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“stunning hotel, excellent service and amazing rooms”

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Sofitel Macau At Ponte 16
Ranked #15 of 94 Hotels in Macau
Certificate of Excellence
Reviewed 5 August 2014

we stayed at the sofitel for our second time, the first time was when the hotel first opened and we had fond memories of the hotel and the TV in the bathrrom! recently we had a holiday in Hong kong and decided to to do a few days in macau also to share the portuguese tart expereince with our daughter.
we arrived in macau i guess like most people by ferry from HK and quikcly found the shuttle bus to the hotel. As soon as we arrived in the lobby a young lady came to check ou booking and quickly whisked us away to the 17 floor for the club check in ( awesome as there was a huge queue to check in! this expereince was new to us as it was not something that we were expecting. we had booked a prestige suite as our daughter is now off a age where she cant have her own room but she needs space. The room had plenty it was 90m2 with a huge lounge,bedroom with the biggest bed ever ! then the we saw the bathroom with the jacuzzi. simply amazing all 3 of could fit in there with room for a couple more. all the bathroom amenties were hermes.on our first day after going out explorinng the city on our return we came back with the beds ready for sleeping, complimenary fruits, and hand made chocolates.
1 of the perks of the room was the club benefits, choice of 2 locations for breakfast the quiet lounge or the crazy busy main restaurant. Main restaurant we were told had a better variety but why bother with the queues when the breaky here was fantastic and you get the personal touch from very attentive filipino staff, Candy & Precious were always smiling and making sure we had everything we needed. Sandy the chef cooked our eggs perfectly each morning. all the other staff there were equally as good but i forget there names to mention. the lounge also gives you complimentary afternoon tea and in the early evening canapes & drinks. The canapes & drinks were a winner for me as they had the best Roquefort cheese at the perfect temp for eating washed down by nice cold Heiniken they had plenty of wines and cocktails available also.
we ate 1 night in the hotel as my daughter loves a buffet even though i hate them she managed to twist my arm and i am glad she did as the food was surprisingly nice for a buffet with many options to choose from including freshky grilled lobster and the best french butter with the bread! the service here was not as attentive as the lounge as the staff seemed more interested in doing there mis en place ready for breakfast the next day.
I also frequented Rendevous bar in the evening for a quiet drink, whilst my daughter was asleep and my wife made the most of watching chinese Tv. The bar is nice and again with good service, though i feel not enough seats and a lot of empty space. Club guests received 50% of drinks from 7-11pm.
like everyone else says its very hard to get a cab in this area, the hotel staff do try very hard but it tales a very long time. 1 night we had a dinner reservation at wynn casino which is only about a 15 minute walk away or 3 min cab ride but it was to hot to walk and we were dressed nicely for dinner. After waiting 20 mins for a cab we had to ask the bell boy to tell the taxi company we would pay 100 for a 22 fare just so we could get to our reservation. the hotel does have a shuttle service but its busy with huge queues at peak times which is the only negative comment i can make about the sofitel.

we will stay again at the sofitel and willin futire always make bookings with the club benefits

Room Tip: prestige suite
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  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank adamb528
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded 6 August 2014

Dear alicia s,


Thank you very much for taking the time to share your comments on Trip Advisor.

As returning guests at Sofitel Macau at Ponte 16, we extremely delighted to read that you had enjoyed your stay once again with your family.

We are pleased to know that you were extremely satisfied with the hotel facilities as well as the service of our Ambassadors and very much enjoyed your dining experience at the Club Sofitel and at our buffet restaurant, the Mistral.

Thank you once again for your very positive comments and it is always encouraging to receive such feedback which constantly provide a great motivation to our team to deliver on guest expectations.

We look forward to welcoming you back again in the near future.


P.S. I hope you daughter loved the Portuguese egg tart experience.


Warm regards,

Kathlene

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Reviewed 3 August 2014

Always book sofitel ponte 16 each time when I went to macau as a member of accor hotel, get free upgrade and welcome service. Very clean and spacious room, face river. The staff are very nice and always with smile.

Room Tip: face river romm is nice
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  • Stayed: February 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank jie w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded 4 August 2014

Dear jie w,


Thank you for taking the time to write about your experience at Sofitel Macau at Ponte 16.

As a returning guest, we are happy to read that once again you felt the service is great – which is of course what we aim to achieve. We are also delighted to know that you liked the rooms and the view to the Pearl River.

We definitely are looking forward to welcoming you back in the not so distant future and hope that your next visit with us will be as pleasing as the previous ones.

Life is magnifique!


Yours sincerely,

Kathlene

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Reviewed 1 August 2014

Stayed at Sofitel Macau just a few days ago. Greeted with warm welcome by the courteous staff at the main lobby, then later escorted to 17th floor directly for check in. Booked a Junior Suite but upgraded to a Prestige Suite for a very small fee, which I glad I did. We were even offered a free extra bed & amenities.

The room is large and clean, offering great views. The jacuzzi was lovely as well, a real child magnet. When we came back at night, the drink is all prepared on the bedside tables and they even arrange my son's plush toy in a cute position on the bed. Love the little touch. As for the afternoon tea, I'm not much of a sweet tooth but my wife love it.

The hotel location is great if you want to explore the city centre and surroundings. Less than 10 min walk to Senado Square and less than 15min taxi journey to Cotai Strip. The only issue is it was very hard to get taxi, despite the staff's help to call and flag down countless taxis. Maybe bad timing, so in the end we opted for shuttle bus to Pier and hoped on to any of the Cotai hotel's shuttle buses from there.

I'm really bad at remembering names, but I really appreciate the impressive service by the lovely ladies at the executive floor and also one of the male staff at the ground who help us all the way from check in, getting a cab and later check out. I wish I could stay longer, I will definitely return if I were to visit Macau next time.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank hentrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded 4 August 2014

Dear hentrip,


Thank you for choosing to stay at the Sofitel Macau at Ponte 16 and for taking the time to share your experience with us.

We are very pleased that you and your family enjoyed your stay at the hotel. We also appreciate the beautiful photographs of the room and amenities – thank you for sharing them.

Indeed, the Prestige Suite is quite an indulgence and I must mention that our Ambassadors enjoy doing those little touches for our guests. We are glad that you loved it.

With regards to the taxi service, as you may have probably seen in other reviews, this is one of the most common challenges among hotels here in Macau, not to mention the residents. Taxis are quite difficult to get especially during peak hours. We appreciate your understanding of the situation.

Thank you once again for sharing your experience and we will definitely share your generous comments to our Ambassadors. We look forward to your future visits.

Life is magnifique!



Yours sincerely,

Kathlene

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2014

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Vincy C
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded 1 August 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 28 July 2014

this is my 2nd time to stay here in sofitel and they never fail to amaze me. the staff were courteous and very helpful. especiallly Sergio Chan. He helped me plan my suprise anniversary treat for my bf. the rooms are clean and big. the food and beverages were great too. if your a Micheal jackson fan, They have this Micheal jackson museum.. I would love to stay here again.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank PKSL L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded 29 July 2014

Dear PKSL L,


Thank you for choosing to stay at the Sofitel Macau at Ponte 16 once again.


Having stayed with us before, we are pleased that you had once again enjoyed your stay. It is very encouraging to know that we were able to amaze you again during this visit. Your kind comments are much appreciated and will be shared with our team especially with Sergio Chan.


Furthermore, it is also nice to note that you very much enjoyed the room and the food and beverage offerings at the hotel.


Thank you once again and we look forward to welcoming you back on your next holiday in Macau.



P.S. A belated happy anniversary to you and your boyfriend.


Yours sincerely,

Kathlene

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Raymond K
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded 29 July 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 27 July 2014

Unforgettable experience in a beautiful hotel. Upon checking in , upgraded to a club room with breathtaking views over the Pearl river. Club room benefits were really nice. Enjoyed the afternoon cocktail hour in the club lounge. The staff in the club lounge were the most courteous and helpful that we experienced in all our travels.
Rooms were luxurious and a welcome haven from the hustle and bustle outside .
Had a wonderful experience at So spa when i booked a massage.Again the experience was enhanced by the friendly staff .
Will recommend this hotel for the service all around.

Room Tip: Book club room if possible. The suite rooms gives added space with two bathrooms which is welcome es...
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank D0ra2204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this reviewResponded 29 July 2014

Dear D0ra2204,


Thank you for choosing Sofitel Macau at Ponte 16 and for sharing your thoughtful review about your experience.

We are glad that you had thoroughly enjoyed your stay with us and were very pleased with the service of our Ambassadors. Guest care is indeed amongst one of our highest priorities and it is always rewarding to receive such compliments and commends, which will be shared with the rest of the team.

I am also happy to hear that you were delighted with the luxurious room as well as your spa experience and do appreciate your kind comments. I recommend that you try our signature So Spa treatment if you haven’t.

Once again thank you for your positive and encouraging review and we most certainly look forward to welcoming you back to Sofitel Macau at Ponte 16 soon.


Yours sincerely,

Kathlene

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Macau At Ponte 16

Address: Rua do Visconde Paco de Arcos, Macau, China
Region: China > Macau
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Macau
#9 Family Hotel in Macau
#10 Romantic Hotel in Macau
#15 Luxury Hotel in Macau
Price Range: £87 - £197 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sofitel Macau At Ponte 16 4.5*
Number of rooms: 408
Official Description (provided by the hotel):
Positioned on Macau's picturesque waterfront, Sofitel Macau At Ponte 16 is located in the center of the city and amidst the charming historical quarter with walking distance to St. Paul's Ruins and A-Ma Temple! The complex of restaurant, bar, recreational facilities, meeting and banquet venues, in-house casino and MJ Gallery ensures that Sofitel has created an exquisite world for lovers of "art de vivre". The hotel has an easy access to the major points of entry into Macau and offers its guests complimentary transfers to the Macau ferry terminal and GongBei border gate on the Ponte 16 casino shuttle buses. ... more   less 
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Also Known As:
Sofitel Macau At Ponte 16 Hotel Macau
Sofitel Ponte 16
Macau Peninsula Sofitel

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