The 7 days I spent at Aqua Blue Kos (with my girlfriend) were disappointing. I would not normally write a review, but this hotel fell way below expectations and I feel a sense of duty to warn others.
The disappointment mainly stems from unacceptable service across the board (barring the cleaning staff who kept the room tidy, although nothing spectacular).
The breakfast buffet was unspectacular but acceptable.
What was unacceptable though was the poor service by the waiting team in the breakfast room. In particular the waiter in charge of taking orders for eggs was extremely inattentive. Every morning he took what seemed like an eternity to take our order, despite numerous attempts to get his attention. It almost felt as though he (or the restaurant team) were keen for you to fill up on the buffet rather than take any orders for the egg dishes.
I also got the impression that Oranges in Kos are in short supply, as each diner is only permitted one glass of orange juice (which the waiters serve half full). One morning I requested a refill on two separate occasions only for the waiter to never return. Another guest informed me that they were actually refused a refill, and that the OJ is served on a glass per person basis.
It was my last morning at the hotel that topped all of this off though. I turned up to the dining room at 9:45 to be told by one of the waiting staff that "they were full" and asked "could you come back in 10-15 minutes?". This request I found to be totally unacceptable, having paid for the B&B option I expected to be able to eat breakfast every morning at my discretion between the hours of 7:30-10:30 as instructed, but clearly my expectations are too high! It actually turned out that there were 3 empty tables scattered around the dining room (inside and out) that the waiter had failed to notice. We were eventually escorted to a table, only to be asked to move as the table was in fact already taken. Finally settled outside, we waited, and waited some more to be served. No cutlery, no glasses, and no pastry basket were delivered to our table for at least 10 minutes. When we eventually made it to the buffet there was practically nothing left; a selection of walnuts, rolls, ham and a small chunk of cheese remained. I had to take matters into my own hands and sought out the waiter in charge of taking orders for eggs more actively, stopping short of shouting for him from across the room. I also over heard another dinner complain that "this is the worst breakfast ever", telling the waiter that "this is completely unacceptable".
The service in the bar also left a lot to be desired.
Not only did it take a lot of effort to get the waiters attention (despite being seated at the tables directly outside the bar more often than elsewhere), but it also took longer than acceptable for drinks and food to be prepared and delivered. On one such occasion I waited circa 15-20 minutes for drinks to be brought over (a bottle of water and a bottle of coke no less). In this instance instead of bringing the drinks over immediately the waiter decided it was more appropriate to deliver small courtesy fruit platters to everyone pool side (when I say platter I mean 4 small chunks/ slices of fruit).
the most peculiar note I would make on the Aqua Blue is the decision by waiting staff to scrawl in pen "Tip:" on the food and drink bills. Personally I found this to be very unprofessional and rather intrusive.
Be warned that the barman at the hotel is not the most capable mixologist. My girlfriend asked if it was possible to order a Mai Tai, after speaking with the barman the waitress assured her it was possible. When the drink eventually arrived there was little to no resemblance to a conventional Mai Tai; the use of the word little refers to the fact that the drink was served in a glass.
I had very few dealings with reception. On one evening I did request a taxi. They normally take only a few minutes to arrive, but after 20 minutes I returned to the reception desk to enquire whether the taxi would be arriving soon only to be told that "now is the busiest time for taxi's", I wondered why I hadn't been told this at the time.
On a more positive note the hotel is very well presented. The rooms are spacious and comfortable, and as previously mentioned well maintained by the cleaning staff. The pool area is comfortable and clean. The dining areas are all nicely presented in particular the outside dining areas. Although I spent little time in the Spa for what I am told it is also nicely presented.
- Official Description (provided by the hotel):
- The Aqua Blu Boutique Hotel & Spa is the ultimate destination of luxury and contemporary design, and the only proud member of the Small Luxury Hotels of the World on Kos Island. The hotel is a beautiful corner property right on the waterfront, and one of its greatest assets is the white sandy beach just steps from the hotel. A short, landscaped bicycle and car road to the center of the harbor and the historic town of Kos serves as a connection to the nearby town and its various attractions.With guest rooms with sea view overlooking the Aegean Sea and the Turkish coast, the hotel emits a sense of light and serenity, while visitors will be enchanted by the incredible sunsets. The hotel’s luxurious and contemporary guest rooms have been meticulously designed by renowned professionals and provide innovative features that use the latest technology and attractive design elements.A state of the art Fitness Center staffed with talented training experts, a beauty salon, and a revitalizing Health and Wellness Center are a perfect complement to the hotel’s enticing rooms and ambiance. A wide selection of spa treatments and facilities such as a Turkish Hammam, a heated swimming pool, and relaxing massage rooms provide the ultimate body and mind escape and relief.The stunning location, proximity to town, and beach access coupled with exceptional service and ambiance make the Aqua Blu the ultimate boutique hotel for the most demanding traveler of Kos. ... more less
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- Also Known As:
- Aqua Blu Boutique Hotel + Spa Kos/Kos Town