We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Don't stay here. The service and food is terrible”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Airone Wellness Hotel
Ranked #1 of 4 Hotels in Zafferana Etnea
Certificate of Excellence
Reviewed 5 July 2009

Terrific view, but that is the only good thing I can say. Rooms are very small. Air conditioning did not work. The staff is surly and does not offer any help. The food is terrible ! The menu is fixed and precooked food is thrown down on your plate at 25 euro a person. There is no kitchen in the hotel. How anybody can serve bad food in Italy is incredible, and the owner should be sent to jail just for this. The wine list consists of three bottles of indifferent wine at 20 euro a bottle ! You are lucky if you can find anyone to serve you at the tiny bar. We were there for two days. Each night was a wedding at the hotel with loud noise and music until late at night. Do not stay here.

  • Stayed: July 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank 41,204,120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (899)
Traveller rating
Traveller type
Time of year
Language

57 - 63 of 900 reviews

Reviewed 3 July 2009

We stayed in this beautiful hotel for 3 nights. On our arrival at 3pm a wedding was in progress ands we we found it very difficult to park in the car park. When we checked in we were told that the pool area was being used by weding guests and that we were not able to go into the pool until 6pm. The wedding guests were there until 7.45 pm by which time it was time for dinner and we no longer wished to enter the pool. The following day we wanted to visit Mount Etna and had a lovely day there. On our return another wedding party was in progress and went on loudly until well after midnight right outside our bedroom. The following day we had earmarked as a day relaxing by the pool. We discovered that 3 weddings were due to take place that day from 1pm onwards and once again we would have to vacate the pool area to accomadate the guests. By this time we were really upset as the hotel had been chosen for its facilities as well as its proximity to Mount Etna and we were repeatedly being denied the use of them. We spoke to the manager who had many excuses and said his hands were tied and that a different person booked the weddings from the hotel guest bookings. No matter how much we emphasized the reason for the hotel choice ie. the lovely facilities combined to the proximity to Etna he did jot understand our greivance. That night fireworks whizzed past our bedroom window at 1am We were given a complementary meal and a bottle of wine as compensation. What they could not comprehend was that had we wanted to stay in Zafferana Etnea in a hotel without a pool we could have done so at much less cost. We were left feeling as if we were valueless as customers and sadly, in spite of the lovely position, view and facilities we cannot recommend this otherwise beautiful hotel. Beware......... the receptionist warned us that May and June is popular for weddings, but hotel guests are not advised of this.

  • Stayed: June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank lslyedmnds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Airone_Wellness, Web Marketing at Airone Wellness Hotel, responded to this reviewResponded 9 July 2009

Dear Guest,
I am very sorry you felt yourself as a "Hinderance" for the management, it is not so. We always try to solve all the problems our guest can have.. but maybe you forgot to write that you asked (the better word would be pretended !) a discount of more than 60 %, when our manager answered you it would not possible you have threatened to write on tripadvisor a very bad review (and magically it happens)..
However I just want to mark some points..
We gave you a sea-view room and not a standard room (where you would not heard noisy) and we offered you to change your room to solve the problem of noisy.
We offered you free of charge the use of our wellness centre.
We apologized you cannot use the swimming pool for a day.. but please say that it was just 1 day and it was a not normal situation with 2 weddings party..

Last thing: we will write on all web-site in wich we are that in May and June there will be the possibility to guest some wedding party.

We often try to lear from our mistakes, but ALWAYS

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2009

The hotel is out of the town and you need transport to be able to get to/from it as the local bus only goes one way each day. We found the reception staff very helpful and eager to try out their English. They were attentive and willing to respond to all our requests. The breakfast buffet was extensive and replenished regularly with more food as soon as the level dropped. The tables were cleared punctually so there was always room to sit. The evening meal was typically Sardinian - the cold plates and warm food is a typical Sicilian touch as we found in other restaurants which we used. We were served a choice of starter, choice of anti-pasta, choice of main course and sweet with free coffee in the bar after the meal. The bedrooms were of an adequate size with en suite facilities. We were lucky to get a room with a view over the town to the sea - make sure that you ask for one of these when you book - as the other romms overlook the road which goes past the hotel. The hotel offered to do our laundry for us and as it was done in house there was no charge for it. For a 3 stay hotel we found it to be more than adequate and would recommend it. For visitors looking for more luxurious facilities we suggest that you look at other hotels.

  • Stayed: May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank TravellerNeUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2008

We would not recommend using Hotel Airone in future because the restaurant and bar service was very poor and the standard of food was abysmal.

The food was often cold or nearly cold.
The plates were always cold.
The portions were small
The menu was unimaginative and very limited
The service in the restaurant was slow.
There was no choice of wine, just one type of red or white.
The breakfast buffet was adequate but no staff around to help.
All the used breakfast dishes were left on the tables as others came in to eat.
For a three star hotel we find it unacceptable that we were given plastic beakers for breakfast.
On a number of occasions the meat was not cooked through
The bar service was frustrating in the extreme. Each time we would have to go to reception, ask for service and eventually a glum looking individual would appear at the bar and unsmilingly stare at you. This happened every one of the seven nights we were there.
Because the food at the hotel was so poor we actually ate out on three occasions in mid afternoon. This obviously increased our expenditure considerably.

  • Stayed: May 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
1  Thank AlbertVictor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2007

We spent 2 nights at Albergo Airone. The hotel is located over the village of Zafferana Etnea on the road to the Etna, so it is a perfect basis to visit the vulcano, especially if you want to be there early in the morning which is the best time, because the clouds come generally few by few during the day.
It is a 3 stars hotel and it has the comfort that can be expected in that case : spacious and pretty decorated rooms, good beds, modern bathrooms ; it is very clean. The swimming pool is great and the hotel includes a free health center with spa, sauna, UV, etc..(we didn't use it).
There is a restaurant, but we didn't try it either, we prefered to take meals in the village at restaurants with terrasses, to profit of the italian streets atmosphere.
A perfect place then ? no, because there are dark points too : the quality or the service is rather unequal, depending on the members of the staff, some are just enough kind, let's say they just do what they are payed for, the smile not included.
Some are more pleasant. They don't all speak english.
Now comes THE big problem : we still wonder if we were in a hotel or in a night club .We were awaken in the middle of the 2 nights we spent there, by groups of people speaking, laughing, screaming, slamming doors, etc .. and it didn't last only 2 minutes, impossible to sleep ; so we finally called the reception to ask for silence ;that behaviour didn't really seem to shock them, must be usual probably ; the mess finally stopped but not quickly. Because of their intervention or by itself, we don't know.
Last thing ,, the last morning, we wanted to relax a last time at the swimming pool. Suddenly, the pool and the sunbeds were invaded by about 40 children! we like children, but still .. not the best for a relaxed time! We suppose that the hotel has accords with the school in the village.
In conclusion, if you want a comfortable hotel, close to the Etna and and you handle noise, it can be a good choice; if you want to rest quietly, avoid!

1  Thank LOUGIR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2007

I read the previous reviews of the Hotel Airone at Zafferana Etnea, near Catania, Sicily and didn't know what to expect. One review was glowing and the other did not like it at all. As I had chosen it for my honeymoon, I didn't want it to be a disaster.
In the end, I would say that the Hotel Airone is average, with some good elements and some bad.
Bay far the best thing about the hotel is the view, which on a clear day is absolutely stunning (make sure you get a room on the seaward side, preferably on the second floor). You can see all the way to mainland Italy and Taormina, and at night it is just as magical overlooking the local town. It is also very handy for Mount Etna, which is a short drive away (you can smell the steam and fumes from the hotel!).
The rooms are fairly good and large, but we had a problem that the air conditioning didn't work. We just had a fan moving the warm air around, and even that was after I had to ask reception to turn it on. The breakfasts were not very good, the coffee tasted burnt, the eggs had gone off and there were flies landing on the uncovered food (I tried covering it with napkins but the waiter kept removing them!).
A wedding was held in the hotel on the Saturday night and they let off fireworks right outside our room at 12.45am!
The swimming pool is very good indeed and there are other facilites like a gym, which we didin't get time to use.
The staff seemed a little 'cold' and there was quite a strange atmosphere in the hotel, certainly not exactly warm and welcoming. This was possibly because it was mostly empty when we stayed.
The hotel is high up on the hillside overlooking Zafferana Etnea. If you are reasonably fit it is about a 20 minute walk into the town at night (worth it) and a steep 30 minute walk back.
Basically, I think the hotel Airone was average and OK as a base for touring the east of Sicily. However, don't expect much luxury or personal attention.

  • Stayed: June 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
5  Thank Peter Mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2006

This hotel was recommended by a guide book, and also by an enthusiastic trip advisor member. The location is good if you want to hike on the Etna (yet it is still a 20 km drive to reach La Sapienza, at Etna’s foothill). The view is also very nice (on the seaside, because the rooms looking towards the Etna are above a road).
But the hotel is more like a tour hotel, not really charming. One of its drawbacks is the soundproofing of the doors: you hear everything that happens on the corridors and that may be noisy as it is difficult to close rooms’ doors silently.
We paid 120 euros for one night in a double room. A bit overpriced, especially since we stayed there in the first weeks of April when it was too cold for the swimming pool.

  • Stayed: April 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
2  Thank Eric_X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Zafferana Etnea
0.5 mi away
Hotel Esperia Palace
Hotel Esperia Palace
#2 of 4 in Zafferana Etnea
463 reviews
5.9 mi away
Grand Hotel Villa Itria
Grand Hotel Villa Itria
#1 of 1 in Viagrande
774 reviews
11.4 mi away
Il Picciolo Etna Golf Resort & Spa
Il Picciolo Etna Golf Resort & S...
#1 of 4 in Castiglione di Sicilia
888 reviews
Show Prices
Show Prices
Show Prices
11.0 mi away
Airone City Hotel
Airone City Hotel
#1 of 49 in Catania
258 reviews
9.7 mi away
Villa Neri Resort & Spa
Villa Neri Resort & Spa
#1 of 4 in Linguaglossa
418 reviews
10.6 mi away
4 Spa Resort Hotel
4 Spa Resort Hotel
#4 of 11 in Aci Castello
678 reviews
Show Prices
Show Prices
Show Prices

Been to Airone Wellness Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Airone Wellness Hotel

Address: Via Cassone 67, 95019 Zafferana Etnea, Sicily, Italy
Region: Italy > Sicily > Province of Catania > Zafferana Etnea
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Zafferana Etnea
Price Range: £69 - £113 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Airone Wellness Hotel 3*
Number of rooms: 62
Official Description (provided by the hotel):
The Airone Wellness Hotel has 62 rooms which include from the double rooms to the familiar rooms, differentiated in several typologies: standard, superior panoramic and junior suite, almost all have a balcony. Rooms are provided of the necessities for spending a nice stay, in each one there’s a private bathroom with hairdryer and toiletries, free mini-bar, TV Sat LCD with 32-inch screen, air conditioning, strongbox and tea facilities to allow to the guests to have always a hot drink whenever he want. Of the 62 rooms, 11 are placed in the Depandance, a three-storied building easy to reach directly from the parking, and enjoy a panoramic view on a grassy patio overlooking the eastern shore. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), TripOnline SA, Expedia, Hotels.com, Ebookers, HotelsClick, Cancelon and 5viajes2012 S.L. so you can book your Airone Wellness Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Airone Hotel Zafferana Etnea
Airone Wellness Hotel Sicily/Zafferana Etnea, Italy

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing