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“Nice little piece of France in Macau”

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Sofitel Macau At Ponte 16
Ranked #14 of 94 Hotels in Macau
Certificate of Excellence
Reviewed 12 December 2013

In general ...
1. Efficient staff. Check-in was painless (one of the most efficient I have had in Macau). Housekeeping was very quick too.
2. Almost every staff was greeting guests in French - that worked very well.
3. My room was well designed with a bit of the retro feel. I especially like the cover-curtains with an art-deco design, and the electronic blind that provide the option to separate the bathroom from the room.
4. Breakfast variety was very good (especially the cold cuts, the cheese, and the macaroons), but the Chinese food quality could be much improved.
5. The female staff also dressed nicely. I especially like the long capes that some of them were wearing in the morning - very European-feel.
6. They were detailed to being-in pieces of the French culture. For example, they was featuring photos of Brigitte Bardot throughout the property - the reminisce of one of the most beautiful sex symbols from France, and a piece of the post WWII French culture.
7. Good location with plenty of local food choices just a couple of blocks from the hotel. The surrounding could look a bit rough (especially at night), but it will get better of all the redevelopment coming.
If you are sick of all the ritz and glitz from the Americans/Australians ran properties, or the stingy feeling of some of the Asian ran properties, Sofitel Macau at Ponte16 offers an excellent alternative.

  • Stayed: December 2013, travelled as a couple
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Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded 15 December 2013

Dear TripAdvisor Member (aka. Michael H)

What a great way to start our week! We love reading all our guest reviews but certainly being surprised by such wonderful comments really makes our day. Thank you for taking the time to share with us your recent stay at the Sofitel Macau at Ponte 16.

It is most rewarding to be recognized for the main pillar in Sofitel Hotels: French culture. In fact, we aim to have cultural events every month. For the moment the Brigitte Bardot will remain until further news. There is still time for all our guests to come and enjoy these wonderful pictures.

We have shared your comments with all our Ambassadors. We are very proud to know that their service and standards were up to your expectations and that all together were able to create a wonderful and memorable experience for you.

We look forward to having you back soon!

MERRY CHRISTMAS!

Yours sincerely,


J.P. Rodriguez

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1,446 - 1,452 of 3,550 reviews

Reviewed 12 December 2013

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Accorhotels.com
2  Thank Smarktone
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded 13 December 2013

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Reviewed 11 December 2013

  • Stayed: December 2013, travelled as a couple
    • Value
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Review collected in partnership with Accorhotels.com
Thank ChinaTraveller2105
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded 12 December 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 11 December 2013

This hotel is situated within easy walking distance to the old town. It also has its own casino although I didn't have the chance to visit it. One is suggested to cab around if one wishes to go to Cotai to see the rest of the casinos and some shopping.

The rooms are clean and comfortable with nice room service meals. However, as some have mentioned, the cigarette smoke smell is very strong, The internet connection is quite good and the restaurants of the hotel are famous and highly rated.

Overall, a good experience

  • Stayed: December 2013, travelled as a couple
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Thank Addict4travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded 11 December 2013

Dear TripAdvisor Member (aka. Addict4travel)

Thank you for taking the time to share with us your recent stay at the Sofitel Macau at Ponte 16. We are happy to know that you had a lovely stay and that our facilities and overall service were up to your expectations.

We recently installed air curtains in the lobby to control the cigarette smell that comes from the casino. It is still under testing as we are working towards ensuring that it disappears and stops affecting our guests. So far we have reduced it considerably but we know there is still some work to do.

Our restaurants in fact are one of a kind! Mistral lunch and dinner buffet have the best selection of international dishes, whilst Prive our boutique French restaurant is literally to die for!

We look forward to having you back soon!

MERRY CHRISTMAS!

Yours sincerely,


J.P. Rodriguez

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Reviewed 11 December 2013

Have just returned from 3 nights staying in a club room at the Sofitel Ponte 16. The room was spacious and we were given a lovely view over the water. We would like to commend the staff on the "Club Floor" who were attentive but not invasive and always welcoming and accommodating to our wishes. Our particular thanks go to Nikkole Salvador a new employee to the hotel but one who will definitely make his mark in the hospitality industry - thank you Nikkole for making David's and my stay most enjoyable.

Helen & David Gribble
Adelaide - Australia

Room Tip: While the cost of staying in a club room is more expensive than a normal room we found the benefits...
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  • Stayed: December 2013, travelled as a couple
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Thank David and Helen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded 11 December 2013

Dear TripAdvisor Member (aka. David and Helen G)

We are very happy to know that you chose Sofitel Macau over other properties in the city for this 3 day getaway. It is even more rewarding to know that everything from arrival until departure was very well taken care of.

We have shared your comments with all our Club Ambassadors especially Nikkole who made your stay a memorable one. We have to agree that our Club Rooms are definitely like home away from home with the personalized and warm service of our team.

We wish you both a safe flight back to Australia! Come back soon.

MERRY CHRISTMAS!

Yours sincerely,


J.P. Rodriguez

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Reviewed 7 December 2013

  • Stayed: November 2013, travelled with family
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Review collected in partnership with Accorhotels.com
Thank DragonLung
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded 9 December 2013

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Reviewed 6 December 2013

Service was good and everyone was very friendly. The room was comfortable and clean. I had an overall good experience. The sauna room was nice and comfortable. The restaurant where I had breakfast had good variety to choose from, they are unique in their style and created a different experience for me.

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with Accorhotels.com
Thank Camy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan Pablo R, Quality Assurance Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded 9 December 2013

Dear TripAdvisor Member (aka. Camy C)

Thank you for taking the time to share with us you recent stay at the Sofitel Macau at Ponte 16.
We are very excited to learn that you had a lovely time and that you enjoyed everything from your arrival until your departure.

It is very motivating for us to know that our services exceeded your expectations as we go work everyday with the purpose of ensuring our guests satisfaction. How great it is to know that we did not disappoint.

Any plans to come back again?

We are looking forward to having you back soon!

Yours sincerely,


J.P. Rodriguez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Macau At Ponte 16

Address: Rua do Visconde Paco de Arcos, Macau, China
Region: China > Macau
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Macau
#9 Family Hotel in Macau
#10 Romantic Hotel in Macau
#14 Luxury Hotel in Macau
Price Range: £85 - £244 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sofitel Macau At Ponte 16 4.5*
Number of rooms: 408
Official Description (provided by the hotel):
Positioned on Macau's picturesque waterfront, Sofitel Macau At Ponte 16 is located in the center of the city and amidst the charming historical quarter with walking distance to St. Paul's Ruins and A-Ma Temple! The complex of restaurant, bar, recreational facilities, meeting and banquet venues, in-house casino and MJ Gallery ensures that Sofitel has created an exquisite world for lovers of "art de vivre". The hotel has an easy access to the major points of entry into Macau and offers its guests complimentary transfers to the Macau ferry terminal and GongBei border gate on the Ponte 16 casino shuttle buses. ... more   less 
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Also Known As:
Sofitel Macau At Ponte 16 Hotel Macau
Sofitel Ponte 16
Macau Peninsula Sofitel

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