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“Rosebank was AMAZING. Planning on booking Santa Neta.” 5 of 5 bubbles
Review of Santa Neta Apartments

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Santa Neta Apartments
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Rosebank was AMAZING. Planning on booking Santa Neta.”
5 of 5 bubbles Reviewed 31 August 2011

I need to start by saying that Sandie is great!

Before our arrival, she answered all of my annoying customer emails and gave me all of the details I needed to make an informed booking decision.

When we arrived, we were greeted at the airport as promised and taken to our room. I was amazed at how beautiful the decor was (even though I had already seen pictures). I have stayed in Barbados three times and this was by far the best accommodation. Everything is updated and very cozy.

Regarding the negative comments from the gentleman who didn't like the service fee:
I am also in customer service and you sir are the type of customer people ask not to return.
Sandie was more than happy to have our sheets and towels changed when we asked. ALL YOU HAD TO DO WAS ASK!

Sandie and Richard, thank you for offering such wonderful accommodation and thank you for keeping your rates affordable. We hope to return next May.

  • Stayed May 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank candicetheresa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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21 reviews from our community

Traveller rating
    11
    5
    5
    0
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Families
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Kenora, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 14 August 2011

I have been going to Barbados since 1978 and when my husband and I planned a last minute trip in Feb 2010 we could not get our usual apartment. We discovered Santa Neta and we were so pleased with everything from the location to the service to the whole setup. We have since recommened this place to 4 other couples and stayed there again in Feb 2011 with 2 our couples, all these friends and family members of all ages did not have 1 negative thing to say about Santa Neta and are planning return visits. We are returning again in Feb 2012 with friends. Sandie is most accomadating, nothing is to much trouble as a matter of fact when my husband became ill last year she wanted to arrange for a doctor, the apartment is very well equipped, and every year Sandie addes extras ( this year a BBQ). In terms of the taxi fee, I think it is very reasonable, where can you go in Toronto for $30? After reading KONG's review we were very disapponted with his unfair comments, sounds like he was looking for something for nothing.
Santa Neta suits our travel needs to the tee, we love being able to get up in the morning make coffee look at the sea, then go across the road to the boardwalk and down to the beach. We love sitting on the patio at the end of the day for cocktails and either heading out to one of the many nearby restaurants or cooking our own dinner. Over all Santa Neta is great value and we feel right at home.

  • Stayed February 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank stormbay_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 18 June 2011

This IS A FULLY SELF CATERING FACILITY. so I did not expect any service. but why was I charged a daily service fee? When I asked about this, I was told " all hotels in Barbados charge a service fee. That is true, but hotels clean,change linens, towels etc.etc. I stayed 5 nights here, I did not see or hear from anyone from management until the last I went over to Rosebank Apartments to meet Sandie to close my account.
Sandie also arranged for a taxi to meet me at the airport for which she quoted US$30.00. saying that it is the same fare charged by the taxis waiting outside the airport. This is not True. Waiting for my taxi I saw a sign board quoting rates for different areas of the city. My fare was Barbados $ 37.00 which is approximately US$19.00

So there was NO SERVICE for the fee charged
There was no client or customer relations
The room was very small, but clean, there was a raised nail head on the floor on which I scraped my feet
I slept on the same sheets for 5 days, used the same sheets for 5 days. I even took out the garbage. Yes I know it is "a fully self catering facility". But I was charged a daily service fee.

I have worked in the service industry for over 50 years,including banking,hotels & my own restaurants, so I should know about customer service, especilly when one is charged a fee for it. I also worked in Barbados for a number of months and have visited the island on numerous occasions, so I know it pretty well.

I moved to another lovely small apartment hotel close to St lawrence Gap & stayed with some people who really know about customer service, 6 more enjoyable days.No service fee was charged.

  • Stayed May 2011, travelled solo
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank The Kong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosebankBarbados, Manager at Santa Neta Apartments, responded to this review, 9 August 2011
In response to this guests complaints :
On our website it is clearly stated that Santa Neta is a fully self catering facility and that housekeeping is provided WEEKLY, but can be provided more often upon request (there was no request)...please check reviews on sister property Rosebank Apartments, which is run by me in exactly the same way, to see guests changing towels etc every day with no problem. The rate quoted to the guest included service charge which covers reservations, housekeeing before and after the visit, linens etc.
I personally tried calling the guest several times...he admitted to hearing the phone ring but was going out so did not bother to answer. He had both Richard and my number in case of a problem and never called (I wish he had called especially about the nail which would have been dealt with immediately as maintenace is a top priority for us).
In an effort to keep our rates low for all of our guests, we do not have a 24 hour front desk but rather have a few office hours a day where guests needs are looked after daily, and for arrivals after this time we arrange a reliable and safe taxi with whom we can entrust both our keys and our guests (if we change this it would raise rates by an average of US$20 a night which no one wants). The taxi makes 2 trips to the apartments (one to collect the key and the other to deliver the guest...he is not just sitting around at the airport waiting..). The rate for this service is US$30 and guests are very happy to receive this service as he gives them a helpful tour of the area (shops, restaurants, beaches etc) in fact they use him for most of their transportation and tour needs during their visit (as did this guest).
It should be noted that when the guest checked out, he moved to 2 other hotels before he found one that suited his needs. He wanted a discounted rate and chose the service charge as his discount. He told me that if the rate was not discounted that he would write a bad review. To be honest I could have just given him his discount and let him move on, but I felt that our excellent reputation at both Santa Neta and Rosebank Apartments was strong enough to weather this bad review and hope that both our present and future guests agree with me.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 6 April 2011

I stayed at Santa Neta on the advice of friends who had been to Barbados before and had stayed at the Rosebank Apartments nearby who are managed by the same wonderful Sandie as I and my friends had the pleasure of dealing with here at Santa Neta.
Very happy with the accommodation which had everything we needed - Just as photos suggest, air-conditioned rooms were very large, airy, with high ceilings and and a real warmth to the decor - you could tell the owners, (a newly wed partnership), had undertaken the recent refubishment of this beautiful and historic beach-front building with a view to creating a truly special place to call your own as you discover the beauty of Barbados.
As shown in the photo, Santa Neta is directly across the road from the beach, with a beautiful broadwalk running outside the front door of the house where you can take a leisurely walk (or an early morning run before it gets too hot!), past various restuarants and bars offering the finest and freshest local dishes and drinks before leading you to glorious Accra beach.i
All the other required amenities are within minutes walk - convenience stores, surf stores, coffee shops.. Getting around further afield is easy enough as apartments are located in the centre of Hastings with taxis running all hours nearby. Bridgetown is approx. 10 mins away by taxi.

In short - beautiful rooms, good price, right on the beach, run by the ever helpful Sandie, Billy & Elayne - Can't recommend Santa Neta enough!!

Thanks Billy, Elayne & Sandie (& Joey the dog) - we will be back!

Room Tip: Juat call or email Sandie - She'll do the rest
See more room tips
  • Stayed December 2010, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Lando4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Santa Neta Apartments

Property: Santa Neta Apartments
Address: Hastings | Christ Church, Hastings 15, Barbados
Phone Number:
Region: Caribbean > Barbados > Christ Church Parish > Hastings
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette
Hotel Style:
Ranked #6 of 9 Speciality Lodging in Hastings
Price Range (Based on Average Rates): £
Number of rooms: 4
Official Description (provided by the hotel):
Santa Neta is a delightful boutique apartment complex comprising four apartments all uniquely designed to provide very comfortable, yet affordable accommodation. A true home away from home in the heart of the south coast, they are just a mere few steps away from its beautiful beaches and array of bistros, restaurants, shops and bars. Thus making it a very convenient location. ... more   less 
Also Known As:
Santa Neta Apartments Barbados/Hastings

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