We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“DONT STAY HERE”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Vienna House Dream Castle Paris
Ranked #3 of 8 Hotels in Magny-le-Hongre
ilkley
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“DONT STAY HERE”
Reviewed 1 November 2013

Please please please don't stay at this hotel it will absolutely ruin your holiday!!!! It would have ruined our holiday if the parks hadn't been so magical.
We arrived with two suitcases and two rucksacks, queued for ages for reception then were told that check in wasn't until 3o'clock. It was 2:20 so we didn't have time to go to the park and then check in, so we just had to sit around for 40 minutes. The entrance/reception area stinks really badly of sickly air freshener and it's full of arcade games which DO NOT belong in a 4 star hotel! There is a kind of medieval theme which just mainly involves really cheap , fake looking suits of armour and a manikin of a king!?!?! You do not expect a 4 star hotel to be full of this rubbish. While we were waiting for check in, we went to have a look at the gym and the pool. The gym looked ok but I didn't use it (we tried to spend as little time at the hotel as possible, it was so bad) and the pool looked unclean and grotty. When we were allowed to check in, our room key had been previously broken, so we had to queue AGAIN for the manager to let us into our room. The room was acceptable, but nothing more. We had booked a room with two single beds, but the room we were given had a double bed and bunk beds. There were only two cups in the room, and they were disposable plastic cups ( not replaced throughout our whole stay ) and the only channels on the tv in English was bbc news. There was really loud air conditioning that kept us up all night.
On our first evening, we got back from the parks and had to queue AGAIN because of the problem with the key, then when we eventually got to our room ( by the way it was 11:30pm ) the lights didn't work, so we had to go BACK TO RECEPTION AND QUEUE AGAIN!!!!!!!!!!!!
Eventually it was all sorted, and we got into our room, just to be kept up all night by the roaring air conditioning. The shower was either scalding hot or freezing cold, and barely even a trickle, really hard to wash in.
There are doors which lead between the rooms, and we had to make sure it was locked the whole time because the people next door kept trying to get into our room?!?! The people next door were really noisy and we were woken up at 6:30 every morning by their screaming children, which did nothing to improve our moods. The queue for breakfast every morning stretched out of the restaurant, along the corridor ( full of arcade games ), up one flight of stairs, then up another. The breakfast was ok, no beans at the hot food though, only bacon, potatoes and 'poultry' sausages?!?! But overall breakfast was ok, wide range of food, vaguely edible.
Every 16 minutes there is a shuttle bus to the park, it picks up from all the other hotels before, so it goes straight to the parks. But this means that it is the ABSOLUTE LAST stop on the way back, when you are really exhausted and cold. After park closing time, there is an ENOOOOOURMOUS queue for the bus, about 30 people couldn't fit on after us, so they had to wait another 16 minutes late at night in the cold. You're lucky to get a seat on the bus.
All in all, PLEASE don't stay here if you want a nice stay at Disneyland Paris.

Room Tip: Don't stay here in the first place!
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank lizide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

4,708 reviews from our community

Traveller rating
    1,370
    1,743
    859
    449
    287
See reviews for
2,813
955
25
82
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (432)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London
Level 1 Contributor
2 reviews
Reviewed 1 November 2013

I have nothing bad to say about this hotel at all. Check in was extremely quick as I didn't have to queue when I arrived at 11:00am, and check out was even quicker as I was able to just drop the room keys into a box at reception. The room was far better than I imagined as we were upgraded to a suite free of charge and we were extremely surprised when we weren't told this initially and found out when we walked in the room. The rooms were very tidy and very spacious, and our beds were made both nights which was nice. Breakfast was great and the choice was really good. We didn't have to queue for long both mornings, I would say we had to queue about 10 minutes the first morning but this was still good considering how busy the breakfast room was. Also the 15 minute shuttle bus was very convenient even though it was a bit busy on the way back from the park in the late evening. Overall a beautiful hotel with friendly staff, I will definitely stay here again.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sarahl500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 1 November 2013 via mobile

Stayed there in October for 5 nights. Kids loved it as it's very much geared to them. Rooms were acceptable with a comfortable double and bunk bed for the kids. breakfast was very good with a nice range. You really need to get there well before 8am to avoid a massive line. They sometimes open up the evening restaurant to handle the overflow but don't count on this. Go early. Restaurant was expensive, €29/€11 adult/kid excluding drinks. Food was good but the meats tended to be tough and overcooked. This being said it's better than any of the food available over at Disney (a low bar to cross). swimming pool was good and a hit with the kids. 12 noon checkout is helpful. The buses to Disney can get very packed, unavoidable unfortunately. Overall it's borderline 4* but one of the best in the area.

Stayed October 2013, travelled with family
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 October 2013

arrived to be told there was no water, no sanitisers anywhere to be seen, toilets disgusting and did not flush. Water still not available even after deadline and cold when it finally did come through the shower. No apologies, desk staff gave me someone else's bill (mine had been paid by another guest in our party) and dealt with this in a slow and unapolgetic manner. A shambles of a hotel.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank emma-jane c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Magny-le-Hongre hotels

Plymouth, United Kingdom
Level 5 Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 30 October 2013

Food was excellent, room clean, tidy and comfortable, only criticism is the queueing for check-in. Took forever as there was a sign saying "Queue here for checking" as being British, I did. I was the only one who did and who also stepped back so people alreadyat the desk could have some privacy. Stupid me! Never pays to be bBritish and polite, 5 people jumped the queue and were seento before me! The airport shuttle bus was well worked out and was nearly full. Very comfortable stay will recommend.

Room Tip: Room4100, away from the noise, 1 minute from dining room,reception and swimming pool.
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shelleye0803
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lancashire, United Kingdom
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 October 2013

if the hotel could organise breakfast to avoid a 30 minute queue, manage to provide a working iron within 7 hours of requesting one and finally if the courtesy bus to the park wasnt full on arrival at the hotel then maybe it could justify its high prices and 4* claim

Room Tip: save your money and stay in a budget hotel instead, but if you must stay here, just check everything...
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank andyinmorecambe100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carrickfergus, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 October 2013

We arrived to stay from 27 DEC until 1 JAN, 4 adults and 5 children, within 2 hours of arriving, my wife had her handbag and belongings stolen from the restaurant in daylight and with lots of people and STAFF around.
NO-one seemed surprised at this, not the manager, not the staff, this just appeared to be the 'NORM' and we were advised there were lots of 'ROMAN GYPSIES' in the hotel and to be very careful.
This naturally ruined the our stay and we were so worried about the other guests and staff in the hotel.

Brilliant we thought, we had booked a family hotel??? Not very family orientated at all.
The general service of the staff was poor, typical ignorant 2* FRENCH, and ridiculously high prices for food or drink is just ROBBERY.

We received an e-mail approx. 1 week after arriving home from the hotel, apologising for what happened and saying their insurance company would replace our stolen items.
After 9 months and numerous e-mails, the insurance company has never contacted us despite several promises from the hotel that they would.

Would I recommend it? NEVER! pay extra and stay in a Disney Hotel, we definitely will next time, this is the last thing you want to experience on a family holiday with children.

  • Stayed December 2012, travelled with family
    • Value
    • Service
Helpful?
3 Thank Gary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Magny-le-Hongre
0.1 mi away
Explorers Hotel
Explorers Hotel
#2 of 8 in Magny-le-Hongre
3,875 reviews
1.2 mi away
Disneyland Hotel
Disneyland Hotel
#1 of 3 in Chessy
5,283 reviews
0.2 mi away
Vienna House Magic Circus Paris
Vienna House Magic Circus Paris
#4 of 8 in Magny-le-Hongre
2,802 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
B&B Hotel Disneyland Paris
B&B Hotel Disneyland Paris
#1 of 8 in Magny-le-Hongre
1,033 reviews
0.6 mi away
Disney's Hotel Santa Fe
Disney's Hotel Santa Fe
#9 of 52 in Marne-la-Vallee
5,723 reviews
1.3 mi away
Radisson Blu Hotel at Disneyland Paris
Show Prices
Show Prices
Show Prices

Been to Vienna House Dream Castle Paris? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Vienna House Dream Castle Paris

Property: Vienna House Dream Castle Paris
Address: 40 avenue de la Fosse des Pressoirs, 77703 Magny-le-Hongre, Marne-la-Vallee, France (Formerly Dream Castle Hotel at Disneyland Paris)
Region: France > Ile-de-France > Seine-et-Marne > Marne-la-Vallee > Magny-le-Hongre
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Magny-le-Hongre
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Vienna House Dream Castle Paris 4*
Number of rooms: 397
Official Description (provided by the hotel):
A MAGICAL WORLD OF FAMILY FUN Vienna House Dream Castle in Paris is like a magical world in beautiful French garden surrounds, designed in the style of a historic palace. See your children's eyes widen when the Dream Castle mascot pays them a visit. With its perfect location, right by Disneyland(R) Paris, this hotel is the ideal holiday destination. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Jet2Holidays , Expedia, Hotels.com, Odigeo, Priceline, Ebookers, Ctrip TA, Superbreak UK, Agoda, TravelUp, TripOnline SA, 5viajes2012 S.L., Evoline ltd, getaroom.com, HotelsClick, HotelQuickly, HRS and Cancelon so you can book your Vienna House Dream Castle Paris reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Dream Castle
Dream Castle Disney
Dream Castle Hotel Disneyland Paris
Dream Castle Hotel Paris
Dream Castle Hotel Disneyland Resort Paris
Castle Dream Hotel
Vienna House Dream Castle Paris Magny-Le-Hongre, France - Marne-La-Vallee

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing