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“Loved it”
5 of 5 bubbles Review of Explorers Hotel

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Explorers Hotel
Ranked #2 of 8 Hotels in Magny-le-Hongre
ENGLAND
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Loved it”
5 of 5 bubbles Reviewed 3 December 2012

Stayed at the Eplorers Hotel in June 2012 and we stayed in a family room as there was 5 of us all together 2 children and 3 adults. Getting to the hotel from the train station was easy the disney bus was always there no problem.The pool at hotel was great kids loved it, the only down side was the cost of food at the hotel, not cheap at all- just as dear as being in Disney parks. Breakfast not bad but not good either and it cost 4euros extra for a cooked breakfast.I would stay at this hotel again.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TINKER-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExplorersHotel, Sales Assistant at Explorers Hotel, responded to this review, 4 December 2012
Dear Guest,

Many thanks for sharing your feedback after your visit at the Explorers Hotel.

It was a real pleasure to have you as our guest and to read that you and you children had a nice break in our establishment.

The entire team is looking forward to welcoming you back.

Best Regards,

Jordane VERNERIE
Sales Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (321)
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English first
Aldershot, United Kingdom
1 review
2 of 5 bubbles Reviewed 30 November 2012

When we booked earlier in year we were told that it was half board with option to switch evening meal provided by hotel for voucher to use in park. (This was also written in travel brochure). However we were only given vouchers during check in which can only be used at certain Disney Resturants. (As this is not a Disney hotel the voucher can not be used in the hotel).

We were not informed of this at check in when going through papers, the lady on the desk said you needed to book a day in advance with front desk for Disney Resturants in park but no need to book if used hotel resturant. Hence at 7pm when we returned from park for dinner believing in good faith we could eat there, the waiter said voucher was not valid. He then said to go to recptuon desk and swap for hotel dinner voucher as needed this.

However at Reception, they did not understand why i had asked to swap as you can't. She also said,they get this issue a lot with people thinking half board is dinner at the hotel. We spoke to the manger about the situation as confused as to why could not eat in hotel as had booked a half board package with hotel via the hight street travel agents and explained what was written in booklet. We were told only option was to a) pay extra for meal in hotel or b) return to park in very cold weather with the 3 young children to find somewhere can use voucher. No help was provided as it "was not their issue". The manager answered the phone in the middle of discussing the issue and took a while to turn up as was on "a dinner break" according to young girl on desk.

The room themselves are basic but are cheaper than other hotels, the positive is that it is very quick to get to park on free bus.

Recommend bringing snacks and bottled drink as these are quite expensive.

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shar0n1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExplorersHotel, Sales Assistant at Explorers Hotel, responded to this review, 11 December 2012
Dear Guest,

Thank you for choosing the Explorers Hotel for you stay in Disneyland® Paris and for taking the time to bring your feedback to our attention. Thanks to comments like yours, we are able to continuously improve our service.

We have noted your concerns regarding the half board and would like to report that there was a misunderstanding with your agency, who should have informed you that the vouchers that you were given were only valid in the Disney® hotels and restaurants. We do apologize if this information was not clear to you, as we always mention at check in when giving the vouchers that you need to book for a table in a Disney® restaurant and that they are not valid for our restaurant. There actually is a half board option that you can use for our restaurant by booking directly with the hotel but as you agency had booked the stay with Disney®, the vouchers were only valid there.

We sincerely hope that this matter did not affect the rest of your holiday and that you will consider visiting us again.

Best Regards,

Jordane VERNERIE
Sales Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Magny-le-Hongre hotels

London, United Kingdom
Level Contributor
83 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed 28 November 2012

This is the second time I have stayed at Explorers. We chose it a few years ago because of the pool and play area. This time I went back because we had enjoyed it the first time.

It was fine, but that's all. The decor is really tired and the place is crying out for a refurb. It has a neglected feel that takes the edge off the magic of Disney. The room was dark and a little dingy, the cleaning is not done properly (we found an old sock in the room upon arrival).

The breakfast staff and front desk were pleasant and helpful. We checked in quickly and were given clear directions for our wing. I cannot talk about the catering other than breakfast as we did not use the facilities at the hotel but breakfast was quite a good range for a continental and included in the price of the room.

The shuttle bus system is fab, I really do not know why people complain. At peak times they do become VERY crowded but they are frequent and free so what's not to like! If you cant get on one, just wait for the next.

Oh and somebody mentioned about not being able to get a drink but there actually are vending machines dotted around the hotel, two are by the lift to the south wing on the same floor as the reception. The powdered milk with the tea/coffee facilities is YUCK though, and complimentary toiletries wouldn't kill them!

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cally1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExplorersHotel, Sales Assistant at Explorers Hotel, responded to this review, 29 November 2012
Dear Guest,

Thank you for taking the time to bring your feedback to our attention. We do value all guest feedback to help us enhance and improve the service we are offering.

We are delighted that you found the staff pleasant and helpful and shuttle buses convenient.
We have noted your concerns regarding the cleanliness and the general conditions of the hotel. Your remarks were transmitted to each service in order to find solutions where necessary. Please be assured that refurbishment works are planned for the next few months so as to offer the best comfort to our clients.

Once again thank you very much for your review. We hope to have the opportunity to welcome you back to the Explorers hotel.

Best Regards,

Jordane VERNERIE
Sales Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sunderland, United Kingdom
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 24 November 2012

I have just returned from a four night stay at Explorer's hotel. We booked directly with Disneyland Paris and this cost more than five of Disney's own hotels but we quite rightly thought that this hotel caters better for the children than they would. The Reception staff were very friendly and helpful and the rooms and furniture were comfortable enough although we do have three children under six and the gravel walls and lack of space did cause a few problems. Although this hotel does cater well for young families with the pool and soft play area being comfortable a few couples and families with older children were complaining that there was nothing nearby to do in the evening, the only problem we had with this is that after 11pm on the first evening there wasn't even a vending machine to buy soft drinks and that although there is a kettle in the room there is no milk for sale anywhere (we later found some in the railway station shop which also sells english newspapers and magazines- never in ten years of visiting have I realised this shop existed before!) Breakast was quite good quality for a continental and the pizza bar is also good value - 11 euros for a pizza which serves two and works out much cheaper than eating in Disney Village. Although the drinks are very expensive I don't feel they are any more so here than anywhere in Disney and the happy hour makes it not much more expensive than in the UK. The pool was warm and the kids loved it but I was a little disappointed that the only place they could touch the ground was under the pirate ship where you were constantly splashed by the big bucket or the 'rain', I'm sure that this is just a grown up gripe though! Our only real issue was that our three year old had an 'accident' on our first night. This is very unusual and has not happened for over a year or we obviously would have brought him pull ups and we put it down to it being a long day travelling and tiring him out too much but we were very dissapointed that the sheets were put back on the bed the next day and not changed and this meant he had to sleep with his big brother until the final day when they were finally changed - despite me taking them off each day, I was also slightly annoyed that my make up and medication was moved around the room each day - it wasn't ever left in a place where it would get in the way of the housekeeping staff and I didn't really see why they needed to touch it - it was kept on a high shelf way above where they would need to be unless they were attempting to access the safe for some reason but we were certainly not stolen from and I don't wish to imply that this was the case - it just felt like a small invasion of our privacy. Overall our stay here was enjoyable and I would book again providing the price was right I do feel I paid a little much considering the lack of time spent in the hotel meant we didn't use many of the facilities very often.

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rebecca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
harlow
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 23 November 2012

we chose this hotel against the wishes of the partner lol, as its is not as central as we would have liked. it was hard to find the exact hotel although we had sat nav and got the area it was not well signposted on the road once there was good customer services and the free shuttle bus was grearunning every 15 minuits shame the finished at midnight , the hotel was immaculate great size rooms including a sofa which was nice to watch tv and chill and a fridge what a bonus. plenty of room and nice atmoshere, staff in the foyer were superb could not be more helpful even giving maps and offering there choices of places to see in france. The breakfast room staff were a litle frosty but curteous none the less not as happy a smile goes a long way the breakfast was included in the price i thought was good however no cooked english breakfast muffins and croissants were excellent ther was a phone charging facility, internet access in the hall and also a pool great for families and grown up like us who were travelling without the family i would definatly come back as i thought hotel was very good and staff and service excellent clean cheap friendly they couldnt be more helpful well done ps the lady in the disney store was lovley loves her job and so bubbly mde the whole experience brilliant we purchased some lovle little baubles for tree really sweet she couldnt be nicer wonder if they realise they have such a gem in the shop customer services are fab, same can be said about the man aa front of house at reception not sure of his name look for the man that knows everything tall black and helpful wow i was pleasently suprised well done please get more sign post put up to direct traffic who said disney resort is for kids the final location as the resort is massive thank you word of warning make sure ou have a do not disturb sign on as we had room service interrupt our shower lol most unexpected they had knocked but we had not heard

Room Tip: the rooms have spy holes at levels suitable for children what a great idea sure we had family room w...
See more room tips
  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank debi h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExplorersHotel, Sales Assistant at Explorers Hotel, responded to this review, 4 December 2012
Dear Valued Guest,

Thank you for taking the time to provide us with your feedback from your recent experience at the Explorers Hotel.

Your opinion is valuable as we use it as a way to improve our services and meet your expectations.

We were delighted to read that you enjoyed your stay with us and you found all aspects to be as per your satisfaction, namely our customer service, your room which was spacious and clean and the swimming pool.

We are proud to see that you found our staff courteous and helpful as our guests’ satisfaction is one of our main priorities.

Thank you for your suggestions regarding our breakfast. Your remarks have been transmitted to our Chef.

We would also like to thank you for reminding that a do not disturb sign is available in each room if needed.

The entire team of the Explorers hotel is looking forward to welcoming you again soon.

Best regards,
The Sales Team
Explorers Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amadora, Portugal
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed 21 November 2012

We went there with my family of 9, the Hotel isn't great, it has some cleanning issues with the toillets, and the breakfast it's just OK... But it's very close to disney park and the shuffle is a great help!

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Joana R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExplorersHotel, Sales Assistant at Explorers Hotel, responded to this review, 26 November 2012
Dear Guest,

Thank you for taking the time to share your comments from your recent stay at the Explorers Hotel. We have noted your comments and hope to welcome you back soon !

Best Regards,

Jordane VERNERIE
Sales Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swindon, England, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 18 November 2012

We stayed here 11th November -15th November and it was 'alright'. People on a lot of reviews do say the staff are rude which is something I disagree with they were friendly and chatty and couldn't be more helpful. The location of the hotel is great it's not on the park (avoid paying park hotel prices!) but it is literally a 5-10 minute bus ride and the bus is free, quick and regular. The only thing about the location is there are no shops near by as the hotel doesn't have a shop in it for things like a bottle of drink, toiletries or snacks etc. The shop they do have is Disney souvenirs which there is enough of at the park! The rooms are not as they appear in the picture all cosy warm spacious are not words I would use to describe them. They're small, cold and the walls are made from gravel that does scratch you if you catch yourself on it! Thomas cook have sold it to Algonquin and Algonquin have left it in the state Thomas cook made of it! The curtains were hanging off the pole, the shower was dirty with lime scale that the maids could clearly have washed off and the tv doesn't work apart from playing an annoying menu tune. We were in a crew 6 room and the second bedroom has bunk beds and not a double bed be warned! The wifi at the hotel doesn't work below there's a comment about it being 'down' I don't believe it works at all the lady at reception said any new phones it doesn't work on when new phones are the only phones that use wifi so it defeats the object do not go there expecting wifi. The pool is great for the kids has slides and a adventure bit for little ones, couldn't fault it. The restaurant is okay breakfast was lovely apart from my family paid the extra 4 euros each to upgrade to 'full English' that has no sausage in it an is not a great standard at all so I wouldn't bother paying it. Then dinner there is a lot of strange meals so we paid 23 euros a head for chicken nuggets and chips as everything else was weird. The desserts are nice however and the drinks were include which is great. The bars prices are ridiculous 7.50 for a pint 4.50 for a slush puppy for the kids and approx 3.80 for a coke! Happy hour is at 7 don't drink before then else it's not worth it. The pizzeria they have there is good though really tasty great prices around 12 euros a pizza nice sized tastes great and quick service. Overall I have rate it average because as you can see there were some good parts but some crappy. I wouldn't recommend it to a friend unless they were warned and comfortable with all of the above.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Amy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExplorersHotel, Sales Assistant at Explorers Hotel, responded to this review, 26 November 2012
Dear Guest,

Thank you for taking the time to write a review about our hotel. Your opinion is valuable as we use it as a way to improve our services.

It is nice to read that staff, location, shuttles, swimming pool and pizzeria were to your satisfaction.

We have noted your concerns regarding the buffet and the room. The food that we propose for dinner is composed of a large selection of dishes so as to satisfy our international clients. We try to offer the best quality combined with the largest choice possible, however we are sorry that it was not up to your expectations. Please be assured that your remarks will be discussed and transmitted to our Chef, as guest satisfaction is our main priority.

The entire team hopes to have the opportunity to welcome you back in the future.

Best Regards,

Jordane VERNERIE
Sales Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Explorers Hotel

Property: Explorers Hotel
Address: 50, avenue de la Fosse des Pressoirs, 77700 Magny-le-Hongre, Marne-la-Vallee, France
Region: France > Ile-de-France > Seine-et-Marne > Marne-la-Vallee > Magny-le-Hongre
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 8 Hotels in Magny-le-Hongre
Price Range (Based on Average Rates): £
Hotel Class:3 star — Explorers Hotel 3*
Number of rooms: 390
Official Description (provided by the hotel):
Explorers Hotel is ideally located close to Disneyland(R) Paris. Free car park - Free shuttle buses to the parcs(R) - Flexible rooms up to 10 people - Free wifi - 200m² water park with 3 slides - indoor and outdoor play areas - conference rooms - XD theater - free bagage area - A Disney(R) shop located inside the hotel - 2 restaurants + 1 pizzeria - 1 bar - reception 24/7 ... more   less 
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Also Known As:
Explorers Hotel Magny-Le-Hongre, France - Marne-La-Vallee

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