We were moved from Radisson to Explorer Hotel for one night and when we arrived, we liked the appearance of the hotel which looked grand with nice pool and some fun rides for kids but this is all that hotel had to offer...
We were checked into a Junior suite as we needed a room for 4 and it was told to us that this is a very good suite. First of all, the concierge was not willing to help us with our luggage while he showed us the way to room and informed where the breakfast would be served.
The room was really tight and it had 4 twin beds instead of 2 large beds we requested. Then, the room had more bugs than we could count... my kids freaked out and eventually without any help from house keeping, we got on to Bug hunting to help our kids sleep after a long journey from London. The bathroom was cramped and had a foul smell. the taps leaked and there was water on the floor. To my surprise even the towels were not clean and one of the towel even had a dead bug wrapped in it.
Somehow we crashed and in the morning, to our displeasure, the bathroom was flooded with water as we took shower and cleaned up. Since we had to check out soon, we moved onto the breakfast restaurant and we were further displeased with a very limited short spread of the breakfast which offered only few options in breads, bread spreads and cereals. We asked for some omelette and we were asked to pay 2 euros per omelette in cash.... !!!! Huh..???
The juice was all canned juices and it was spilled all over the place, the most of coffee machines were out of supplies so no luck even with the coffee...!! We finally called it off and headed for check out.
We reported our displeasure to the staff who did not show any interest in listening to us and instead told us that we can simply leave the hotel as it is prepaid. We asked for a taxi and he told us that taxi will come outside and they cannot call one.
Finally, we left the hotel and took the taxi off to our Radisson hotel. Radisson was lot more attentive and considerate to listen to our problems with the Explorer hotel and assured us that they will look into it and be careful and sending their clients to that hotel in future.
Overall, It was the testimony of French Arrogance, snobbishness and inhospitality.
Avoid this hotel unless it is free or you dont have other options.
- Official Description (provided by the hotel):
- Explorers Hotel is ideally located close to Disneyland(R) Paris. Free car park - Free shuttle buses to the parcs(R) - Flexible rooms up to 10 people - Free wifi - 200m² water park with 3 slides - indoor and outdoor play areas - conference rooms - XD theater - free bagage area - A Disney(R) shop located inside the hotel - 2 restaurants + 1 pizzeria - 1 bar - reception 24/7 ... more less
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- Also Known As:
- Explorers Hotel Magny-Le-Hongre, France - Marne-La-Vallee