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“does what it says on the tin” 4 of 5 bubbles
Review of Vienna House Dream Castle Paris

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Vienna House Dream Castle Paris
Ranked #3 of 8 Hotels in Magny-le-Hongre
Zwevegem
Level Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“does what it says on the tin”
4 of 5 bubbles Reviewed 1 July 2014

We spent one night in a family room for four in this hotel which is ideally situated a few minutes' drive away from the Disneyland Paris resort. Friendly welcome at check-in. Rooms comfortable and clean. Tiny but functional bathroom. The children liked the bunk beds. Breakfast ok but nothing special. Breakfast room too small for such a large hotel. We were lucky to get seated straight away but had we arrived half an hour later, we would have had to wait in a long queue before getting a table. We used the free shuttle bus to get to the Disney parks. Great service. All in all a good hotel which I would definitely recommend for people who don't want to pay through the nose for accommodation when visiting Disneyland for two or more days in a row.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Boeboelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (414)
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England
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 30 June 2014 via mobile

Just returned from a 3 night stay and can only rate as average.
Arrived at around 14.45 and made an attempt to check in, this was not possible as check in is from 15.00 This wouldn't have been a problem if during the 15 minute wait we had not noticed other families successfully checking in anyway.
Breakfast was again disappointing. I felt like I was doing laps of the room and it's the first time I have ever had to set my own table in a hotel restaurant. Food was what you would expect but making toast was near impossible with the equipment provided.
Room was spacious and clean but the pillows and towels were tiny
Overall this hotel filled it's purpose. That said we hardly spent any time in it so that wouldn't be too difficult!

  • Stayed June 2014
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank congus1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
glasgow united kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 29 June 2014 via mobile

Stayed here in 2012 with my we boy and niece and mrs it was a lovely hotel free shuttle to park although bus was really busy at times hard to get buggy on and that was in may thinken of returning next year hope as good grt family hotel

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank keithg009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
umina
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 28 June 2014

Dream castle is a beautifully presented hotel in lovely grounds, with good amenities for children - my kids (10 and 7) loved the pool, and playing tag in the gardens. They also enjoyed the 'arcade' games, but due to the price (between 2-4 euros) they had limited access to them. We loved the breakfast - it did us all day, and saved us money on buying lunch at disneyland. My only negative is the shuttle bus - it serviced 4 hotels, we were the last (not sure if that is always the case, but it was the days we were there) and one day it was full by the time it arrived, so we ended up waiting 40 mins in total. This would definitely make me reconsider staying here again - i would investigate other hotels that seem to have their own shuttle bus.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Mpierc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ferrol, Spain
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 25 June 2014

The four stars category is only supported -and not vigorously- by the infrastructure component. Nice location and quite new facilities; ample bedrooms in quite good condition (very small pillows). However, only one bar with a limited menu and a slow service as well as only one restaurant. Amenities for children have to be paid (standard: 2 euros).

The service component, resulted in inadmissible waiting lines for the check in; but above all, inadmissible waiting lines, disorder and lack of planning for breakfast. Tens of people forming a queue from the main hall going downstairs to the breakfast room. Patiently waiting with children more than one hour in a slow procession for having to wait again for self service, not cleaned tables and disorder leaves the feeling of being treated like a flock of sheep. The personnel, though enough in number and kind in disposition, ineffective, indicating a lack of proper planning.
I agree recent comments: this is at most a three-star hotel. Poor value for money.

  • Stayed June 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank David d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Magny-le-Hongre hotels

Rio de Janeiro, RJ
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 23 June 2014

The hotel is nicely decorated, close to the parks and have some amenities for children. That concludes my positive review. On the negative and very unpleasant side, terrible queues for check in and out, for no apparent reason whatsoever apart from lack of any planning, the smell of vomit on the corridors to the rooms, the 1-hour queues during breakfast because, as the restaurant manager put it “it is sunny today so a lot of people woke up early” . There were virtually no IT facilities (there are two PCs for the entire hotel and just one printer machine that did not work even after repeated requests). I could go on and on with the multiple defects of the hotel (empty mini-bars, unresponsive managers or “invisible” ones even after multiple requests to speak to them). Ultimately, the impression is that the management of the hotel lacks any proper planning, with clearly insufficient staff to service customers to a decent level. How does the hotel boast four stars is beyond me. The hotel is the best pre-chamber of the tower of terror in the park.

Room Tip: Go to another hotel
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  • Stayed June 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank Victor_rio2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerFR, General Manager at Vienna House Dream Castle Paris, responded to this review, 26 June 2014
Dear valued customer,

Thank you very much for your stay at the Dream Castle hotel, and for having taken the time to write your comments.

We are happy to hear that you enjoyed the decoration of our hotel.

With regards to the waiting time at reception and in our restaurant, as well as for the mentioned lack of service provided, we are very sorry for the inconveniences caused, and we would like to assure you that this does not meet our usual standards.
Your feedback is very important for us and has been shared with our employees and our management team, in order to apply improvements for the future.

It would be a great pleasure for us to welcome you back to our hotel, in order to completely satisfy you and your family, and we remain at your disposal for any further questions or requests you might have.

Yours sincerely

Goran TODOROVIC
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 23 June 2014

body shampoo bottle provided but no body shampoo liquid inside!
we paid room and breakfast but no breakfast for us in the morning!
corridor level 3 smells like dirty socks.
we entitled meal discount coupon at first day arrival but front desk refused to give us then end up we cannot have meal discount coupon! front desk staff is not friendly.
food quality is bad, coke drink served nearly dinner finish when we order drink before we sit on the seat! my hot chocolate served in cold because they serve me nearly dinner time finish!
not value of money at all! I definitely write to my agent to get refund because we didn't get what we paid for it. please choose other better hotel instead of this one if you do not want to ruin your holiday mood!

Room Tip: child run at corridor, you can hear the sounds clearly even room door shut! corridor smells like dir...
See more room tips
  • Stayed June 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Alice B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerFR, General Manager at Vienna House Dream Castle Paris, responded to this review, 26 June 2014
Dear valued guest,

Thank you for your stay at the Dream Castle hotel, and for having taken the time to write your comments on Tripadvisor.

We are very sorry to read that we could not fully meet your expectations during your stay with us.
Your feedback regarding the lack of service from our employees as well as the mentioned bad odour in your corridor do not meet our usual standards, and has been taken very seriously in order to apply improvements for the future.

Regarding breakfast kindly note that our breakfast restaurant is open until 11am, and we are sorry if you could not use this service.

It would be a pleasure for us to welcome you back to our hotel, in order to completely reestablish the image of our hotel, and to satisfy you and your family.

Do not hesitate to contact us for any further questions or requests you might have.

Yours sincerely

Goran TODOROVIC
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vienna House Dream Castle Paris

Property: Vienna House Dream Castle Paris
Address: 40 avenue de la Fosse des Pressoirs, 77703 Magny-le-Hongre, Marne-la-Vallee, France (Formerly Dream Castle Hotel at Disneyland Paris)
Region: France > Ile-de-France > Seine-et-Marne > Marne-la-Vallee > Magny-le-Hongre
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Magny-le-Hongre
Price Range (Based on Average Rates): £
Hotel Class:4 star — Vienna House Dream Castle Paris 4*
Number of rooms: 397
Official Description (provided by the hotel):
A MAGICAL WORLD OF FAMILY FUN Vienna House Dream Castle in Paris is like a magical world in beautiful French garden surrounds, designed in the style of a historic palace. See your children's eyes widen when the Dream Castle mascot pays them a visit. With its perfect location, right by Disneyland(R) Paris, this hotel is the ideal holiday destination. ... more   less 
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Also Known As:
Hotel Dream Castle
Dream Castle Disney
Dream Castle Hotel Disneyland Paris
Dream Castle Hotel Paris
Dream Castle Hotel Disneyland Resort Paris
Castle Dream Hotel
Vienna House Dream Castle Paris Magny-Le-Hongre, France - Marne-La-Vallee

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