The town centre of Burnham-on-Sea has numerous choices for places to eat covering most of the day and evenings with a variety of menu's and includes the traditional 'take-aways' and 'sit down table meals. This requires the owners to compete for the local and seasonal trade as they need to focus on attracting customers by providing a service and value for money.
Mr Beans is under new ownership with a management pedigree, and a successful history of many years experience in this type of business operating in the town. This will assist them in identifying the 'needs'of the customer' to try and encourage sustainability by offering a service to ensure people return. This venture in this part of the High Street will be a challenge and I look forward to see the way they implement changes.
Gone, are the ridiculous flimsy light metal chairs and tables, they now have wooden furniture which is safe from accidents. The room is much lighter as the blinds are raised to allow daylight in and now gives the appearance of a larger space. A coat of paint and 'subtle' back-ground music makes the place seem more friendly together with their helpful staff. It was pleasing to see that used tables are cleared ASAP to maximise every opportunity for an extra customer due to the restricted space for additional tables.
Service at the counter for ordering is quick and the staff clearly prioritise this function by helping each other when it is busy. Prices were comparable to other similar establishments in the town but the presentation, quality and quantity was better than most. The experience of the owners in the town gives me confidence that they will look to preserve a 12 month service and not adapt the prices to a seasonal 'quick hit'. Their other premises are a credit to them and well respected by both tourists and locals. I wish them well.
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