We booked a deluxe double room for one night as we were two adults with two children. But the hotel management upgraded us to a presidential suite with no extra cost because they wanted us to enjoy our stay at the hotel and make it a memorable holiday experience for us. The hotel is situated right in the midst of nature at its best. Serene atmosphere coupled with excellent guest relations, good service made us feel very special in the property. We really felt that we should have stayed there for another couple of days. The food especially ala- carte is tasty and reasonably priced. The options for vegetarians are also plenty. We felt that the buffet spread both for dinner and breakfast was lacking specially for vegetarians.The presidential suite offered to us was sheer luxury with spacious rooms, all modern amenities, good toiletries. The only drawback was the bathroom size. it was too small for a presidential suite. Otherwise this hotel is undoubtedly hospitality at its best. They offer the evening tea at the lounge as complimentary. Since we were unaware about this, the hotel staff realizing this went the extra mile to locate us and serve us the tea . This just shows how much they value the customer as the monetary aspect to it is absolutely negligible. However we felt that the rooms are slightly overpriced. Nevertheless it was a very memorable and enjoyable stay at the hotel and would definitely opt for it again. Infact they have hotels under the name of HEEVAN resorts at other places of Kashmir.
- Official Description (provided by the hotel):
- The only Resort property in Pahalgam situated amidst lush green pine trees with breathtaking views of beautiful snowcapped mountains and river Lidder. Ideally located on the splendid Rajwas plateau, adjacent to Pahalgam Golf course, away from the chaos of the market, the resort provides you the right ambiance for a memorable holiday. ... more less
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- Also Known As:
- Hotel Senator Pine-n-Peak Pahalgam Kashmir