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“Nice room and friendly staff”

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Sofitel Macau At Ponte 16
Ranked #14 of 95 Hotels in Macau
Certificate of Excellence
Singapore, Singapore
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Nice room and friendly staff”
Reviewed 15 October 2011

Stayed for 4D/3N. Very friendly staff and do stay on the club floors where you will be pampered from early morning till late night. Taxi is a challenge at times but the free shuttle bus brings you to the Ferry Terminal where you will be connected with every other hotel. The casino crowd isn't quite the same as the Venetian so have a look-see at first.

  • Stayed October 2011, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank 02Left
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (471)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Taipei, Taiwan
Level 6 Contributor
112 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 14 October 2011

This hotel is very European style and elegent as well. Very friendly staff to help us upgrade our room and late check out time for our 14th anniversary. The room is big and comfortable, the location isn't as bad as we thought, you can walk to city centor in 15 minutes, a convinience store is next to the hotel, there are also restaurants nearby. The hotel and service are good, it was a good staying expeirence for us.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank cchi1003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
90 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 12 October 2011

Stayed here for one night while visiting Macau from Hong Kong with my parents. We had two rooms, one with a view of the pool (ok) and one with a view the other direction (view was of ramshackle buildings with the Tower in the distance). The rooms themselves were very nice. The bathroom likewise. There was free wifi available and the bed was comfortable.

The hotel staff were helpful and friendly. My only complaints re this property would be:

1. The buffet breakfast was of quite poor quality. There was a lot of choice, but the bacon and sausages were not very nice, the hash browns were stone cold... they generally need to up their game here. Perhaps drop the "champagne" (sparkling wine) from the buffet in favour of decent quality food items.

2. There were never any taxis and people always had to stand outside and wait. We had to have one called, then one came to drop someone off and we were asked not to take it, but to wait an extra 5 minutes for the one they had called.

3. There isn't really anything nearby. Though I didn't want to necessarily stay in the fakeness of the Venetian etc I didn't want to live in a shanty town either. Hopefully the hotel will improve this area as it's not pretty... taxi's in and out of the hotel, or the shuttle bus which was fine.

All in all, a fine hotel which was cheaper than other options. The area was the only real compromise.

  • Stayed October 2011, travelled with family
    • Value
    • Location
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Helpful?
Thank twogwailos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level 6 Contributor
762 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 507 helpful votes
Reviewed 10 October 2011

Booked this hotel after failing to book the other hotels along the main casino stretch like MGM and and Wynns.

Was surprised at the level of service rendered by the hotel staff, from Bellman to the front office officers. They were simply fantastic and very helpful. The hotel provides round service from the ferry terminal to the hotel every 15 minutes.

The rooms are decorated very artistically, with paintings scattered within the room itself. It feels really cosy inside the room and it comes with a flat screen tv within the room.

The hotel is only 15 minutes walk to the senado square, so i would say the the location is not too bad. Anyway, cabbies around the area are readily available and relatively cheap as well.

Will definitely book this place again in the future.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alanyeo76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level 6 Contributor
128 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 6 October 2011

Sofitel is indeed a gem in Macao. Comfortable bed, loccitane toiletries, grand lobby, nice river view and an interesting MJ gallery.

Breakfast was good but expensive if you are not a advantage plus member. It is within a 10mins walking distance to Senado Square. There is a bus stop right in front of the hotel that has very frequent buses that stop at many other attractions and other major hotels.

Casino is basic and of course incomparable to hotels like Lisboa, MGM, etc in term of the interior decor.

I love the pool but time is tight so never try. If I get a chance to visit Macao again, I will probably dedicate a day to stay in the hotel to rest and relax!

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SereneSwee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 October 2011

We have a good stay at this hotel, modern design and the room is clean and spacious. I only don't like the spell at the lobby, very strong smoking smell which may be came out from the casino.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Dreamer1012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Captain Cook, Hawaii
Level 4 Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 3 October 2011

Oh my, what a wonderful hotel experience this was! Upon entering the hotel lobby, the hotel "smelled" really good and inviting but not in an overpowering way. We were pleasantly greated at the check-in counter and asked if we wanted to upgraded (for a nominal charge) to a room with a better view of Macau. This upgraded room also included breakfast in the mornings and afternoon drinks and snacks which we agreed to do. Those rooms are included on floors 15 and 16.

The bedroom was very clean, spacious and luxurious and the bathroom included a walk-in shower as well as a good-sized tub with a television screen to view while you're soaking. Toiletries included Hermes brand products. The toilet was in an enclosed glass area which was nice however, it seemed too small and close. We are not terribly big or fat people so if we felt this way, we wondered if others bigger/taller than us would feel claustrophobic or even have a hard time fitting in there!

Breakfast as well as the afternoon drinks are served in a day room area on the 16th floor. Breakfast was a buffet which included meats such as bacon and/or sausage, eggs, grilled tomatoes or sauteed mushrooms, a noodle dish, various breads, pastries and spreads, various fresh fruit platters and bowls, assorted salad greens, various fruit juices, champagne as well as coffee and teas.

Afternnon drinks and snacks included several choices of wines, fruit juices, champagne, coffee/tea. At times they would make small glasses of fruit smoothies. Snacks included fresh fruit, crackers, breads and cheeses, little dishes of mixed fruit and veggies, as well as other hot or baked meat and/or cheese canapes.

Perhaps the biggest and best asset of the hotel was the sincerely friendly and hospitable staff we encountered there. They were quite helpful in answering our many questions we had about the area and if there was something they could not answer, they made every effort to research the answer and got back to us within the hour. What a pleasure it was for us to meet such an open and warm-hearted group of people that added value to our Macau experience!

  • Stayed June 2011, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank KOA002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel Macau At Ponte 16

Property: Sofitel Macau At Ponte 16
Address: Rua do Visconde Paco de Arcos, Macau, China
Region: China > Macau
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Macau
#9 Family Hotel in Macau
#10 Romantic Hotel in Macau
#14 Luxury Hotel in Macau
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Sofitel Macau At Ponte 16 4.5*
Number of rooms: 408
Official Description (provided by the hotel):
Positioned on Macau's picturesque waterfront, Sofitel Macau At Ponte 16 is located in the center of the city and amidst the charming historical quarter with walking distance to St. Paul's Ruins and A-Ma Temple! The complex of restaurant, bar, recreational facilities, meeting and banquet venues, in-house casino and MJ Gallery ensures that Sofitel has created an exquisite world for lovers of "art de vivre". The hotel has an easy access to the major points of entry into Macau and offers its guests complimentary transfers to the Macau ferry terminal and GongBei border gate on the Ponte 16 casino shuttle buses. ... more   less 
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Also Known As:
Sofitel Macau At Ponte 16 Hotel Macau
Sofitel Ponte 16
Macau Peninsula Sofitel

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