Went to the Deerhound yesterday for lunch and ordered 2 meals, one of them I asked for was sausage, egg and chips. They already had ham and egg and chips on the menu and also they had sausage and mash on the menu. I first asked for a small portion of sausage egg and chips and the foreign waitress said she couldnt do a small portion so I would have to pay for a normal portion which I agreed. When it came out they bought me sausage and mash, told them its not what I had ordered, so the waitress went in and out came the waitress who had taken my order, she came out and blatently said you have to have whats on the menu and they only do sausage and mash. She offered to bring me out chips and egg at extra cost, I dont think so. Anyway she was very rude and did not admit she was wrong and had not understood and took my order down wrong. We had to pay upfront as we ate outside, if I hadnt I would have refused. I will definately not be going again. The staff should have some customer service training on how to be polite and treat their customers or they will be out of a job as there will be no custom to serve. After all that my Aunt and I swapped meals, as I didnt want the mash as it had carrot/swede mixed in with it. The Deerhound up to a few years ago was brilliant and my husband and I used to go there most sunday nights for evening meal, not again for sure.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.