Last year, the hotel have a lot of smoke smell even in non smoking room. This year, we booked 3 rooms and all of them are good with no smell at all. Although is not very new, it's clean and have good housekeeping. If you have kids, a lot place is near by. Good shopping mall. Also only 5 to 10 mins to the local gift street with walking path.

Stayed: April 2014
1  Thank luveurope88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded 14 April 2014

Dear luveurope88,

Thank you for being such a loyal guest, and for taking the time to post a comment on your recent stay at The Venetian Macao Resort Hotel.
It is overwhelming to read that we meet your expectations and we are glad you found your suite spotless and comfortable. Undoubtedly, our team members are committed to delivering the highest level of service. Also, it is very nice and convenient to be located in the heart of Cotai with Taipa traditional village, one of the best Macau attractions, with its narrow streets and picturesque markets, just a short walk away.
Thank you for your continued support and we look forward to serving you as host once again, in the hopefully near future.

With very Best Regards,

Vanessa Tanzilli – Customer Care Manager

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Reviewed 12 April 2014

We stayed in Venetian Macao resort from 19-21st march 2014 and the experience was awesome. It is worth every penny we spent on the Hotel. It is a huge resort and seems a small city in itself. It has a very good shopping mall, casino inside the hotel. The room was very clean and big with massive bathrooms. It has adjoining sofa area with very nice view. We stayed in the Royal Suite. We thoroughly enjoyed our stay for 2 nights. The main advantage is the Indian restaurant Golden Peacock which is inside this hotel. The food was very yummy and had a good variety of options in veg.Will love to come again and highly recommended.

  • Stayed: March 2014, travelled with family
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1  Thank Shweta1232013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded 14 April 2014

Dear Shweta1232013,

Thank you for staying at The Venetian Macao Resort Hotel. We appreciate the time you took to share your wonderful experience with Trip Advisor community.
It is very rewarding to read that you and your family enjoyed every aspects of your stay with us, and overwhelming to see how highly you valued our services and the hotel features.
Thank you for highlighting the comfort of your spacious and luxury suite and your culinary experience at our authentic Indian restaurant “Golden Peacock”, offering excellent vegetarian dishes.
We will look forward to serve you and your family again, the next time you come to Macau and hopefully you can stay longer.

With very Best Regards,

Vanessa Tanzilli – Customer Care Manager

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Reviewed 10 April 2014

We had traveled to Macao last March 2014 ,on the last day of our trip.My friend who use to work in Macao gave as a tour.She convinced as to visit Venetian ,she said its one of the Tourist spot that my children will enjoyed.And She was definitely right.My children says that it is beautiful,,a lot of tourist were enjoyed especially with the staffs there who have always ready the smile in there faces,some staffs were also offered to take pictures to us.The place will brought u to another place like "sky',they have different themes or attraction that all the tourist can enjoyed.
There's also lots of store there that the tourist can buy souvenirs and food.
But when we need to get a taxi,in this place since we are three adults and two kids ages 4 y/o and 2 y/o.The drivers were refused to allowed us even were explaining that 2 of us were kids.I'm glad that the valley staff did everything to get a taxi and allowed us 5.

  • Stayed: March 2014, travelled with family
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1  Thank enjoyfunlovetravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded 14 April 2014

Dear myzeah,

How very kind of you to take the time to write such a lovely review after your recent visit at The Venetian Macao Resort Hotel, and we all greatly appreciate your time.
It was great to read that you had an excellent experience, enjoyed our exciting integrated resort facilities and attractions and thank you for appreciating our caring team members.
We are thrilled that we were able to create such fabulous memories for you and your children, and we enthusiastically look forward to welcoming you and your family again, the next time you are in Macau.

With very Best Regards,

Vanessa Tanzilli – Customer Care Manager

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Reviewed 9 April 2014

What a place. We had an express Check in which the hotel had provided while booking on the net. We actually got a great deal in one of the Promotion that the hotel was offering on their website. It turned out to be a steal. We were upgraded to a Bella suite which was so huge and the Bathroom was just massive. Be prepared to walk , walk and walk. And sometimes directions are very confusing. Our son had a great time there . They had a Parade of animated Characters every evening and it was brilliant. The kids play area "CUBE" is equally nice. To reach the swimming pool one has to take a very long long walk. The Buffet dinner and Lunches and exceptionally good at all the restaurants. They also have a brilliant Food court which serves all types of cuisines and they also serve Indian cuisine.
The trips organised from the hotel are a bit of a ripoff . The walk around the old Portuguese town are , the historical walk , is a bit to hurried. Instead you can take one of the Hotel's free shuttle to the area and spend your time and then head back at your ease in a cab.

  • Stayed: October 2013, travelled with family
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Thank Sanjoyghosh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded 10 April 2014

Dear Sanjoyghosh,

We appreciate you leaving your comments after your recent stay at The Venetian Macao Resort Hotel, one of Asia’s most exciting entertainment destinations.
I am so glad you found our hotel a great place to stay, our Bella suite to be spacious and comfortable and our Italian marble bathroom taking luxury to a new level.
It is overwhelming to read that you and your family were able to experience and fully enjoy our integrated resort featuring entertaining Parade shows, exciting indoor Kid’s play zone “Qube” and four outdoor swimming pools, including one heated pool and one jacuzzi.
Also, thank you for pointing out how superb was your overall culinary experience, especially our irresistible buffets.
We very much look forward to serving you and your family as host, the next time you are in Macau.

With very Best Regards,

Vanessa Tanzilli – Customer Care Manager

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Reviewed 8 April 2014

After reading all the reviews, I had prepared myself for a huge hotel, one which is so huge it's with no character. As it turns out, I was wrong. I'm not gonna repeat what most of the reviews here have said about Venetian, so I'm just gonna share you my little story.

I checked into Venetian for one night in Macau with my elderly parents after spending the last few days in Hong Kong. Unfortunately, my mom had a fall and sprain her hand at the ferry terminal. Upon arriving in our room, I've called the reception for some ice but seeing her hand have gotten worst, I've then decided to ask for a nearby clinic to have mom checked. The direction given was clear and they even called the clinic prior to our arrival so by the time we got there, the attending nurse was already aware that we were coming. After receiving treatment, we went back to our room to rest and a bucket of ice was on our table as requested.

Shortly after, I received a call from the front desk manager asking how's my mom. She even went the extra mile by noting that my mom will need more time to rest and offered a late check-out till 4pm the next day. Upon check-out the following day, the front desk staff again asked about my mom and that she'd hoped she is feeling better.

I guess it's not always about glitz and glamour, sometimes it's all in the small little details that makes a hotel from good to great!

  • Stayed: January 2014, travelled with family
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Thank Calvin Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded 10 April 2014

Dear Calvin Y,

Thank you for dedicating some of your personal time to post a heartfelt review on your recent experience with your family, at The Venetian Macao Resort Hotel.
Our team members genuinely cares about our guests and I am overwhelmed that you noticed all the smaller details of the service we provide; we believe this makes all the difference and thank you for recognizing them. I will be thrilled to pass your wonderful words to all, especially our Front Office team for their attentive service towards your mother.
Your high recommendation is sincerely appreciated and we very much look forward to welcoming you and your parents on your next trip to Macau, in the not too distant future.

With very Best Regards,

Vanessa Tanzilli – Customer Care Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2014

If you want to visualize the word Grand, this is the place.
If you won't track of path where you are going you'll probably be lost. There are maps and digital navigation system but it will be best if google interior maps come into play.
Its kind of Resort with:
-a grand casino
-a huge mall
-7th floor golf course,
-5 or 7 swimming pools with different water temperatures
-great food,
- lovely architecture
-and a cherry on the top: Gondala ride

Only thing that was missing was night club, they actually have a great bar . Rest I guess looking at the development in IT sector all around the world I guess Venetian can be updated more on this part like: location map via wifi, automatized check in, digital clocks with alarm system (like JBL bar with ipod dock I found quiet good at Marriot :P).

That's it! Definitely worth a visit! You will comeback with lots of unforgettable memories :)

  • Stayed: November 2013, travelled with family
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Review collected in partnership with Akbar Travels
Thank ankitrathi21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this reviewResponded 10 April 2014

Dear ankitrathi21,

It is an absolute pleasure to know that you visit at The Venetian Macao Resort Hotel went well.
It is very rewarding to read that we were able to create such fabulous memories, as this is what we aspire to achieve. I am glad that you were able to take advantage of our properties amenities and features, and knowing that you were thrilled with our breathtaking Gondola Ride is an absolute plus.
We will certainly look into the observation and suggestions you have made to enhance our guest’s experience and continue to make improvements on our products and services.
Thank you for recommending us and we look forward to serving you and your family as host, the next time you are in Macau.

With very Best Regards,

Vanessa Tanzilli – Customer Care Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Venetian Macao Resort Hotel

Address: Estrada da Baia de N. Senhora da Esperanca, s/n,, Macau, China
Phone Number:
Region: China > Macau
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Macau
#9 Business Hotel in Macau
#9 Spa Hotel in Macau
#11 Family Hotel in Macau
#15 Luxury Hotel in Macau
#15 Romantic Hotel in Macau
Price Range: £122 - £510 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Venetian Macao Resort Hotel 5*
Number of rooms: 3000
Official Description (provided by the hotel):
An all-suite integrated resort offering spacious accommodation from 70sqm with lavish facilities, enjoy world-class shopping, entertainment and dining experiences in this signature Macao Property. ... more   less 
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Also Known As:
Venetian Macao Hotel Macau
Venetian Macao Resort

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