We are a mid 20's couple who holiday regularly and have experienced 5 star down to 2 star and have never been dissapointed so far. However the FINAS HELL HOLE has changed that!!!
On our first night we arrived at the hotel, first thoughts were ok to be fair untill we got into our room and noticed the first of many problems which we asked to be solved but immediately saw how terrible and rude both the receptionists were.
The people who were in there before us had kicked the door off (we knew this because the receptionist had the cheek to tell us, yet do nothing about it!) so the door lock was broken and our door would not lock! I went down to reception and mentioned it to the guy in reception, he then came up and was supposed to fix it, he never did and said "OH THIS IS OK ITS FINE IT WELL BE SAFE" !! NOT IN MY BOOKS!! Any way after the guy had gone back down me and my partner opened the balcony door to find out that was broken to!! So again i strolled down to reception!! Bearing in mind I had been up and travelling all morning noon and night and to get an attitude at reception (rolling of the eyes) this was the last thing we needed!! So again he came back up to have a loook and yet again did nothing about it but this time we were at least told some one would come up in the morning and fix every thing, so left it at that believing it would get sorted !! Did it ......... u must be joking!!
The air conditioning ...... went down to reception to pay for the air conditioning 50 euros! We were given the controls and went back to the room to un pack put air con on , and guess what.... that didnt work!! So went down to reception again to get spoken to in a disgusting manner, his words and i quote-"what do u want me to do about it!!" After this i just gave up i didnt want to make a seen overall i had just arrived on hoilday!
Luckily my partners parents were also staying in Pefkos,so due to such an unwelcoming atmosphere the next day we went straight to the Pefkos Beach Club Hotel which after even an hour we realised how fantastic it was!! We could not fault it any any way at all other then we should of stayed there!!
As the week went on we sat awaiting our cleaner...SHE NEVER ARRIVED!!! The whole holiday we did not have a cleaner at any time with no clean towels, no sweeping, no nothing!!
Lastly towards the end of the holiday (we had stayed away from the hell hole that is the FINAS as much as possible) as walking through the reception I fell down the stairs, banged my head and could have been seriously injured. The "professional" receptionist just stared whilst stood there chain smoking with no concern of the well being of her guest by not even attempting to ask if I was ok or apologise for the wet stairs that caused this!! ISurely not only is it a duty as a hotel representative, but as a human being to check that everything was ok??? NOT IN THE FINAS!!!
I cannot get across to anyone that is planning a holiday here how lovely Pefkos itself is. We regularly holiday and this was one of the best so far. People are so friendly (NOT IN THE FINAS) and there is something for everyone to do (including a fish pedicure which we both enjoyed) and it is aparent why people come back to Pefkos year after year!
The finas hotel is not fit for a dog, please dont ruin your Pefkos experience by staying at the FINAS. Stay away!! Dont do what we did and read the reviews and take a chance...it will ruin your holiday!
The final word, go to Pefkos and stay at the Pefkos Beach Hotel (or Pefki Islands which we visted one night!) Yes you pay slightly more but every penny is worth it. Have just got back home 20 mins ago and this is the first thing I have before I even made a cuppa as I do not want anyone to book the Finas! PLEASE PLEASE STAY AWAY FROM THE HELL HOLE!!!!
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- Also Known As:
- Finas Hotel Pefkos
- Finas Hotel Apartments Pefkos, Rhodes