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“Nice Hotel Great Locations”
Review of AC Hotel Som

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AC Hotel Som
Certificate of Excellence
Reviewed 24 November 2013

During our time in Barcelona, we stayed at the AC Hotel Som Arquitectura, L'Hospitalet de Llobregat our first impression from the outside was very good. The hotel looks nice from the outside and across the street there’s a mall and a Carrefour. As we made it inside the lobby and were waiting to be checked-in, we were greeted by the hotel manager and he gave us a thorough overview of the area and how to use the trains and the subways. The front desk was very professional and the housekeeping team members were very efficient and friendly. The hotel also has a full service restaurant, but we did not eat at the hotel restaurant. Overall good location, great price, clean hotel and professional and friendly team. The only downside, normally there was only one person working at the front desk (even during peak times), and this extended the time required to check-in and check-out. I realize this was probably done to save on operating cost, but even when the line was 3 to 4 customers long, the hotel manager (even when he did not appear to be busy) did not assist the one person working at the front desk to provide better customer service.

  • Stayed: October 2013, travelled as a couple
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1  Thank Semajzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IgnacioArias, Director General at AC Hotel Som, responded to this reviewResponded 27 November 2013

Dear reviewer,

Thanks so much for your nice words about your stay at the AC SOM by Marriott.

We are glad, you have enjoyed your visit to Barcelona.

Kind regards,

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170 - 176 of 547 reviews

Reviewed 17 November 2013

For our third visit to Beautiful Barcelona, my spouse and I had set our sights on this Marriott hotel located away from the crowds and noise. We stayed two nights to best deal with jet lag before enjoying our upcoming cruise. Our room was on higher floor, looking to the sea and Montjuic. It was large and clean, without carpets, factor that we always appreciate when putting luggage on the floor. One drawback: we couldn't open the large window, albeit a couple of inches, so as to get fresh air and thus were stuck with the AC. As we were too tired to go enjoy restaurants, we elected to take a short walk at the large shopping center across the street, where we got great foodstuff at Carrefour and made our own tapas for a quick dinner upon return to our hotel room. Following day we walked the Gran Via to City Center, enjoyed this elegant city, and came back by subway to the station Idefons Cerda, a stone's throw fro our Hotel: very convenient.

  • Stayed: October 2013, travelled as a couple
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3  Thank smartgrandpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IgnacioArias, Director General at AC Hotel Som, responded to this reviewResponded 18 November 2013

Dear reviewer,

Thanks so much for your nice words about your stay at the AC SOM by Marriott, it is highly appreciated.

The windows has their opening limited, because of safety reasons. But our AC system has a contribution of 10% outside fresh air.

We are glad you enjoyed your visit to beautiful Barcelona, and find our facilities and situation convenient.

Hope we can welcome you back soon!

Kind regards,

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Reviewed 11 November 2013 via mobile

I picked this hotel as it was walking distance to the Grand Via conference centre. Like so many hotels now the decor is dark with subdued lighting. Personally I think this makes the rooms gloomy and difficult to see, especially if you need to work during your stay. Please improve the bedroom lighting - that is a general comment I would like to share with all hotels employing modern interior decorators!

Otherwise the rooms were reasonably comfortable but sparsely furnished, there was a good choice for breakfast, & the coffee machine didnt break down. No evening restaurant only bar food/room service menu & very little choice locally.

Stayed: November 2013, travelled on business
1  Thank JossM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IgnacioArias, Director General at AC Hotel Som, responded to this reviewResponded 13 November 2013

Dear Guest,

Thanks so much for your time reviewing the AC SOM by Marriott.

We are on our way to improve the room's lighting, but as far as we have to respect the stylish decorated rooms, it's not easy. But we will (and I hope you can check it on your next visit to the superb city of Barcelona)

It is true we do not have restaurant itself, but we offer our room service (both in the room and in the lobby) with a variety of quality products served the 24 hours, most of our guests prefer a casual dish, such as salads, pizzas, sandwiches, burguer...served at any time they need to, rather than a formal service.

Best regards,

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Reviewed 9 November 2013

The hotel was OK. Nothing special but no problems either.

Very convenient to the subway and was super easy to head into Barcelona.

I did have a big scare after checking in and heading into Barcelona. I realized that the desk clerk had not returned my passport. Fortunately, a local allowed me to call the hotel and verify that they had it.

  • Stayed: October 2013, travelled as a couple
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2  Thank DJMotil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IgnacioArias, Director General at AC Hotel Som, responded to this reviewResponded 13 November 2013

Dear reviewer,

Thanks so much for sharing your experience at the AC SOM By Marriott.

We atre glad you've found us convenient for visiting the splendid city of Barcelona.

Best regards,

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Reviewed 7 November 2013

If when travelling to Barcelona you can afford a 500 USD room at the Mandarin Oriental or the Clarís (A personal favourite) do not hesitate to do check in at any of those fabulous properties. You will appreciate the exquisite hospitality, world class service and premium location. But otherwise... AC Som is definitely the place you want to stay. Conveniently located (Close to the airport. Next door to the Fira. Very well connected with major touristic spots) and perfectly well appointed, AC Som will provide nice rooms, excellent breakfast and a service as good as it gets. You will be immediately recognised as a Marriott preferred guest by the ever gentle, hands on and ultimately professional General Manager himself, and you will have a devoted staff ready to help you make the most of your stay in Beautiful Barcelona.
In Barcelona or elsewhere, it is extreme unlikely to find a hotel that delivers a first class guest experience and a second to none service level at such affordable rates.

  • Stayed: November 2013, travelled with family
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1  Thank Javier A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IgnacioArias, Director General at AC Hotel Som, responded to this reviewResponded 11 November 2013

Dear Guest,

Thanks so much for your nice words about the AC SOM by Marriott.

It's our pleasure to find out that you've enjoyed your stay and your visit to the City of Barcelona.

All the staff will really appreciate your review to their daily hard work.

Hope we can welcome you back soon for your next visit to the splendid city of Barcelona.

Best regards,

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Reviewed 5 November 2013

Reasonably priced because it's nowhere near city center. If you take a cab be prepared for the driver to not know the hotel, so have the actual address on you. Night staff is beyond incompetent. Waited way too long for service at the bar which is right next to the reception desk, so the concierge just watched us waiting for service rather than trying to get someone. Didn't get our morning wake-up call until 45 minutes after requested, then the woman tried to claim she had been "trying to get us." We were asleep in the room, what kind of an excuse is that?

Not up to Marriott standards.

  • Stayed: October 2013, travelled as a couple
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1  Thank Mary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IgnacioArias, Director General at AC Hotel Som, responded to this reviewResponded 11 November 2013

Dear reviewer,

Thanks so much for sharing your experience at the AC SOM by Marriott.

First of all, I want to aplogize for the inconvenients you've found during your stay.

All our front desk staff works hard to try to make our guests feel comfortable (as you can read in most of the Tripadvisor's reviews), we don't have specific workers for the night service.

About the wake up call, we always take special care for this delicate service, because of its importance for our guests. Think that we are not English native, we translate from Spanish, and sometimes we make mistakes, because we want to use the same expresions, with the same words, than in our language. We were not looking for you, but in your room, the point is that if you don't answer the first phone calls, we send someone to the room to knock the door, and this takes time.

By the way, we hope you have enjoyed your visit to Barcelona, and we wish to welcome you back soon.

Kind regards,

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Reviewed 1 November 2013

This hotel is a few blocks away from the metro. Nothing nearby except a mall. The day managers speak fluent English and are helpful. The evening staff not so!
Pigeons roosting disturbed us while trying to sleep. So request a different floor.
Last night a couple was robbed in front of the hotel! They were approached by a group of 5 lads. Unfortunately they took their passports plus???
Be careful while you travel.

Room Tip: Do not stay on the 9th floor because of the pigeons.
See more room tips
  • Stayed: November 2013, travelled as a couple
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2  Thank Carol C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IgnacioArias, Director General at AC Hotel Som, responded to this reviewResponded 6 November 2013

Dear Reviewer,

Thanks for sharing your experience at the AC SOM by Marriott.

The ninth floor is the most requested by our frequnt guests, and we never had a complain in that way. We will find a solution to avoid the noises.

We are placed in a quiet and safe neighbour well connected to the city center, but, unfortunately, we all have to take care when traveling, a bad experience can happen to anyone in any city all over.

Kind regards,

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Additional Information about AC Hotel Som

Address: Arquitectura 1-3, 08908 L'Hospitalet de Llobregat, Spain (Formerly Minotel Capital)
Region: Spain > Catalonia > Province of Barcelona > L'Hospitalet de Llobregat
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#4 Luxury Hotel in L'Hospitalet de Llobregat
#5 Family Hotel in L'Hospitalet de Llobregat
Price Range: £50 - £161 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — AC Hotel Som 4*
Number of rooms: 102
Official Description (provided by the hotel):
AC Som Hotel has an ideal location for all guests, especially for those who come to Barcelona, either for leisure or for work, finding a few minutes from downtown and the airport. This modern and functional hotel is located in the new trade fair area of Barcelona, at the Fira 2 and within walking distance of some of the most famous museums and cathedrals of the city. In the surrounding area has a wide range of shops and restaurants by the mall near the Gran Via 2El Hotel AC Som cuenta con una localización idónea para todos sus huéspedes, en especial para aquellos que llegan a Barcelona, ya sea por ocio o motivos de trabajo, al encontrarse a pocos minutos del centro de la ciudad y del aeropuerto.Este moderno y funcional hotel está ubicado en la nueva zona ferial de Barcelona, concretamente en La Fira 2 y a poca distancia de algunos de los museos y catedrales más famosos de la ciudad condal. En sus alrededores dispone de una ámplia oferta de tiendas y restauración por la proximidad del centro comercial Gran Via 2 ... more   less 
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Also Known As:
Ac Som Barcelona
Ac Som Hotel Barcelona
AC Hotel Som Province Of Barcelona, Spain

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