Just came back from my family holidays in Paris and Disneyland. We booked this hotel due to the proximity to Disneyland and because it seemed nice in the pictures. Location is indeed very good and the shuttle bus service from and to Disneyland is very good.
However, the service provided by the hotel is at best average. We stayed there for 3 nights, at the family room being a family of 4. We left the hotel in the morning and returned very late at night from the parks. On night 2 we came back to notice that we only had 2 towels in our bath. We called reception, they apologized and brought us another two towels. On night 3 we returned at midnight to see that our room was not cleaned at all. We called reception, they apologized again and said they would bring us fresh towels shortly. After 15 minutes, and having not towels brought I called again and nobody answered. 20 minutes passed and I called again, the employee apologized saying that they were very busy that night but somebody will pass by shortly. Finally "somebody" passed by half an hour after after my first call and with my girls already asleep and brought towels for us to have our shower.
Further to that above incident, I have to comment on the breakfast. We always had to queue to get a table as the room cannot accomodate the hundreds of hotel guests. The food and beverages are at best average and i have noticed that the plates and mugs were not very well cleaned either ( i noticed food spots in a few plates to be precise)
I need to clarify here that the employees were all polite and willing to help
To sum up, I am sure that the only positive of this hotel is its location but again I am sure that you can find this in other hotels of the area and need not face what we did.
- Official Description (provided by the hotel):
- A MAGICAL WORLD OF FAMILY FUN Vienna House Dream Castle in Paris is like a magical world in beautiful French garden surrounds, designed in the style of a historic palace. See your children's eyes widen when the Dream Castle mascot pays them a visit. With its perfect location, right by Disneyland(R) Paris, this hotel is the ideal holiday destination. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Jet2Holidays , Hotels.com, Booking.com, Expedia, Lastminute, Hotelopia, Odigeo, Superbreak UK, TravelUp, TripOnline SA, Traveltool, S.L.U., HotelsClick, Evoline ltd, Cancelon and HotelQuickly so you can book your Vienna House Dream Castle Paris reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Dream Castle
- Dream Castle Disney
- Dream Castle Hotel Disneyland Paris
- Dream Castle Hotel Paris
- Dream Castle Hotel Disneyland Resort Paris
- Castle Dream Hotel
- Vienna House Dream Castle Paris Magny-Le-Hongre, France - Marne-La-Vallee