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“Good hotel in a decent location” 4 of 5 bubbles
Review of Ocean Two Resort & Residences

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Ocean Two Resort & Residences
Certificate of Excellence
London, United Kingdom
Level Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Good hotel in a decent location”
4 of 5 bubbles Reviewed 12 June 2014

We stayed here for two weeks in May 2014. We had been to St Lucia before and stayed in a hotel where you couldn't really venture out unless by car/taxi so were looking forward to somewhere where we could walk out and about to different restaurants etc.

Great in that it is only a 10 mins transfer from the airport. Hotel modern but very well decorated and maintained. View from lobby directly out to the pool and beyond to the beach so lovely setting. We checked in and were shown to a ground floor room (102). I objected as had specifically asked for a room higher up. They said they were full but might be able to change us in a few days. The room itself was lovely though - spacious one bedroom apartment with a very well stocked (equipment wise) kitchenette. Cot was set up in the bedroom. The balcony was larger than the upstairs rooms and led directly down a short flight for steps to the pool. They had obviously anticipated our arrival as they had a grey plastic (ugly) barrier across the steps (we had a just under 2 year old and a 3 year old). The plastic barrier held up for all of 5 mins before our 2 year old was sliding down the steps on his forehead - not ideal. We complained to reception again and they were very prompt in reinforcing the barrier (screwing it into wooden supports) - great although it meant that we had to climb over it - an actual opening gate would be better. After a day, we actually opted to stay in the ground floor room. We had thought it would be noisy - and to be fair, you can hear music in the lobby in the kitchenette/lounge area but not in the bedroom - the bedroom is amazing in that it is totally dark and you cannot hear a thing. The upstairs rooms are probably a bit lighter but the balcony has horizontal slats which can be climbed so they are not much safer unless perspex screens are put over the horizontal slats which they had done in some rooms. The pool was lovely - not big but perfectly adequate and there were always toys and balls around for the kids. The sea was rough in this area but not so rough I couldn't put the 3 year old on a boogie board and take her for a 'surf'. Beautiful sandy beach and they had a box of beach toys for the kids which they loved. There were plenty of sunbeds around the pool and on the beach with umbrellas - we never had a problem not being able to get one. Because of the location, (south of the island), there was a lovely breeze which makes the temperature perfect- if you walk 10 minutes inland, you really notice the difference when the breeze is not so noticeable.

Surroundings - There is a supermarket directly over the road from the hotel (2 min walk) which kept us going for 2 weeks (has most things - fruit, veg, milk, cheese, meat, plantain chips (which we loved) a deli, cereal, sun cream, nappies and loads of other things) - we never needed to go to a bigger supermarket. From the hotel, it is a 5 minute walk into St Lawrence Gap with lots of restaurants, bars and gift shops. It is quite difficult walking with a buggy along the road as there are cars parked all over the pavement but never really caused us a problem. We really enjoyed eating out at the cafes and restaurants (we really liked Papa Dons, Harlequin, Sharkeys) - beautiful local fish - mahi mahi and flying fish.

During the day, there are hawkers who will pester you (and some of them very cunning with it) but they will leave you alone if you ignore them or politely say no. In the evening, there is a change with prostitutes and drugs being offered (mainly to men walking on their own) - again, just a polite no or ignoring is fine. Never felt threatened at night.

Evenings - if you had kids like us and you have to put them to bed at 7.30 (we put them to bed in our room - one in the cot, one in the bed - there was easily enough room for 3 in the bed so we just crept in and slept either side of our 3 year old - we didn't bother with the sofa bed although it looked fine) - room service was hit or miss. If there was event going on in the dining room in the evening, they did not do room service (happened about 4 times in our 2 weeks). There is no room service menu - it is just what is available in the restaurant. This is OK but would have liked to have been able to rely on room service as, after a day out with the kids, we were often exhausted and just wanted good food brought to us. When we did get room service, it was great though. One evening when the buffet was on in the dining room (and therefore room service wasn't happening), we did sneak out one after the other to the dining room and they let us load up our plates and bring them back to our rooms which was lovely - great food.

We had a fantastic rep (Nikki) from St James' (we booked through Prestwood Worldwide Travel) - she organised trips for us which were great - catamaran trip (wouldn't do that again with a 2 year old - just too restless), gardens, Harrison Caves (would highly recommend). We did go to the 'wildlife park' but it was terrible. It hadn't rained in Barbados for a month so there were no pools of drinking water for the animals - a deer had obviously jumped a fence and got into the wrong enclosure. There was no drinking water or food in the enclosure it had got into (which was deserted) and it was trying to sip filthy water from plant pots. I asked a staff member if they could at least just give it water but got brushed off. The macaws were in tiny cages. The massive python had no water. There was clearly a cayman (like an alligator) that was dead - glassy eyes, mud undisturbed around it which they hadn't spotted - I raised that with our driver and he alerted staff - they did check and admitted it was dead (goodness knows how long it had been dead for). Therefore, would not recommend going to the 'wildlife park'.

Overall, it was a lovely holiday in a great hotel. For me, I prefer a colonial style hotel and would opt for that next time. Also would aim for a hotel with a kids club for us next time - was lovely spending time with the kids but in 2 weeks, would be nice to have just 1-2 days to chill out just us. I believe that babysitters are available though if you wanted to try them (expensive rates though).

However, Ocean Two staff were a credit to the hotel - the phone was always picked up promptly and they always tried their best to help. The safe and coffee machine were broken in our room and they were very prompt in trying to sort things out. Romel especially was great.

Room Tip: If you like being able to 'swim up' to your room, choose an ocean front ground floor room. C...
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  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank RIBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanHotelsBarbados, Operations Manager at Ocean Two Resort & Residences, responded to this review, 19 June 2014
Dear ribc74,

Thank you for sharing this review of your recent stay here with us at Ocean Two Resort & Residences. We are quite disappointed to know that you did not thoroughly enjoy your stay here with us, as we truly wish for all of our guests to have an exceptional holiday experience.

We sincerely apologize for any inconveniences you experienced during your stay and we truly hope to have the opportunity to welcome you back to Ocean Two in the future.

Kind Regards,

Paul Collymore
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,911 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (667)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Toronto, Canada
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 12 June 2014

Check in was relatively efficient. We were offered cold drinks and towels whilst waiting for the check in agent.

Check in staff were very young but for the most part polite and flexible.

We declined the $20 per night turn down service, having travlled extensively Ive never been charged seperately for a turn down service.

Watch out for the "optional" tourism fee added to the bill each night. Its not much $ but a shame its added rather than being really optional. They will remove it if required

Opted for the evening BBQ held on the beach. $80 Barbados each plus service charge. Food was mediocre at best. BBQ chef was rude and sullen after I had requested fish (offered by waiter). Eventually after I had eaten the salads my cold fish turned up. No drinks (other than tap water) offered. There should have been at least a rum punch included at that price point.

First night was dominated by the noisiest air conditioner Ive ever experienced in a hotel, I was offered another room after complaining but as we were staying only for a few days and had un packed, opted to stay.

Went for breakfast $40BBD each, reasonable selection of items but again quality was just average at best. Second day we attended breakfast the sullen member of staff who I encountered at the BBQ was allocated to man the omlette station. Its a real shame that given the general quality of staff that this individual is allowed to be customer facing.

We decided to use the restaurant on site one evening. At first we were the only customers. Once the appetizer had been ordered we waited at least 20 minutes for the chicken satay to arrive. Food was rubbery and frankly tasteless. I had chicken and the wife beef, again average at best. We passed on the desert

Spent a couple days lounging by the pool to never see the cold drinks and ice lollies as described by other viewers. Pool area good with loungers always available. Beach area very small and on all the days we were there the sea was too rough to swim in.

Overall we found the hotel ok, but I think its trying very hard to be something its not. Id rate this a three star maybe pushing 4 but nothing more. Need to focus on detail especially the quality of food in the restaurant. It lets the rest of the hotel down

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank 598stevew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanHotelsBarbados, Operations Manager at Ocean Two Resort & Residences, responded to this review, 19 June 2014
Dear 598stevew,

Thank you for taking the time to share this review. At Ocean Two we are truly dedicated to providing our guests with excellent service and an enjoyable & memorable holiday experience; as such feedback from our guests such as yourself is greatly appreciated.

We are truly disappointed to know that you did not thoroughly enjoy your stay here with us and we sincerely apologize for the inconveniences you experienced. Your comments have been addressed with the entire team to ensure that we maintain the high levels of customer service of which is our usual standard. We appreciate the opportunity to remedy any issue or inconvenience while our guests are with us and wish that you had raised your concerns while on property.

Although this trip did not exceed your expectations, we truly hope to have the opportunity to welcome you back in the future as we are confident that we can provide you with the true Ocean Two experience.

Kind Regards,

Paul Collymore
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brick, New Jersey
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 7 June 2014

My Husband And I just returned from Ocean Two Resort. We had never been to Barbados before but have traveled a lot through the Caribbean and we must say this is now on the top of our list as a must go back. The hotel is located in a great location you can walk right into St Lawrence Gap to many Restaurants, shops, etc. It is never a problem to get a taxi as they are always out front and we did also use the public bus which the bus stop is only a short 10 minute walk. We have never felt so relaxed on vacation as we did at Ocean Two Resort but also in Barbados. The staff as well as natives are wonderful people very warm and friendly. We absolutely would recommend this hotel. Also our room was 302 what an awesome room and Oceanfront would ask for the same room again.

Room Tip: room 302 was Oceanfront great view ,very quiet and house keeping was awesome room,s always clean and...
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  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Don Lee D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanHotelsBarbados, Operations Manager at Ocean Two Resort & Residences, responded to this review, 10 June 2014
Dear Don Lee D,

Thank you for reviewing Ocean Two Resort & Residences! We are very pleased to hear that you enjoyed your recent stay with us. Thank you for making Ocean Two your hotel of choice while in Barbados and we thank you for highlighting our favorable location and excellent team!

We look forward to welcoming you back in the near future!

Kind Regards,

Paul Collymore
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 6 June 2014

We stayed at this hotel for a week. It was excellent. The staff were friendly and helpful. Nothing was to much trouble. Luke the catering manager and all his team were fantastic. Amazing cocktails.
We were upgraded to a one bedroom suite. It was spacious, clean, with a fully equipped kitchen. The air conditioning worked ( Hooray!!!) lots on offere at the hotel in the evening, the cocktail party on Wednesday evening on the roof top is a nice touch.
The hotel is 3 years old I hope the can maintain the standards. My one grip was that housekeeping was slow. The rooms were not serviced until late in the afternoon so if you wanted to retun to the room for a seiasta, the room would not be serviced.

Room Tip: Book for a sea facing room
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  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
4 Thank AnnaM3232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanHotelsBarbados, Operations Manager at Ocean Two Resort & Residences, responded to this review, 10 June 2014
Dear AnnaM3232,

A warm thank you for sharing this wonderful review of your recent stay with us! We are very pleased that you had a lovely night at our weekly complimentary Manager’s cocktail party and we thank you for highlighting the amazing features and amenities of our suites, as well as the stellar service provided by our team.

We sincerely apologize for any inconveniences you experienced, and we thank you for your constructive comments, as this helps us to better recognize those areas that we may need to improve upon to ensure guest satisfaction.

Thank you for making Ocean Two your choice of accommodation while in Barbados and we look forward to welcoming you back soon!

Kind Regards,

Paul Collymore
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Haven, Connecticut
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 6 June 2014

I came to Barbados BY MYSELF and let me say..........I had a blast! Anything I wanted/needed was given to me. Zina (I think that's her name) was EXTREMELY helpful and patient in helping me decide on which tours or activities I should go on. The food they served was delicious, but I saved a lot more money by going to the local food mart and cooking in my suite. Speaking of, the suites are GORGEOUS! Very well kept and a very nice view. And the beds are soooo comfy!

The only down side was that although the staff was quick to change my U.S. dollars to Bajan dollars, for some reason, they couldn't change it back to U.S. dollars when it was time for me to leave. So I had to pay an extra fee when I arrived at the airport (major pain). But other than that.....I had a blast!!!!

  • Stayed May 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
2 Thank Dem D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanHotelsBarbados, Operations Manager at Ocean Two Resort & Residences, responded to this review, 10 June 2014
Dear Dem D,

Thank you for sharing this review of your recent Ocean Two holiday experience! It is a pleasure to know that you thoroughly enjoyed all aspects of your stay with us, particularly our well-appointed suites and our favorable location.

At Ocean Two, we do provide our guests with the convenience of an on-property Foreign Exchange service which exchanges foreign currency to local Barbados dollars, however, the laws of Barbados only permits banking institutions to exchange Barbados dollars to foreign currency.

Overall, it appears as though you had a great time here with us and we look forward to welcoming you back soon!

Kind Regards,

Paul Collymore
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
1 review
5 of 5 bubbles Reviewed 6 June 2014

starting with the warm smiles at the cooling tower also that greeted us at our arrival or stay at oceans 2 exceeded our expectations. The staff was helpful friendly and courteous. The accommodations were clean, luxurious and well appointed. The views was marvelous and the location stunning. We really enjoyed our trip. A lovely hotel at a very reasonable cost.
This hard to please traveler highly recommends this hotel.

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank middleclassdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanHotelsBarbados, Operations Manager at Ocean Two Resort & Residences, responded to this review, 10 June 2014
Dear middleclassdad,

A warm thank you for sharing this wonderful review of your recent stay with us! We are all truly delighted that we were able to provide you with an enjoyable and memorable holiday experience which exceeded expectations, as this is what we continuously strive to achieve.

Thank you for your kind remarks regarding our welcoming and relaxing check-in services, our luxurious, well-appointed suites and our commendable team!

Thank you for choosing Ocean Two and we look forward to welcoming you back soon!

Kind Regards,

Paul Collymore
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 June 2014

From the moment we arrived at ocean 2 I knew we had made the right decision! First of all let me start by saying ocean 2 is by far the most attractive property in the gap. Other places seem a little run down exterior wise, but not ocean 2! When we arrived a bellman assisted with our luggage and we were told our bags would be waiting for us in our rooms (hassle free). We were greeted by Shanica's smiling faced and escorted to relax while she gathered our paperwork. The view from the lobby...breathtaking! We were immediately offered a refreshing cocktail, and quickly went over paper work (there is a $400 deposit). We were then escorted to our ocean front room ( more like condo). Shanica toured us around our room, and showed us the need to knows of the room! You must book an oceanfront room the view is breathtaking! Oh and let me not forget to mention how clean our condo was, I would literally eat off the floor!! I'm a stickler for cleanliness and this passed my test with flying colors. The bed, oh the bed, me and my boyfriend struggled every morning to wake up in time for excursions because the bed was so plush!
Perfect location as well, we walked to the gap every night which was a 10-15 minute breezy walk!
Stay at Ocean 2, as an avid traveler, sticker for cleanliness, and slave to luxury I promise you will NOT regret it!!

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Luxetraveler22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanHotelsBarbados, Operations Manager at Ocean Two Resort & Residences, responded to this review, 10 June 2014
Dear Luxetraveler22,

Many thanks for taking the time to share this review! It is an absolute pleasure to know that you had such a fantastic time here with us, particularly enjoying our welcoming and relaxing check-in process, amazing ocean views, favorable location and commendable staff!

Your wonderful comments have been relayed to Shanica and the entire O2 team!

We look forward to welcoming you back to Ocean Two in the near future!

Kind Regards,

Paul Collymore
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ocean Two Resort & Residences

Property: Ocean Two Resort & Residences
Address: Dover Road, St. Lawrence Gap BB15026, Barbados
Phone Number:
Region: Caribbean > Barbados > Christ Church Parish > St. Lawrence Gap
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in St. Lawrence Gap
#1 Romantic Hotel in St. Lawrence Gap
#2 On the Beach Hotel in St. Lawrence Gap
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Ocean Two Resort & Residences 4*
Number of rooms: 88
Official Description (provided by the hotel):
Ocean Two Resort & Residences is a brand new, four diamond, beachfront property located at the far end of St.Lawrence Gap with a wide array of amenities and facilities. It is the ideal location for romantic retreats, family holidays, girlfriend getaway, family reunions/group travel as well as meetings and incentive groups! With its spacious accommodations including Hotel Rooms, One Bedroom & Two Bedroom Suites with genuine, Bajan hospitality, Ocean Two is THE place to stay on the South Coast of Barbados! ... more   less 
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Also Known As:
Ocean 2 Resort & Residences
Ocean Two Resort & Residences Hotel St Lawrence Gap
Ocean Two Resort And Residences
Ocean Two Resort & Residences Barbados/St. Lawrence Gap

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