We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Awful” 1 of 5 bubbles
Review of Rosewood Hungry Horse Burnham on Sea

Rosewood Hungry Horse Burnham on Sea
Price range: US$1 - US$24
Cuisines: Bar, British, Pub
More restaurant details
Restaurant details
Good for: Cheap Eats, Kids, Child-friendly, Groups
Dining options: Brunch, Breakfast, After-hours, Dinner, Lunch, Drinks, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Television, Waitstaff, Wheelchair Accessible
Bristol, United Kingdom
Level Contributor
1 review
“Awful”
1 of 5 bubbles Reviewed 31 May 2014

I have been a patron of this pub for many years. However after a gap of some months I have come here again a few times in the last few weeks. On every occasion the gents lavatory was out of orders with a scrappy notice informing patrons of "ongoing problems" and instructing them to go and get the key to the disabled toilet, thus potentially inconveniencing both able bodied and disabled patrons. Hence one star. Also in a half empty pub the volume on the multiple televisions is tuned ip so high that you are forced to go outside to have a normal conversation. However despite this the beer is kept quite well and the bar staff are nice.

Visited May 2014
Helpful?
Thank AardvarkGiblets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mark r, General Manager at Rosewood Hungry Horse Burnham on Sea, responded to this review, 4 August 2014
Thank you for taking the time to provide such valuable feedback to us. If you felt in your personal opinion that the televisions were too loud, you should of informed a member of our team and we would of gladly turned them down for you. We can only apologise for that oversight.

The men's toilets have now been updated and fixed also. We , again can only apologise for the inconvenience that this may of caused you, but we thank you for bringing these problems to our attention.

We look forward to welcoming you again soon, where you will have a much more enjoyable visit with us.

Kind regards,

Mark Robson
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

300 reviews from our community

Visitor rating
    86
    68
    43
    33
    70
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Gloucester
Level Contributor
57 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
“Good Pub Grub”
4 of 5 bubbles Reviewed 30 May 2014

Arranged to catch up with friends here for a meal, very nice meal, with quick service, only downside we were sat with our food but had no cutlery to eat it with, and had to ask twice for it. Otherwise the meals were really nice.

Visited May 2014
Helpful?
Thank collins14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mark r, General Manager at Rosewood Hungry Horse Burnham on Sea, responded to this review, 4 August 2014
Hi,

Thank you for the good feedback. I have passed your comments onto the team and we have now put in a place a brand new system where we will always provide you with all your cutlery and condiments before your meals are delivered. We thank you for raising this small concern with us.

Many thanks,

Mark Robson
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Great food and service”
5 of 5 bubbles Reviewed 18 May 2014

My wife and I visited the Rosewood over the recent bank holiday and were pleasantly surprised by the speed of service for this busy period. The staff were friendly and efficient and our food arrived at our table in good time.The food is just what what we were looking for, plenty of choice from the expansive menu with large sensibly priced portions . Would definitely recommend to all especially those looking for good value food in a family friendly environment

  • Visited May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
1 Thank Ben W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mark r, Manager at Rosewood Hungry Horse Burnham on Sea, responded to this review, 4 August 2014
Thank you for your kind comment. We are very proud our team here, and we are all looking forward to an amazing summer here in Burnham On Sea.

Hopefully see you again soon

Mark Robson
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxford, United Kingdom
Level Contributor
33 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Uninventive menu, cheap ingredients, poor cooking”
2 of 5 bubbles Reviewed 17 May 2014

The menu is great as long as you like burgers, chips, grilled food etc, but generally very uninventive and they're aren't many options if you don't like fried, greasy, or fatty food. Guess they must be aiming at families with kids - and those who aren't too bothered about eating their 'five a day.'

We ordered lamb shanks, which were simply disgusting - very fatty and badly cooked. Couldn't even be bothered to complain, just wanted to get out as soon as possible. The whole place looks tired and staff look like they can't be bothered to smile or make any effort. Will never return, a truly grim experience. This place really needs a complete refurbishment, a revamped menu, a better chef and new management as it's in a great location and could be so much better.

  • Visited February 2014
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Food
Helpful?
Thank Nathan_2911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mark r, General Manager at Rosewood Hungry Horse Burnham on Sea, responded to this review, 4 August 2014
Thank you for taking the time to write a review and we appreciate your comments.

I would like to state that we are a Hungry Horse branded business. We are not an independent gastro style pub nor are we a Michelin starred diner and we certainly never advertise that we are anything different. Hungry Horse is very proud about it's extensive menu and great value products. Greene King take great time in sourcing high quality, sustainable products. Greene king are very selective about what products go onto their menu too.

We are also classed as a restaurant where family's come out to treat themselves not to eat meals with us morning, noon and night. We, as a company feel that we have a great selection of salads, pastas,vegetables and gluten free meals. Our menu provides something for everyone and they are cooked to a high standard. I would like to apologise that you feel that we were not up to your expectations.

Thank you again for your comments

Mark Robson
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plymouth, United Kingdom
Level Contributor
31 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 44 helpful votes
“Don't bother...”
2 of 5 bubbles Reviewed 6 May 2014

We were only there for 45 minutes, and it was a shambles from start to finish.
The (albeit Bank Holiday) bar staff were insufficiently trained, and really had no idea what they were doing. I was incorrectly charged for my order, and the girl couldn't fathom out how to take the payment partly by card, and the odd bit of cash. She asked another assistant who seemed equally dumbfounded. After much head-scratching, a third opinion was summoned in the form of a chef from the kitchen, who gazed at the screen, and then walked off mumbling about computers.
'Fawlty Towers' sprang to mind, as I stood at the bar in disbelief!
All of this time, I was being openly discussed with comments like " he wants to pay part cash/part card!" as if I had attempted armed robbery, and how dare I anyway?
Eventually, after ringing up the entire order again, I was able to pay the required balance by card. The ninety-odd pence that was overcharged was virtually thrown at me without any form of apology, and I did feel that customer service training wouldn't be amiss!
The food was the usual 'average', and as the parking at this 'restaurant' is limited, the overall experience could only be described as POOR.
Really... don't bother!

  • Visited May 2014
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Food
Helpful?
Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mark r, General Manager at Rosewood Hungry Horse Burnham on Sea, responded to this review, 4 August 2014
I am disappointed to read that you feel our staff training is not to your expectations. We have recently recruited a brand new team for the up and coming summer months and , yes some are very inexperienced but like most things in life...it comes with experience.

I would like to re-assure you that if you came back to our business now, you would be very impressed with our excellent service now. All the team members have now been fully trained and they are amazing at what they do.

We look forward to seeing you again soon.

Mark Robson
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Rosewood Hungry Horse Burnham on Sea also viewed

Weston-super-Mare, Somerset
 

Been to Rosewood Hungry Horse Burnham on Sea? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing