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“Room upgrade saves the day”
Review of MGM Macau

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MGM Macau
Ranked #30 of 94 Hotels in Macau
Certificate of Excellence
Reviewed 4 July 2012

We went on a family holiday earlier this week and originally booked 2 connecting Grand rooms with a request for early check in. Upon arrival, no connecting rooms nor early check in were available, so to prevent us complaining further they upgraded us to a 2 bedroom Grand Deluxe Suite. This is accessed from a separate VIP lobby which is decorated in extraordinary marble and opulence. The suite did not disappoint. It was 220sq metres with its own kitchen, dining area and living room. Each bathroom was massive with its own jacuzzi and rain shower. Views were both over the harbour and the city. Soft drinks, beer, coffee and tea were complimentary in the room. Our rate included breakfast at Rossio. The beds were comfortable. Curtains were electronically controlled and each room had independent climate control. The outdoor swimming pool is quite pleasant but somewhat windy due to the buildings' wind tunnel effect.
Another pleasant surprise was the free shuttle transfer from the ferry terminal to the hotel where we were well taken care of by the man with the MGM sign who escorted us all the way to the bus and helped with the luggage.
The negatives: apart from that the service is pretty terrible for a hotel with such nice hardware. Everyone from the receptionist to the concierge, the Rossio captain and staff, the Eight Place staff, housekeeping, swimming pool attendant are grumpy and unhelpful and don't seem to enjoy their jobs.
The shuttle from the hotel back to the ferry leaves from the back of the casino which is a totally different place from the arrival drop-off, so be warned to allow yourself enough time!

  • Stayed: July 2012, travelled with family
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3  Thank Potato100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 2 July 2012

The rooms are well designed, decorated and finished. It was simply excellent and above expectations. The bed and pillows are very comfortable. The bathroom amenities are at the best quality. The bedroom slippers are so comfy. 



Our room is at the sea-view which is so beautiful and spacious. We felt very relaxed watching the sea during day and evening time.
The food are all very tasty with many restaurants to choose from, especially the Patisserie.

It’s not easy to find a taxi near hotel. The normal check in time is at 3:00pm but we waited till 4:00pm, we were not that happy about this.

Room Tip: Must try their pastry shop.
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  • Stayed: July 2012, travelled as a couple
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1  Thank Regelean T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2012

We took a complimentary bus from the ferry station to the hotel and checked into MGM around 2:50pm was told our room was not ready yet and it would be ready in an hour's time, when the check in time was at 3pm.

So we weren't happy and then the staff asked us if it was ok to have a smoking room but we refused as we asked for a non-smoking room. She then went onto say if we could just check into the room first and then could transfer to the new non-smoking room in an hour's time.

We were upgraded to a room with the view of the sea, which wasn't very nice anyway.

The room was very spacious with alot of storage, mini bar, refridgerator, Tv, clock, safe, complimentary drinking water, slippers. No free wi-fi.

The bathroom was very spacious with separate shower and toilet, with a bath facing the glass so you could watch tv, a his and hers sink, lit magnifying mirror with MGM brand bathroom amenities.

They didn't provide any robes and when we ordered them they were the thin kimono types and not the bath towel type.

The room wasn't anything fancy, just bland with a little sitting area. You think MGM Macau and you would think something that would blow you away but NO!

The concierge need to know their city better, when asked where to eat at old town she just said just go there and there will be alot of things to eat. There was only 1 girl who stood out, Maggie.

We had booked tickets to watch the House of Dancing water and left our booking reference and she was onto it calling the hotel and using our credit card as a reference and got out number. We didn't even have to finish our sentence.

She also recommended a lovely dessert place after dinner one night and we didn't even ask!

There is a complimentary shuttle bus which takes you to the city of dreams otherwise it's a $60hkd fare by cab.

It is situated and connected to The One mall which is brand new. When we were staying there the only highlight was the butterfly exhibit where you can go in a golf ball dome filled with hundreds of butterflies and they fly around and land on you. Also you can view the butterflies in different stages of growth as they grow the butterflies there.

We had breakfast and it was nice with asian and western breakfast available.

Overall very very disappointing and will not recommend this hotel. They are right next to the Wynn which is where all the glitz and glamour is!

  • Stayed: June 2012, travelled as a couple
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1  Thank gaynorchin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2012

Due to its good reputation,I chose it without any doubt for my first trip to Macau.it's easy to get via various lines of free shuttle bus within the city.a fantastique shopping mall is next to door.bath room is nice with big space and huge tub.however,free wifi is only available in public area.few plugs spaces are provided in the room which can't make cell phones and cameras get recharged at the same time. No breakfast is provided,either.they don't even provide foreign money exchange.all mentioned above are pities for this stay.and I may not repeat my visit in this hotel in the near future.

Stayed: April 2012, travelled with friends
1  Thank Cupid J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2012

This hotel is at a good location, right next to the Wynn and a nice walk to the old part of town, but sadly, that is all that is good with this property!
The Casino was ok, but then again, none of the casino in Macau can stand up to LV. Macau is more like Reno then LV!
Our room was poorly maintained, bathtub did not hold water (really!!), bathroom was not particularly clean, shower floods the bathroom floor. Overall disappointing for a room that cost almost $300 US a night!
On the other hand, staff at the front desk and bell station was extremely polite and efficient!

  • Stayed: April 2012, travelled as a couple
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2  Thank rchu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2012

My family and I are loyal MGM Vegas customers, but MGM Grand Macau just blew us away! The resort is really beautiful, from the design interior, flowers arrangements everywhere, grandeur feeling, nice services, to daily fruits in our room. When we arrived, we're struck by the amazing lobby. And when we got to our room, we're again so amazed by the incredible view, cool modern luxurious design of the bedroom, and the oh-so-amazing bathroom. The bathroom is a state of art; it is very big, with a huge beautiful bath tub, a separate shower room, and a separate toilet room.
When we strolled around the resort, it got even better, especially mesmerized by the indoor garden, where we had our high tea. The location is nice, just 5 minute drive from Macau downtown. It's connected to a luxurious shopping mall, Central. We had most of our meals in MGM during our 3 night-stay and they're all satisfying. Would definitely come back here again! MGM Macau is super cool!

  • Stayed: March 2012, travelled with family
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3  Thank Yofi_L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2012

I tried this "Easter Bunny" pastry @MGM Patisserie last week. It tasted so yummy & delicious!
I believe it goes the same for the rest of the pastries. :)

  • Stayed: April 2012, travelled as a couple
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1  Thank winni3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about MGM Macau

Address: Avenida Dr. Sun Yat Sen, Macau, China
Region: China > Macau
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Macau
#11 Business Hotel in Macau
#15 Family Hotel in Macau
#16 Romantic Hotel in Macau
#17 Casino Hotel in Macau
#18 Spa Hotel in Macau
#28 Luxury Hotel in Macau
Price Range: £130 - £564 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — MGM Macau 5*
Number of rooms: 582
Official Description (provided by the hotel):
A beacon of style in the Macau skyline, MGM MACAU is a 154-meter tall, five-star hotel resort that reaches towards the sky, while its glass exterior reflects the hues of the South China Sea and the swell of the ocean surf.From the décor right down to the service, MGM MACAU prides itself on its fine attention to detail. Inspired by the arts, every element of the hotel is infused with a sense of creativity and style.Among its many distinguishing features, you will find the European-inspired Grande Praça, housed under a stunning glass ceiling. But there is so much more to this monument to leisure. Its world-class facilities include the award-winning Six Senses Spa, authentic art pieces, and eight signature restaurants and bars to fulfill any gastronomic cravings. MGM MACAU has also become a one-of-a kind venue for meetings and conventions, with each function area offering a distinct sense of style.Truly a work of art all of its own, MGM MACAU is the destination for world-class entertainment and style. ... more   less 
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Also Known As:
Mgm Macau Hotel Macau
Mgm Grand Hotel Macau
Mgm Grand Resort Macau

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