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“Unfair treatment”

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Te Aroha Holiday Park and Backpackers
Woodside, Australia
1 review
“Unfair treatment”
Reviewed 15 April 2014

While set in a nice country environment, the management proved to have no integrity, and dishonest in their dealings. Just to warn others to be careful when dealing with them.
Towels provided, also had been washed with remnants of tissues evident all over them.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rosemary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnnaTeAroha, Owner at Te Aroha Holiday Park and Backpackers, responded to this review, 19 April 2014
Thank you Rosemary B for your review. I am concerned about your comments and if possible, could you please get in touch with me to elaborate on what caused your unhappy experience? Meanwhile I have instructed our laundry lady to pay better attention when folding towels, I am sorry about the problem with yours. I will always encourage any one to report such issues with reception so we can sort these out immediately.
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190 reviews from our community

Traveller rating
    56
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    25
    16
    29
See reviews for
72
63
20
5
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
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English first
1 review
Reviewed 13 March 2014

I lived for two days in Te Aroha holday park in one of the Tui cottage and I had a wonderful experience very quiet and got a chance to be in the hot mineral pool which was a big benefit after a long hiking trip.The cottage was clean tidy and had everything we needed and the owner Anna is such a sweet lady always ready to help and talks real polite and I got access to fast internet which is very rare in holiday parks with that kind of speed.I see alot of negative reviews but thats people with different opinions and at times people can expect some ups and downs at certain times.Lovely location and beautiful park.

Room Tip: TUI cottage near the pools and away from the noise
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HayabR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 12 March 2014 via mobile

Stayed overnight,staff very kind and helpful.had a cabin with fantastic views.cabin was compact,and had everything including tea making and microwave,the toilet/bathroom are communial,with powerful showers,if you have children they will enjoy the adventure play areas including tree house,trampoline flying Fox,and rope swings,would certainly come again.

Stayed March 2014, travelled as a couple
Helpful?
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 March 2014 via mobile

Needs some TLC and tidying up.
Trees are hanging down making it hard to safely park a Motorhome under.
Even driving through the gate there is foliage overhanging. The reception area is scruffy, and the swimming pool hasn't had water in it for some time.
On the plus side the playground has potential and looks like it's had some maintenance done recently.

Stayed March 2014, travelled solo
Helpful?
Thank Mypandabear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnnaTeAroha, Owner at Te Aroha Holiday Park and Backpackers, responded to this review, 7 March 2014
Thank you, Rosalie for your review. When we saw your beautiful tall motorhome navigating through the canopy of mature trees here, we realised that some of the branches were hanging a bit low, and thank you for bringing this to my attention last Friday when you checked in and apologies that it has made it a bit difficult for you initially. Good news is that last week, an Arborist spend the entire day driving along on a special mobile ladder ( called a giraffe) and pruned everything that could potentially be in the way of a travelling motorhome, whilst still leaving plenty of leaves to provide shade. Our large swimming pool is undergoing renovations but the small hot pool is in operation every night ( weather permitting).
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tauranga, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 January 2014

My kids, (8, 6 and 3) really enjoyed their stay here and would love to come again. There was loads for them to do which gave me some lovely down time too. The flying fox is awesome! The cabin we stayed in was cosy, quiet and good value. A very family friendly, relaxed place to stay.

  • Stayed November 2013, travelled with family
    • Value
    • Location
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Helpful?
1 Thank Catriona L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellington, New Zealand
1 review
Reviewed 22 January 2014

Te Aroha Holiday Park is an excellent value camping ground. Mostly we love that the owners are okay with families like ours that have dogs and even have a paddock out the back for off lead running around. The amenities are excellent (incl the lovely pool and great flying-fox!). Also Te Aroha is a really sweet town, with no big-box stores and great mountain-bike trails.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnnaTeAroha, Owner at Te Aroha Holiday Park and Backpackers, responded to this review, 25 January 2014
Hi there Chris B. Thank you for your review of your stay at Te Aroha Holiday Park. We are pleased you liked the fact that your children could entertain themselves while you enjoyed piece and quiet and observing the grazing farm animals. Can't wait to have you back again. Best wishes, Anna
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Wellington, New Zealand
1 review
Reviewed 21 January 2014

We booked Apple Cottage and a Family Flat at Te Aroha Holiday Park and had a great four night stay. The accommodation was clean, well equipped and great value and the playground was a real hit with our two children (aged 7 and 4) who spent hours outside. The summer pool was popular too. We found it a great base to explore Karangahake Gorge and Waihi. The owners were really helpful and let us know quickly when we left something valuable behind and communication was great. A really enjoyable stay, thanks very much.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Sarah U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnnaTeAroha, Owner at Te Aroha Holiday Park and Backpackers, responded to this review, 25 January 2014
Thank you for your feedback, Sarah U. Apple Cottage and the Family Flat at Te Aroha Holiday Park are an ideal combination for family groups, offering privacy in the Cottage and space for families in the larger flat. I will also pass your compliments on to our great summer cleaning staff. Best wishes, Anna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Te Aroha Holiday Park and Backpackers

Property: Te Aroha Holiday Park and Backpackers
Address: 217 Stanley Road South | R.D.1, Te Aroha 3391, New Zealand
Region: New Zealand > North Island > Waikato Region > Te Aroha
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 3 Speciality Lodging in Te Aroha
Price Range (Based on Average Rates): £
Hotel Class:3 star — Te Aroha Holiday Park and Backpackers 3*
Number of rooms: 78
Official Description (provided by the hotel):
Selection of different accommodation types, ranging from backpackers Cabins to modern apartments. Lots of privacy and space provided in this rural park, grazing farm animals surround this peaceful setting with uninterrupted mountain views. Free of charge WiFi and Hot pool on site operating in the evening. Cottages and Cabins with linen supplied to all double beds. Fantastic playground on tree-swings, flying fox, pedal go-karts. Choose us if you like the quiet countryside, only a short 3 minutes drive from Te Aroha coffee-shops and restaurants. Holiday Park with adventure playground, flying fox,tree swings, out of the ordinary. Motel type Cottages, Cabins and Backpacker caravans for the budget traveller. In addition we also offer camping sites, communal kitchen and showers plus toilets for those guests who prefer private cabins or caravans. Cook a Bar-be-que under our oak trees, use our special alfresco pool with hot mineral water, open all year between 6.30 Pm - 8.30 Pm under an umbrella of sparkling New Zealand stars. ... more   less 
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