We went on a family holiday earlier this week and originally booked 2 connecting Grand rooms with a request for early check in. Upon arrival, no connecting rooms nor early check in were available, so to prevent us complaining further they upgraded us to a 2 bedroom Grand Deluxe Suite. This is accessed from a separate VIP lobby which is decorated in extraordinary marble and opulence. The suite did not disappoint. It was 220sq metres with its own kitchen, dining area and living room. Each bathroom was massive with its own jacuzzi and rain shower. Views were both over the harbour and the city. Soft drinks, beer, coffee and tea were complimentary in the room. Our rate included breakfast at Rossio. The beds were comfortable. Curtains were electronically controlled and each room had independent climate control. The outdoor swimming pool is quite pleasant but somewhat windy due to the buildings' wind tunnel effect.
Another pleasant surprise was the free shuttle transfer from the ferry terminal to the hotel where we were well taken care of by the man with the MGM sign who escorted us all the way to the bus and helped with the luggage.
The negatives: apart from that the service is pretty terrible for a hotel with such nice hardware. Everyone from the receptionist to the concierge, the Rossio captain and staff, the Eight Place staff, housekeeping, swimming pool attendant are grumpy and unhelpful and don't seem to enjoy their jobs.
The shuttle from the hotel back to the ferry leaves from the back of the casino which is a totally different place from the arrival drop-off, so be warned to allow yourself enough time!
- Official Description (provided by the hotel):
- A beacon of style in the Macau skyline, MGM MACAU is a 154-meter tall, five-star hotel resort that reaches towards the sky, while its glass exterior reflects the hues of the South China Sea and the swell of the ocean surf.From the décor right down to the service, MGM MACAU prides itself on its fine attention to detail. Inspired by the arts, every element of the hotel is infused with a sense of creativity and style.Among its many distinguishing features, you will find the European-inspired Grande Praça, housed under a stunning glass ceiling. But there is so much more to this monument to leisure. Its world-class facilities include the award-winning Six Senses Spa, authentic art pieces, and eight signature restaurants and bars to fulfill any gastronomic cravings. MGM MACAU has also become a one-of-a kind venue for meetings and conventions, with each function area offering a distinct sense of style.Truly a work of art all of its own, MGM MACAU is the destination for world-class entertainment and style. ... more less
- Reservation Options:
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- Also Known As:
- Mgm Macau Hotel Macau
- Mgm Grand Hotel Macau
- Mgm Grand Resort Macau