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“Hotel is a little bit shabby but excellent a la carte restaurant”

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Habarana Village by Cinnamon
Ranked #2 of 8 Hotels in Habarana
Surrey
Level 4 Contributor
47 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Hotel is a little bit shabby but excellent a la carte restaurant”
Reviewed 14 February 2014

There's not much in Habarana so you will need to eat in the hotel. We were B&B so ate in the la carte restaurant where the food was excellent, really top quality fare, also very reasonably priced. The whole dining experience was spoiled somewhat by a group of Japanese guests who's children ran riot through the restaurant. We felt for the staff as clearly they did not feel they could say anything, but it was pretty bad. The hotel has seen better days, our tv was ancient and didn't work properly. We weren't that bothered but some guests might be. I loved the monkeys dashing about in the trees on our way to breakfast. Staff were friendly and helpful. Would recommend.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank annelizabethSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conrad D, Manager at Habarana Village by Cinnamon, responded to this review, 8 March 2014
Thank you for sharing your review on Trip Advisor following your recent stay with us.
We sincerely apologize for the unpleasant experience you had with us during your stay.
We do take constructive feedback seriously and we sincerely regret that certain areas, especially the TV, which did not meet your expectations.
Rest assured we will take necessary measures to rectify the issues highlighted.
Thank you for taking time to write to us and we certainly hope to have you with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (213)
Date | Rating
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English first
Norwich, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 February 2014

My husband and I stayed in this hotel for 3 nights booked through Trailfinders. We were greeted with a cold towel followed by papaya juice while they are checking us in. The reception staff are all very helpful, friendly and courteous. Our room is a chalet style within the vast ground. The room and hotel amenities area are well kept. Our room was spacious with tea/ coffee facilties, mini bar, safe, and TV. The bed is huge. The restaurant /bar area is situated in one open plan building which one look out to the swimming pool and lake. Very nice setting. We had our laundry done on both days and it arrived cleaned and ironed by the housekeeper. The housekeeper is very attentive and our housekeeper named Sisira decorated our bed with two lovely swans made from using two white towels and flowers cardboard cutout writing have a nice journey on our last night. It was a very nice touch. We were very touched by it. We gave him a nice tip for cleaning our bedroom.

At night you can have a buffet style dinner but we decided to go for ala carte meal instead as we don't eat too much. There were live music playing . On our last night we sat to eat our meals in the restaurant with live music played by duo. They are fantastic and we both thoroughly enjoyed their songs.

I would definitely recommend this hotel to stay. We both enjoyed the breakfast as there are a lot of choices from continental, English , American to local Sri Lankan breakfast. We enjoyed the different selection of fruits and fruit s juice as well.

I like this hotel as I'm able to wash small and light blouses and slack because we can hang it outside to speed the drying. The free wifi is a bonus as we had difficulty getting free wifi in India and Sri Lanka. You just need to tell the reception when checking in that you have how many devices so they can set it up for you. we don't have any problem with the wifi. This is an added bonus .

We walked round the hotel ground and watched the lovely sunset by the lake and the ground. We walked round and didn't realised we are in cinnamon lodge which they are just next door to chaaya village. We saw some monkeys playing and swinging from tree to tree. I took some pictures of the monkeys. While we are sitting outside the veranda we spotted a giant squirrel sniffing around the cleaner cart. The next thing the housekeeper gave the squirrel a banana and it took if off him and climed up the tree to finish eating the banana. What an experience. The housekeeper took another banana and lure the squirrel just in front of us so I can capture the filming and also taken photos. It's was definitely a one off experience.

Room Tip: We didn't used the spa. I love this hotel as the setting is beautiful and relaxing place just to...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Irene G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conrad D, Manager at Habarana Village by Cinnamon, responded to this review, 15 February 2014
Thank you for sharing your feedback following your stay at Chaaya Village. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 4 Contributor
36 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 12 February 2014

A fabulous location and great outdoor ameneties. Large comfortable rooms with a great shower room attached. In room wifi, tea and coffee making facilities. No complaints here.

Staff were friendly and efficient.
.
Best buffet dinner we have yet had but a bit expensive if you go for the full monty. Half the price buys soup/salad/Sri Lankan curries and tea/coffee. Breakfast was equally comprehensive and of a good standard. We only stayed one night but could happily have spent a whole holiday here. Very relaxing indeed.

Beware the Elephant rides close by. Don't know if they are associated with the hotel but after paying for the ride, guests are hassled and pressured by the 'drivers' for 'big tips' because the boss keeps all the money. Spoiled the experience and left a sour taste on the day.

Room Tip: As far as we could see the rooms were all good. Away from the pool area will be quieter.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fairman49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conrad D, Manager at Habarana Village by Cinnamon, responded to this review, 14 February 2014
Thank you for sharing your feedback following your stay at Chaaya Village. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wakefield, United Kingdom
Level 6 Contributor
176 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 12 February 2014

My husband and stayed here for 2 nights during our tour with Kuoni.
Our villa type room was spacious, as was the 'wet room' type bathroom, although the toilet seat was cheap plastic.
Toiletries were supplied in little ceramic pots.
Whilst we were there the electric went off on several occasions for a brief spell, probably due to the wet weather.
The grounds were very large with amusing monkeys,chipmunks and birds. There was a big lake where you could have a boat ride if you chose to.
It was lovely listening to the 'jungle' sounds on a morning and evening.
Unfortunately there is nothing around the area so you have to stay in the hotel.
It was dimly lit at night, and could prove to be difficult to walk on the pathway due to there being large gaps between the paving slabs.
The bar/lounge was large, staff were polite and friendly, drinks were reasonable, although wine was expensive due to it being imported.
The food was to die for, with a very extensive choice.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank soniaroberts05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conrad D, Manager at Habarana Village by Cinnamon, responded to this review, 13 February 2014
Thank you for your feedback following your recent stay at Chaaya Village. We are delighted to know that you enjoyed your stay with us. Whilst thanking you for sharing your positive feedback we eagerly look forward to having you with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grimsby, United Kingdom
Level 6 Contributor
119 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 11 February 2014

Located ideally for the 'cultural triangle' area of Sri Lanka, accommodation is in the form of individual cabins which are rather basic - large bed, concrete shower room, slightly smelly drains! However, the room and en suite were spotlessly clean and the staff had thoughtfully plugged in a mosquito device. There was a kettle and tea/coffee making facilities.

The restaurant / bar area is situated in a separate building and was lovely - fantastic - good forboth evening meals and breakfast, in fact some of the best we had in Sri Lanka. They did a special seafood BBQ one night and the prawns and lobster were the best I have had anywhere.

So don't be put off my the basic accommodation - it's comfortable and clean and the food and service second to none.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FifiOfGrimsby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conrad D, Manager at Habarana Village by Cinnamon, responded to this review, 13 February 2014
Thank you for your feedback following your recent stay at Chaaya Village. We are delighted to know that you enjoyed your stay with us. Whilst thanking you for sharing your positive feedback we eagerly look forward to having you with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Mateo
Level 6 Contributor
187 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 8 February 2014 via mobile

Symphony on the banks!
This lovely property sits by the lake and is nicely landscaped. Because of that in the morning hours one can hear all kinds of birds singing, calling out and whistling with the occasional peacock calls creating a magical symphony. The still waters of the lake add to the charm with plenty of egrets and other water fowls. One can see many of these birds easily as well. Select to stay at the Kingfisher Lodge (room) for a front row view and sounds. It is a lovely cottage, well appointed and very comfortable. The check-in check-out was easy. The chefs here know what they are doing. Food is very good - both Buffett and Ala Carte. Room service is fast and efficient. All in all a great place to base yourself for the various excursions or just to relax. Pool is huge and the hotel can arrange for elephant rides and bird watching.

Stayed February 2014, travelled as a couple
Helpful?
Thank Fulldistance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conrad D, Manager at Habarana Village by Cinnamon, responded to this review, 13 February 2014
Thank you for sharing your feedback following your stay at Chaaya Village Hotel. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 4 February 2014

We stayed here for two nights using it as a base while visiting Sigirya, Anuradhapura and Polonnaruwa. The pool, lake and grounds are lovely to relax in and wander around, especially in the morning. Our room was large and very nice with a king size bed, bath and indoor/outdoor rain shower. The staff were very friendly and helpful, one night the power in our room went out and it was fixed by the time we came back from dinner. The two breakfasts and dinners we had were amazing - great food and a good variety, including 8-10 Sri Lankan options at each. Would definitely stay here again.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NHK21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conrad D, Manager at Habarana Village by Cinnamon, responded to this review, 14 February 2014
Thank you for sharing your feedback following your stay at Chaaya Village. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Habarana Village by Cinnamon

Property: Habarana Village by Cinnamon
Address: Habarana 50150, Sri Lanka
Region: Sri Lanka > North Central Province > Habarana
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 8 Hotels in Habarana
Price Range (Based on Average Rates): £
Hotel Class:4 star — Habarana Village by Cinnamon 4*
Number of rooms: 108
Official Description (provided by the hotel):
Habarana Village by Cinnamon lies sprawled across 27 acres of luxuriant land bordering a stunning lake of Habarana. The hotel's cozy cottages, inspired by the typical thatched roof huts found locally, lie in clusters with low roofs and brownish yellow exteriors. Habarana Village by Cinnamon boasts of 94 Superior Rooms, 12 Deluxe Rooms and 2 Suites set in the middle of thousands of high-rise trees that provide fruit, medicinal properties and plenty of shade. ... more   less 
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Also Known As:
Chaaya Village Habarana Hotel Habarana
Chaaya Village Hotel Habarana
Chaaya Village Resort Habarana

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