I booked this hotel from cleartrip.com. Three days after my booking i recieved a weird email from cleartrip hotel fulfilment that this property has already been sold out. I asked them i have confirmation on my booking and charges have alredy been debited. Moreover, the booking is non refundable. They said the rooms were available but now it's sold out and they offered me some pathetic 2 star alternate hotels. Looking at other two reviews, i booked this hotel and planned my vacations in Pahalgam. But cleartrip or i don't know hotel managemnet ruined my plans. Looks like, they sold the property on higher prices or for more no of days to some other customer at backend.
My advice - If you want to book this or any other hotel, book it from makemytrip, yatra.com , bookings.com, hotels.com but AVOID CLEAR TRIP. There are loopholes in their services and they are not concerned about customer satisfaction.
- Official Description (provided by the hotel):
- COMFORT IN NATURES LAPHome away from home with beauty all around . The stream infront add water fun during daytime and smoothing enviorment at night . If u are looking for rejuvenating yourself Pahalgam Heritage is the place to be . Pahalgam Heritage can provide you best deals for your holidays . ... more less
- Also Known As:
- Hotel Pahalgam Heritage Kashmir