Great site for very special mountain views.
Really like the feel of the place but think there hasnt been much attention to detail during room services and grounds maintence that really lets it down.
My suggested areas of attention below,
Reception should be uncluttered & dusted
Towels are not stained,plates not chipped
Investigate ways to make towels less stiff
Sweep verandah,replace teabags/coffee daily, Ensure sufficient plates cups cutlery
Freshen rooms with natural oils ie lavender or eucalyptus.
Pool- paint & seal pool areas
More shade or umbrellas
Grounds-Remove dead leaves & branches
Wipper snip around units, plant fruit trees
Rather than charge bbq- should sell frozen meat (profit) or homemade sweets from area?